business logo of Eshakti

EshaktiReviews 4,830

eshakti.com
chic, casual womenAge 26-45
Write a Review

From the business

eShakti.com is the #1 women's custom clothing company in the US with presence in Canada, Australia, and other countries as well. We are the only clothing brand to offer the widest range of personalized dresses, tops, and bottoms so you get YOUR size and YOUR style, every time. You can either choose from our standard sizes (0-36W) or opt to get your outfits made to your exact measurements, while also being able to customize your preferred neckline, sleeve, and hem length for any outfit you choose. Every day we launch up to 30 new styles and all our outfits are fully customizable for size and style. We also offer a unique Fit Guarantee Program to new customers where if the fit does not meet their expectations, we remake the garment for free based on their feedback.

Our customers say they look their best and feel confident and comfortable in our clothes. They love flaunting their personalized, made-to-order outfits that sets them apart from the rest and gets them the compliments they deserve. They feel heard, understood, and appreciated, as with us, it’s like having their very own personal stylist.

Go on and give us a try to experience a better way to buy clothes – clothes that let your style and personality shine through.


eshakti.com
+1 855-374-2584
USA
Founded in 2001
Clothing item from EshaktiFashion apparel by EshaktiMerchandise from Eshakti clothing lineEshakti fashion product

Business Highlights

General

Year Founded: 2001
Target Gender: women
Target Age Group: 26-45

Shipping

Shipping Cost: $12.95
Free Shipping: no
Shipped From: USA

Returns

Return Policy: not free
Return Instructions: items being returned must be unworn, unwashed, and unaltered with all tags intact
Return Cost: $4 per item

Sustainability

Recycling Program: no

Product

Style: chic, casual
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, 1X, 2X, 3X, 4X, 5X, 6X)

Customer Service

Support Channels: phone, email
Support Phone: +1 855-374-2584
Support Email: customerchampion@eshakti.com

Payment Options

Payment Methods: card payments, PayPal

How would you rate Eshakti?
grey star
grey star
grey star
grey star
grey star

Eshakti Reviews Summary

eShakti has experienced a significant decline in customer satisfaction, transitioning from a previously well-regarded retailer known for quality custom clothing to one facing widespread complaints about unfulfilled orders and poor customer service. Customers frequently report long delays in shipping, lack of communication, and difficulties obtaining refunds for canceled items. While many long-time patrons express nostalgia for the company's earlier reliability and product quality, current sentiments indicate a growing frustration with the company's operational issues and perceived lack of accountability. Overall, the feedback suggests a critical need for eShakti to improve its customer service and fulfill its commitments to regain consumer trust.

This summary is generated by AI, based on text from customer reviews

service
885
value
2,368
shipping
2,393
returns
205
quality
3,692
This company does not typically respond to reviews

Instant Feedback

21,838 reviews
North Carolina
1 review
0 helpful votes
Follow Judy K.
Unfollow Judy K.
Send Message
Share Review
Report Review

Won't order again
September 4, 2023

Won't order again. Items not as well-made as they look online.

Date of experience: August 5, 2023
Canada
1 review
0 helpful votes
Follow Beth U.
Unfollow Beth U.
Send Message
Share Review
Report Review

Very Happy!
August 5, 2023

My experience was excellent… clear instructions for custom measurements. The dress arrived within the stated timeframe and was beautifully made and fits perfectly.

Date of experience: August 5, 2023
Washington
2 reviews
0 helpful votes
Follow Jeny K.
Unfollow Jeny K.
Send Message
Share Review
Report Review

Flawless as Always
August 5, 2023

I have never had an issue with Eshakti. I am a returning customer and have shopped with them countless times in the last several years. There is never an issue with ordering, billing, shipping, or even returning. Everything has always been smooth and the dresses and tops are, as always, of perfect fit.

Date of experience: August 5, 2023
New York
1 review
0 helpful votes
Follow Christine C.
Unfollow Christine C.
Send Message
Share Review
Report Review

Unique classics
August 5, 2023

I love the unique styles. Modern, classics. Funky and fun. I always get compliments.

Date of experience: August 5, 2023
New Jersey
1 review
0 helpful votes
Follow Kelly T.
Unfollow Kelly T.
Send Message
Share Review
Report Review

Fast & satisfactory
August 5, 2023

No issues with order. Received products as described.

Date of experience: August 5, 2023
Missouri
1 review
3 helpful votes
Follow Sheri M.
Unfollow Sheri M.
Send Message
Share Review
Report Review

Returned both items
September 4, 2023

I waited quite a bit longer than expected for my order, and then neither dress fit. Even though Insent my measurements. And they did not fit in different ways, despite identical measurements, so I don't think it's that I made a mistake

Date of experience: August 5, 2023
Texas
1 review
2 helpful votes
Follow Cynthia N.
Unfollow Cynthia N.
Send Message
Share Review
Report Review

Last order was disappointing
September 4, 2023

I ordered other items in the past and was quite happy with them. This order was disappointing. I feel like the dresses weren't the same as shown on the website. I'm not going to give up on eshakti, though. I have one more order in with them. Hopefully, I will have a dress to wear in time for a wedding.

Date of experience: August 5, 2023
Georgia
1 review
1 helpful vote
Follow Lori H.
Unfollow Lori H.
Send Message
Share Review
Report Review

Inconsistent
September 4, 2023

I've ordered 4 dresses in the past few months, all the same size based on my measurements and the size chart. Three are too large and I had to get them altered. One is way too small. I'm not going to bother returning it for store credit because I don't think it's worth getting another dress.

