On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
eShakti.com is the #1 women's custom clothing company in the US with presence in Canada, Australia, and other countries as well. We are the only clothing brand to offer the widest range of personalized dresses, tops, and bottoms so you get YOUR size and YOUR style, every time. You can either choose from our standard sizes (0-36W) or opt to get your outfits made to your exact measurements, while also being able to customize your preferred neckline, sleeve, and hem length for any outfit you choose. Every day we launch up to 30 new styles and all our outfits are fully customizable for size and style. We also offer a unique Fit Guarantee Program to new customers where if the fit does not meet their expectations, we remake the garment for free based on their feedback.
Our customers say they look their best and feel confident and comfortable in our clothes. They love flaunting their personalized, made-to-order outfits that sets them apart from the rest and gets them the compliments they d...
eShakti has experienced a significant decline in customer satisfaction, transitioning from a previously well-regarded retailer known for quality custom clothing to one facing widespread complaints about unfulfilled orders and poor customer service. Customers frequently report long delays in shipping, lack of communication, and difficulties obtaining refunds for canceled items. While many long-time patrons express nostalgia for the company's earlier reliability and product quality, current sentiments indicate a growing frustration with the company's operational issues and perceived lack of accountability. Overall, the feedback suggests a critical need for eShakti to improve its customer service and fulfill its commitments to regain consumer trust.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I've been checking out eShakti for a while and I'm glad I finally went ahead and ordered something. I'll definitely be back for more
Quality clothing at a reasonable price with great customer service!
The hardest part about shopping on eshakti is not wanting to buy everything. My body is not proportional, so buying most clothing means any article is either going to be too big in parts or too small. With eShakti's measurement custom made clothing, I have outfits that fit me perfectly, feel comfortable and I get complimented on the fashion. I especially love when they do stars and constellation patterns.
I need to send the dress back. I received it very soon before Christmas and have not sent it back for alterations. It is too big.
Love this site - the ability to choose neckline and sleeve styles is terrific - Have purchased three times.
Absolutely love everything about the dress! Well made! Packaging was A+! Will be ordering again.
Fits perfectly
This was the easiest experience ever. The dress fits perfectly and is very well made. I will definitely shop here again.
Great quality, perfect fit, quick delivery, love it!
I was hesitant to purchase from an online retailer for sizing but the measurements are accurate and I selected the proper size. Both dresses are wonderful and I've already made an additional purchase! So pleased, I will definitely shop here again!
Keep up the good work! Loved the dress and the service.
Wanted to pay with Paypal, but site diverted to connect with bank account. Don't understand why. Switched to a card.
Pockets! Knowing this dress was made for me makes it feel very special.
As someone who doesn't fit standard sizes, I love the customizable nature of Eshakti and the designs available. Overall, I've ordered from them 4 times over the last 2 years. Because I am from Canada, I had to cover the cost of the returns myself, but it was returned to me in the form of a credit. I would and recommend Eshakti though.
I can't imagine having clothing made to order at such wonderful prices. Dresses with pockets! <3
I am so impressed with the variety, quality, creativity, and flexibility of these designs! The communication has been caring and excellent. I haven't tried to get one dress refitted yet, so we'll see how that process goes.
I enjoy being able to make my clothing have the style I like. I see other clothing at other places and sometimes say, "I would like that if the sleeves were longer or if it wasn't so high collared. I love that i can adjust to my preferences and what looks good on me.
Well laid out, easy to use. Nice expereince.
Overall, my experiences shopping with eShakti are great. I often wish that some discontinued cuts cpuld be brought back with new fabrics.
This is the first time I've been able to wear clothes that are beautiful AND truly comfortable. I'm pretty tall and always struggled with finding clothes that are the right length. EShakti is like a little treat to myself.
Answer: Delight, Please order based on the eShakti sizing/measurement information. The measurements are in inches, and are body measurements. Do not go by other brand size charts. Thank you.
Answer: Sorry, Debapriya, we have stopped our India operations and there are no plans to resume the services any time soon. We will let you know if we do resume our operations in the future!
Answer: I have been ordering the standard sizes and they are true to the measurements posted. No matter what you put in your height, so the length is always spot on.
Answer: Purchase a dress that is made with the knit fabric. It is flexible and much more loose feeling than the other fabrics. If you do decide to add inches to the measurement, I recommend only adding 1-2 inches AND only add those inches where you like it loser. For example, measure your arms true to size unless you like it a bit lose. Measure your waist true to size unless that is where you like it a bit lose. But honestly, I think you will find the knit dresses to be the best if you dislike tight fitting clothing! I also am not a fan and those are the dresses I wear most often! I have bought other styles, so I have other fabrics to compare it to.
Answer: I have been ordering from eShakti for over 12 months ( something like 25 dresses). I have never had a problem. Customer Service has always been great. Quick to respond and very accomodating. Even adding a deisgn I requested to Fabric Customisation. Winning! I have only had to return 1 dress and it was easy and I got a full refund. I am in Sydney, Australia and my orders always arive in 10-14 days without fail. You can track the progress of your order online.
Answer: From my experience, In most cases the products are made in the featured color and fabric. There are some items that are offered in different colors on the site. As for the daughter, I suggest using the measurement chart and submitting it to see if it can be accomplished.
Answer: You can refer to our Brand Size chart here - http://www.eshakti.com/SizeChart.aspx Do note that we offer standard sizes from 0-36W or you can get it made as per your exact size measurements (Custom sizing). Bust). We request you to choose your size & height combination carefully from our size chart to get a perfect fit.
Answer: Yes, it will be delivered within 4 weeks. In fact, delivery timelines are 17 days, but it makes sense given unexpected customs delays we are seeing, to plan for an additional week or two.
Answer: Yolanda, we are working furiously to clear our backlogs. We are still delayed 5-6 days now. Hope this helps you.
Answer: Miranda, we are working furiously to clear our backlogs. We are still delayed 5-6 days now. Hope this helps you.