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EshaktiReviews 4,830

eshakti.com
chic, casual womenAge 26-45
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From the business

eShakti.com is the #1 women's custom clothing company in the US with presence in Canada, Australia, and other countries as well. We are the only clothing brand to offer the widest range of personalized dresses, tops, and bottoms so you get YOUR size and YOUR style, every time. You can either choose from our standard sizes (0-36W) or opt to get your outfits made to your exact measurements, while also being able to customize your preferred neckline, sleeve, and hem length for any outfit you choose. Every day we launch up to 30 new styles and all our outfits are fully customizable for size and style. We also offer a unique Fit Guarantee Program to new customers where if the fit does not meet their expectations, we remake the garment for free based on their feedback.

Our customers say they look their best and feel confident and comfortable in our clothes. They love flaunting their personalized, made-to-order outfits that sets them apart from the rest and gets them the compliments they d...


eshakti.com
+1 855-374-2584
USA
Founded in 2001
Clothing item from EshaktiFashion apparel by EshaktiMerchandise from Eshakti clothing lineEshakti fashion product

Business Highlights

General

Year Founded: 2001
Target Gender: women
Target Age Group: 26-45

Shipping

Shipping Cost: $12.95
Free Shipping: no
Shipped From: USA

Returns

Return Policy: not free
Return Instructions: items being returned must be unworn, unwashed, and unaltered with all tags intact
Return Cost: $4 per item

Sustainability

Recycling Program: no

Product

Style: chic, casual
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, 1X, 2X, 3X, 4X, 5X, 6X)

Customer Service

Support Channels: phone, email
Support Phone: +1 855-374-2584
Support Email: customerchampion@eshakti.com

Payment Options

Payment Methods: card payments, PayPal

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Eshakti Reviews Summary

eShakti has experienced a significant decline in customer satisfaction, transitioning from a previously well-regarded retailer known for quality custom clothing to one facing widespread complaints about unfulfilled orders and poor customer service. Customers frequently report long delays in shipping, lack of communication, and difficulties obtaining refunds for canceled items. While many long-time patrons express nostalgia for the company's earlier reliability and product quality, current sentiments indicate a growing frustration with the company's operational issues and perceived lack of accountability. Overall, the feedback suggests a critical need for eShakti to improve its customer service and fulfill its commitments to regain consumer trust.

This summary is generated by AI, based on text from customer reviews

service
885
value
2,368
shipping
2,393
returns
205
quality
3,692
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Instant Feedback

21,838 reviews

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Missouri
1 review
0 helpful votes
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Beautiful dress
December 21, 2021

I like this dress, the only thing the material make it heavy. Overall it is pretty.

Date of experience: December 21, 2021
Utah
1 review
0 helpful votes
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Love everything!
December 21, 2021

I got two dresses. I feel gorgeous in both. They fit perfectly and are of good quality.

Date of experience: December 21, 2021
California
1 review
0 helpful votes
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Perfect
December 21, 2021

Love the stitching and the detailed design. Fitting is just right and will definitely order more in the future. Looking forward to more colors and designs being added to your wardrobe. Thank you so much!

Date of experience: December 21, 2021
Canada
1 review
0 helpful votes
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Will purchase again
December 21, 2021

The dress arrived earlier than the expected arrival time and exactly as described. I can't wait to wear it.

Date of experience: December 21, 2021
Nebraska
1 review
0 helpful votes
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Material is not adequate
December 21, 2021

The design of this dress is stunning, your black material used to make it is very poor, wrinkles easily. I cannot keep this.

Date of experience: December 21, 2021
Illinois
1 review
0 helpful votes
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Very good. As ordered.
December 21, 2021

My purchase experience was easy. I received the order within 10 days as promised. Thank you.

Date of experience: December 21, 2021
New York
2 reviews
0 helpful votes
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My favorite place to shop
December 21, 2021

I always love shopping here. Customizable clothes is the key to the perfect fit. I'm tall so this is the only place that makes dresses I actually want to wear.