Date of experience: August 5, 2023
Pennsylvania
1 review
0 helpful votes
Follow Rebecca L.
Unfollow Rebecca L.
Send Message
Share Review
Report Review

Great!
August 5, 2023

Lots of communication and fast shipping! Huge selection of clothes to choose from. Very customizable!

Date of experience: August 5, 2023
New York
1 review
0 helpful votes
Follow Holly Y.
Unfollow Holly Y.
Send Message
Share Review
Report Review

Beautiful dresses
August 5, 2023

I ordered 2 dresses for a wedding -- they're beautiful!

Date of experience: August 5, 2023
New York
1 review
0 helpful votes
Follow Melissa S.
Unfollow Melissa S.
Send Message
Share Review
Report Review

Will come back
August 5, 2023

I've purchased a few pieces most have been a hit. I wish they had more choices as previously. I feel like you could choose the type of dress and the type of fabric. Doesn't seem like you can do that anymore. I would still recommend.

Date of experience: August 5, 2023
Texas
1 review
0 helpful votes
Follow Pamela I.
Unfollow Pamela I.
Send Message
Share Review
Report Review

Ref cape dress
August 5, 2023

I live other things I have received but not this dress.

Date of experience: August 5, 2023
Utah
1 review
3 helpful votes
Follow Coring F.
Unfollow Coring F.
Send Message
Share Review
Report Review

I'm Done with eShakti
September 4, 2023

I have ordered twice and been disappointed both times with the time it takes to receive products and lack of customer service. My last product was NOT customized and still took weeks to arrive! It actually did not ship until after the promised time to receive it! I was so frustrated and should have canceled it.

Date of experience: August 5, 2023
Tennessee
1 review
0 helpful votes
Follow Patricia H.
Unfollow Patricia H.
Send Message
Share Review
Report Review

Custom Everything + Pockets!
August 5, 2023

I am familiar with eShakti fabrics, so it was easy to place this order where I knew what I would be getting! Thankful for the "anything else?" feature where I can ask for the inner bra strap keeps to be removed, too! Makes it definitely my dress that is tailored just for me!

Date of experience: August 5, 2023
Indiana
1 review
0 helpful votes
Follow Thea P.
Unfollow Thea P.
Send Message
Share Review
Report Review

The orders I've done have taken a little longer to arrive than projected, but given the made to order nature that didn't really bother me. Have loved the unique nature of the dresses I've ordered, well made.

Date of experience: August 5, 2023
New Zealand
1 review
0 helpful votes
Follow Julie X.
Unfollow Julie X.
Send Message
Share Review
Report Review

Happy
August 5, 2023

Very easy experience. Site is user friendly and delivery was very timely. No complaints my end.

Date of experience: August 5, 2023
Pennsylvania
1 review
1 helpful vote
Follow LynnetteS P.
Unfollow LynnetteS P.
Send Message
Share Review
Report Review

Beautiful, unique clothing
August 5, 2023

I have been shopping at eShakti for some years now. I do a lot of events (I'm an artist and a musician) so I need nice clothing for receptions, festivals, stage wear etc. I'm always getting compliments on the clothes I get at eShakti and as an artist I appreciate the variety of colors / patterns / textiles used. As someone who is not an "off the rack" height / shape, I also appreciate the ability to customize the clothes to your liking.

Date of experience: August 5, 2023
California
1 review
0 helpful votes
Follow Katharine Q.
Unfollow Katharine Q.
Send Message
Share Review
Report Review

Love Eshakti
August 4, 2023
Updated review

Great site, lots of choices, loves the ability to customize the designs to fit me perfectly

Date of experience: August 4, 2023

Great experience, lots of choice
October 11, 2021
Previous review

Great experience, lots of choice - love the options to customize

Date of experience: October 11, 2021
New York
1 review
1 helpful vote
Follow Jessica I.
Unfollow Jessica I.
Send Message
Share Review
Report Review

Easy to Use, Beautiful Dresses
August 4, 2023

The site is easy once you understand how to use it and the fabric customization is SUCH a great option. I will now have two beautiful dresses of a cut that fits me perfectly and unusual fabric.

Date of experience: August 4, 2023
Texas
1 review
0 helpful votes
Follow Elizabeth U.
Unfollow Elizabeth U.
Send Message
Share Review
Report Review

Beautiful embroidery
August 4, 2023
Updated review

Amazing site! Love all of the dresses I have ordered from y'all (which has been quite a few)

Date of experience: August 4, 2023

I have ordered from y'all for years and have always...
February 6, 2023
Previous review

I have ordered from y'all for years and have always been very happy with the dresses I have received. Love your products!

Date of experience: February 6, 2023

Love your site
June 30, 2022
Previous review

Love your site. Have ordered from y'all many times

Date of experience: June 30, 2022

Love all of the customization options
February 3, 2022
Previous review

Love all of the customization options. Great site. I recommend it to all my family and friends

Date of experience: February 3, 2022

Love this store
February 2, 2022
Previous review

Love this store. I have ordered many times and I am always very pleased

Date of experience: February 2, 2022

Great shopping experience
November 8, 2021
Previous review

Great shopping experience

Date of experience: November 8, 2021