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EshaktiReviews 4,830

eshakti.com
chic, casual womenAge 26-45
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From the business

eShakti.com is the #1 women's custom clothing company in the US with presence in Canada, Australia, and other countries as well. We are the only clothing brand to offer the widest range of personalized dresses, tops, and bottoms so you get YOUR size and YOUR style, every time. You can either choose from our standard sizes (0-36W) or opt to get your outfits made to your exact measurements, while also being able to customize your preferred neckline, sleeve, and hem length for any outfit you choose. Every day we launch up to 30 new styles and all our outfits are fully customizable for size and style. We also offer a unique Fit Guarantee Program to new customers where if the fit does not meet their expectations, we remake the garment for free based on their feedback.

Our customers say they look their best and feel confident and comfortable in our clothes. They love flaunting their personalized, made-to-order outfits that sets them apart from the rest and gets them the compliments they d...


eshakti.com
+1 855-374-2584
USA
Founded in 2001
Clothing item from EshaktiFashion apparel by EshaktiMerchandise from Eshakti clothing lineEshakti fashion product

Business Highlights

General

Year Founded: 2001
Target Gender: women
Target Age Group: 26-45

Shipping

Shipping Cost: $12.95
Free Shipping: no
Shipped From: USA

Returns

Return Policy: not free
Return Instructions: items being returned must be unworn, unwashed, and unaltered with all tags intact
Return Cost: $4 per item

Sustainability

Recycling Program: no

Product

Style: chic, casual
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, 1X, 2X, 3X, 4X, 5X, 6X)

Customer Service

Support Channels: phone, email
Support Phone: +1 855-374-2584
Support Email: customerchampion@eshakti.com

Payment Options

Payment Methods: card payments, PayPal

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Eshakti Reviews Summary

eShakti has experienced a significant decline in customer satisfaction, transitioning from a previously well-regarded retailer known for quality custom clothing to one facing widespread complaints about unfulfilled orders and poor customer service. Customers frequently report long delays in shipping, lack of communication, and difficulties obtaining refunds for canceled items. While many long-time patrons express nostalgia for the company's earlier reliability and product quality, current sentiments indicate a growing frustration with the company's operational issues and perceived lack of accountability. Overall, the feedback suggests a critical need for eShakti to improve its customer service and fulfill its commitments to regain consumer trust.

This summary is generated by AI, based on text from customer reviews

service
885
value
2,368
shipping
2,393
returns
205
quality
3,692
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Instant Feedback

21,838 reviews

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Utah
1 review
0 helpful votes
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Awesome
January 10, 2022

Love the dress! I wish it had pockets, but that is something I can get around. It fits perfectly, thanks to the customization, which I was thrilled to have free for this dress.

Date of experience: January 10, 2022
California
1 review
0 helpful votes
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Beautiful dresses
January 10, 2022

I love being able to customize the many different lines (hem, neck, sleeve). When I received it (fast shipping), it fit perfectly.

Date of experience: January 10, 2022
California
0 reviews
0 helpful votes
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Excellent value
January 10, 2022

So many options. Easy to customize. Satisfaction guarantee is REAL! The dress fit well but the belt was a bit large. They sent a new belt very quickly.

Date of experience: January 10, 2022
New York
1 review
0 helpful votes
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First time purchaser
January 10, 2022

This was my first time purchasing from this company. The process was simple, shipping was easy, and I'm very happy with my purchase.

Date of experience: January 10, 2022
California
1 review
0 helpful votes
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Dreamy dress
January 10, 2022

Beautiful, comfortable, and flowy! I love the color and fabric and it's going to be perfect for my friend's wedding.

Date of experience: January 10, 2022
New Jersey
1 review
0 helpful votes
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Velvet sheath dress
February 9, 2022

I had an excellent experience. I was not satisfied with the original neckline on the dress. EShakti sent a new one with a scoop. It is very flattering and dress fits perfectly. I am 5'3" and 135 lbs and ordered a size 10. Customer service was prompt and I highly recommend eShakti.

Date of experience: January 10, 2022
Colorado
1 review
0 helpful votes
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I love this brand
January 10, 2022

EShakti has some of the best quality and fit I've found. I have loved everything I've ordered from here!

Date of experience: January 10, 2022
Arizona
1 review
0 helpful votes
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Great Dress
January 9, 2022

Very pleased with this dress I ordered for my wife. The embroidery color was lovely, but a little bit paler than I expected.

Date of experience: January 9, 2022
Missouri
1 review
0 helpful votes
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Perfect every time
January 9, 2022

Every dress I've ordered (20+) have fit perfectly and are wonderful quality. I love that these are hemmed to my height.

Date of experience: January 9, 2022
Washington
1 review
1 helpful vote
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Quality > Speed
February 8, 2022

I don't care if it takes me a year to receive my shirts or if I have to pay significantly more. I want my clothes to fit me and they didn't fit. Please place less of an emphasis on speed and give your workers the time they need to doublecheck measurements.

Date of experience: January 9, 2022
Australia
1 review
0 helpful votes
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Fantastic Dress!
January 9, 2022

Fast service and good quality products. Extra care is taken to make the customer experience one of the best.

Date of experience: January 9, 2022
California
1 review
0 helpful votes
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Worth it with the money off
February 8, 2022

Not sure I would want to buy without the discount. The site is clunky to navigate on my phone and I feel like the print I wanted kept going out of print every pay day which really delayed my purchase.

Date of experience: January 9, 2022
Virginia
1 review
0 helpful votes
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Looking forward
January 9, 2022

I sent a gift card to my daughter and she is looking forward to using it.
Thanks

Date of experience: January 9, 2022
Georgia
1 review
0 helpful votes
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My sheath dress is made of a thicker, quality material which is very forgiving of my lumps and bumps. I love it!

Date of experience: January 9, 2022
New Jersey
1 review
0 helpful votes
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Very Responsive
January 9, 2022

The requests that I made were replied to immediately. They were terrific!

Date of experience: January 9, 2022
Texas
1 review
0 helpful votes
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Customizing to height
January 9, 2022

I should have put in my measurements. I ordered a dress in a standard size and then put in my height. It was just a tad shorter than I wanted. Otherwise, the quality and fit are great!

Date of experience: January 9, 2022
Texas
1 review
0 helpful votes
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Great dress
January 9, 2022

Easy and quick. I love the dress and it arrived fast.

Date of experience: January 9, 2022
Nevada
1 review
0 helpful votes
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Wonderful Service
January 8, 2022

I love this site beautiful clothing quick to ship the whole experience is wonder

Date of experience: January 8, 2022
Australia
1 review
0 helpful votes
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Happy Happy Happy
January 8, 2022

As always Eshakti delivered a quality product, which fits perfectly.

Date of experience: January 8, 2022
GB
1 review
0 helpful votes
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Love eShakti
January 8, 2022

So much choice and so easy to select alterations to suit you and your style. Descriptions and photographs are clear and the whole process is so easy.

Date of experience: January 8, 2022