Date of experience: December 21, 2021
North Carolina
1 review
0 helpful votes
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Best website!
December 21, 2021

I have ordered several dresses from eShakti, and have never been disappointed. Comfort and being able to customize are major pluses. I always get complements, and have referred many to the website. Thank you!

Date of experience: December 21, 2021
Singapore
1 review
0 helpful votes
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Awesome dresses!
December 20, 2021

Dresses fit perfectly! Loved the idea of customization.

Date of experience: December 20, 2021
Kansas
1 review
0 helpful votes
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Good clothes
December 20, 2021

I felt like the goods I received from eshakti were of a high quality, and I appreciated their easy customization features. However, I thought that some other features of their website, like their searches and the personalization were a little hard to navigate.
The clothes arrived promptly, well-packaged, and returns were easy.
I do feel like their site does not do as good of a job serving plus-size women.

Date of experience: December 20, 2021
Maryland
1 review
0 helpful votes
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Fun
December 20, 2021

Imagine having a custom made dress for under $100. Great styles and fabrics.

Date of experience: December 20, 2021
California
1 review
0 helpful votes
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Great shopping experience
December 20, 2021

Easy and delivery was very fast. The last item I purchased was not flattering on me but it does not speak to the overall customer service or experience.

Date of experience: December 20, 2021
Canada
1 review
0 helpful votes
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.
December 20, 2021

...

Date of experience: December 20, 2021
Massachusetts
1 review
0 helpful votes
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This review form will not submit unless I fill out all fields so here you go.

Date of experience: December 20, 2021

Couldn't complete transaction via the website, had...
December 28, 2021
Previous review

Couldn't complete transaction via the website, had to use Honey to access paypal.

Date of experience: November 28, 2021
Canada
1 review
0 helpful votes
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New shirts
December 20, 2021

Easy shopping. Faster than expected delivery. Good fabrics and materials.

Date of experience: December 20, 2021
Wisconsin
1 review
0 helpful votes
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It's fantastic to have a place where I can order a dress with a little length. As a taller woman, a store bought knee-length dress ends up being too short for more conservative events or even just a day in the office. EShakti has come through 3 times for me with that bit of extra length I need, and a consistent fit across designs. I'll be back for more!

Date of experience: December 20, 2021
Washington
1 review
0 helpful votes
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Best masks
December 20, 2021

The pleated eshakti masks are the right ones for me. They have a broad wire for the nose and good adjustable elastic for the ears. The interior layer is pleated too so the fit is better all around. They come with a long thin ribbon to hang around your neck but I cut them off because they just get tangled in my hair. The fabric is crisp and keeps a pleat without being stiff and unbreathable. Lots of colors and patterns, and the right size so if I fuss with it at the start of my errand my glasses don't fog up. I wash in a garment bag and then iron the pleats while damp and lay flat to dry. They store flat and I fold them in half to tuck into a pocket. Eshakti shipping is reasonable for the distance and product.

Date of experience: December 20, 2021
Australia
1 review
0 helpful votes
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Overall good
December 19, 2021

Overall some of the items didn't look as good on me as i imagined. I wish you had plus sized models as well as standard models so i could better judge. But i got an item i loved out of my order.

Date of experience: December 19, 2021
California
1 review
1 helpful vote
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Everything about my experience was great. Except that the dress didn't fit quite right. I followed the directions to see if they could remake it for me, but it's been over a week and I haven't heard back. I am a little disappointed that I didn't at least receive a response.

Date of experience: December 19, 2021
New Mexico
1 review
0 helpful votes
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A plus, will be buying again. This was so much easier and just plain nicer than any other clothing purchasing I have ever done. I don't like shopping, but I am very fussy about getting a good fit and cut and of course, the precious pocketses.

Date of experience: December 19, 2021