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EshaktiReviews 4,830

eshakti.com
chic, casual womenAge 26-45
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From the business

eShakti.com is the #1 women's custom clothing company in the US with presence in Canada, Australia, and other countries as well. We are the only clothing brand to offer the widest range of personalized dresses, tops, and bottoms so you get YOUR size and YOUR style, every time. You can either choose from our standard sizes (0-36W) or opt to get your outfits made to your exact measurements, while also being able to customize your preferred neckline, sleeve, and hem length for any outfit you choose. Every day we launch up to 30 new styles and all our outfits are fully customizable for size and style. We also offer a unique Fit Guarantee Program to new customers where if the fit does not meet their expectations, we remake the garment for free based on their feedback.

Our customers say they look their best and feel confident and comfortable in our clothes. They love flaunting their personalized, made-to-order outfits that sets them apart from the rest and gets them the compliments they d...


eshakti.com
+1 855-374-2584
USA
Founded in 2001
Clothing item from EshaktiFashion apparel by EshaktiMerchandise from Eshakti clothing lineEshakti fashion product

Business Highlights

General

Year Founded: 2001
Target Gender: women
Target Age Group: 26-45

Shipping

Shipping Cost: $12.95
Free Shipping: no
Shipped From: USA

Returns

Return Policy: not free
Return Instructions: items being returned must be unworn, unwashed, and unaltered with all tags intact
Return Cost: $4 per item

Sustainability

Recycling Program: no

Product

Style: chic, casual
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, 1X, 2X, 3X, 4X, 5X, 6X)

Customer Service

Support Channels: phone, email
Support Phone: +1 855-374-2584
Support Email: customerchampion@eshakti.com

Payment Options

Payment Methods: card payments, PayPal

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Eshakti Reviews Summary

eShakti has experienced a significant decline in customer satisfaction, transitioning from a previously well-regarded retailer known for quality custom clothing to one facing widespread complaints about unfulfilled orders and poor customer service. Customers frequently report long delays in shipping, lack of communication, and difficulties obtaining refunds for canceled items. While many long-time patrons express nostalgia for the company's earlier reliability and product quality, current sentiments indicate a growing frustration with the company's operational issues and perceived lack of accountability. Overall, the feedback suggests a critical need for eShakti to improve its customer service and fulfill its commitments to regain consumer trust.

This summary is generated by AI, based on text from customer reviews

service
885
value
2,368
shipping
2,393
returns
205
quality
3,692
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Instant Feedback

21,838 reviews

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Washington
1 review
0 helpful votes
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Design
January 1, 2022

I love the ability to be able to see the changes when you customized a dress. I am not good at imagining how it would look on my own. Had to have a remake on custom fit dress. Second time fit great.

Date of experience: January 1, 2022
Illinois
1 review
0 helpful votes
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As an Orthodox Jew, it can be difficult to find clothes that work for my level of modesty, so I love being able to personalize things--absolutely love this company! Plus, everything is high quality and so flattering!

Date of experience: January 1, 2022
Germany
1 review
0 helpful votes
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Great dresses - high flexibility
January 1, 2022

I love your dresses and the flexibility you provide. I love my dresses a bit longer than normal - and I get them this way :)

Date of experience: January 1, 2022
North Carolina
1 review
0 helpful votes
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One dress huge, one dress smells
January 31, 2022

I recently ordered two dresses in similar styles and the same size from eShakti. One dress, I returned because it was far too large. The other dress I really like and fits the way I enjoy, but the fabric smells bad. I am afraid it may retain an odor for a long time, as stretch fabrics often do. This is a shame.

Date of experience: January 1, 2022
Minnesota
2 reviews
0 helpful votes
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Very happy to have found eShakti!
January 1, 2022

Love the ease of shopping, customization and ordering. Fantastic!

Date of experience: January 1, 2022
Kansas
1 review
0 helpful votes
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Beautiful dress
January 1, 2022

I love all the different options; hem, sleeve length, neckline - the dress is truly crafted fo my body type and preference. Easy to order, great price, beautifully made.

Date of experience: January 1, 2022
Oregon
1 review
0 helpful votes
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Looked great in the picture
January 30, 2022
Updated review

I was disappointed in dress. It was not what I expected, the picture does not show a belt, the skirt is much fuller than it looks and one of the loops for the belt was broken. I returned the item. I have not received my refund.

Date of experience: December 31, 2021

Thank you looking forward to getting my dress
November 15, 2021
Previous review

Thank you looking forward to getting my dress

Date of experience: November 15, 2021
Australia
1 review
0 helpful votes
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Little black dress
December 31, 2021

Easy to order, easy to use website, lots of choices, but I did not realise everything was in USD until I went to place my order. Package and dress smelled bad.

Date of experience: December 31, 2021
New York
1 review
0 helpful votes
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Always perfect
December 31, 2021

These dresses are gorgeous, and amazing quality. I have so many now, and they always fit perfectly. Cute, whimsical prints and designs.

Date of experience: December 31, 2021
Georgia
2 reviews
0 helpful votes
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Fabulous Variety to Choose From
December 31, 2021

The first dress in my order was perfection! Flattering fit, great color, and superior quality. The second dress is lovely but I had a small fit issue which is being addressed.

Date of experience: December 31, 2021
Latvia
1 review
0 helpful votes
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Decent
December 31, 2021

Custom styled well, but dress not quite as pictured

Date of experience: December 31, 2021
Sweden
1 review
0 helpful votes
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Dress
December 30, 2021

Overall happy, but somehow I messed up the shoulder measurements so it was to wide there, and I didn't like that the underskirt was polyester.

Date of experience: December 30, 2021
Georgia
1 review
0 helpful votes
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WOW!
December 30, 2021

Ordered as my mother-of-the-bride gown (for Oct. 2022). First time ordering from eShakti... I was nervous but so glad I took the chance! I cannot believe I could personalize the styling, received gown within 2 weeks and it was PERFECT! *I did not do customized fit; I chose a size from the sizing chart and gave my height.

Date of experience: December 30, 2021
California
1 review
0 helpful votes
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Perfect!
December 30, 2021

The order was perfect. The design, fabric, and delivery were... perfect!

Date of experience: December 30, 2021
Washington
1 review
1 helpful vote
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Tailor made Poplin Top
December 30, 2021

This was perfect, as if it was custom made for me! Love the details like hidden buttons at the chest to keep the top from opening and revealing your bra. The pockets are deep enough to hold my reading glasses. So glad I bought this top!

Date of experience: December 30, 2021
Texas
1 review
0 helpful votes
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I love eShakti!
December 29, 2021

Quick and easy! You guys are wonderful. I'm so excited to finally find clothes as a 6'1" tall woman.

Date of experience: December 29, 2021
California
1 review
0 helpful votes
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Except for the incessant emails, I love the clothes, service, and price!

Date of experience: December 29, 2021
Missouri
1 review
0 helpful votes
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Great experience!
December 29, 2021

From start to finish, a great experience! Special occasion gown fit perfectly! The quality was better than expected for the price. Will shop here again!

Date of experience: December 29, 2021
Colorado
0 reviews
0 helpful votes
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Good experience and product
December 29, 2021

I placed a custom size order with eShakti for an ombre zip-front dress, and overall I am very pleased with my order. The online shopping experience is fun and smooth. I didn't have any difficulty placing my order or in putting my measurements into the system. The dress arrived quickly and fits well. The color of the product was quite a bit darker than it appeared on my screen ( it looked like a raspberry red to mauve) which was a bit disappointing, but I can still wear the color, and received several compliments on the dress when I wore it. It is very comfortable too.

Date of experience: December 29, 2021
California
1 review
0 helpful votes
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Disappointed with fabric
December 29, 2021

The shipping was fine and the order process. I was surprised that the dress fabric was a low thread count and the design was printed, not woven. It looks like with a few washings the printing will start to rub off. The skirt fabric was thin and prone to wrinkling easily which is impractical given the many pleats that have to be ironed out constantly. The cut of the garments was as expected and the styles fit well.

Date of experience: December 29, 2021