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EshaktiReviews 4,830

eshakti.com
chic, casual womenAge 26-45
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From the business

eShakti.com is the #1 women's custom clothing company in the US with presence in Canada, Australia, and other countries as well. We are the only clothing brand to offer the widest range of personalized dresses, tops, and bottoms so you get YOUR size and YOUR style, every time. You can either choose from our standard sizes (0-36W) or opt to get your outfits made to your exact measurements, while also being able to customize your preferred neckline, sleeve, and hem length for any outfit you choose. Every day we launch up to 30 new styles and all our outfits are fully customizable for size and style. We also offer a unique Fit Guarantee Program to new customers where if the fit does not meet their expectations, we remake the garment for free based on their feedback.

Our customers say they look their best and feel confident and comfortable in our clothes. They love flaunting their personalized, made-to-order outfits that sets them apart from the rest and gets them the compliments they d...


eshakti.com
+1 855-374-2584
USA
Founded in 2001
Clothing item from EshaktiFashion apparel by EshaktiMerchandise from Eshakti clothing lineEshakti fashion product

Business Highlights

General

Year Founded: 2001
Target Gender: women
Target Age Group: 26-45

Shipping

Shipping Cost: $12.95
Free Shipping: no
Shipped From: USA

Returns

Return Policy: not free
Return Instructions: items being returned must be unworn, unwashed, and unaltered with all tags intact
Return Cost: $4 per item

Sustainability

Recycling Program: no

Product

Style: chic, casual
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, 1X, 2X, 3X, 4X, 5X, 6X)

Customer Service

Support Channels: phone, email
Support Phone: +1 855-374-2584
Support Email: customerchampion@eshakti.com

Payment Options

Payment Methods: card payments, PayPal

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Eshakti Reviews Summary

eShakti has experienced a significant decline in customer satisfaction, transitioning from a previously well-regarded retailer known for quality custom clothing to one facing widespread complaints about unfulfilled orders and poor customer service. Customers frequently report long delays in shipping, lack of communication, and difficulties obtaining refunds for canceled items. While many long-time patrons express nostalgia for the company's earlier reliability and product quality, current sentiments indicate a growing frustration with the company's operational issues and perceived lack of accountability. Overall, the feedback suggests a critical need for eShakti to improve its customer service and fulfill its commitments to regain consumer trust.

This summary is generated by AI, based on text from customer reviews

service
885
value
2,368
shipping
2,393
returns
205
quality
3,692
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Instant Feedback

21,838 reviews

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Colorado
1 review
0 helpful votes
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Great
January 17, 2022

EShakti always provides a great experience. The clothing is so well and lovingly made. The attention to detail is fantastic and the selection is beyond anything I've seen before. Lovely items.

Date of experience: January 17, 2022
New Jersey
1 review
0 helpful votes
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Great custom experience!
January 17, 2022

So happy that we decided to get this dress custom made for my maid of honor! It fits and is beautiful!

Date of experience: January 17, 2022
Pennsylvania
0 reviews
0 helpful votes
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Bad format
January 17, 2022

The new format showing only one dress style per line makes shopping overwhelming.

Date of experience: January 17, 2022
Oregon
1 review
0 helpful votes
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Just the way I like it!
January 17, 2022

Ordered for granddaughters wedding in March, where we can where anything we want as long as it's purple! :) The original design caught my eye due to the colors, however, the neckline and sleeves were not to my advantage. The wonderful option of having it created exactly the way I would like it is wonderful! My sister recommended your website, and boy was she right! Thank you so much!

Date of experience: January 17, 2022
Canada
0 reviews
0 helpful votes
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Comfortable, well made, affordable
January 17, 2022

Eshakti stufff is always great quality. The pockets on their clothing are large and very functional. It fits well, and the shipping is very fast. I love their masks, and the pants I got are really comfortable too.

Date of experience: January 17, 2022
Australia
1 review
0 helpful votes
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NA
January 17, 2022

I don't want to complete this section so pls don't make it compulsory

Date of experience: January 17, 2022
Alabama
1 review
0 helpful votes
Follow Shayna T.
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Exactly what I need
January 16, 2022

I get almost all my dresses from Eshakti. It's not every day I find a place that can make affordable custom-sized clothes, which I can adjust to suit my modesty needs, and they have POCKETS! People always ask me where I get my dresses, and I love telling them the answer and watching them get excited that such a thing exists too.

Date of experience: January 16, 2022
Washington
1 review
0 helpful votes
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Reliably good fit and quality
January 16, 2022
Updated review

There are so many choices: I just can't stop looking. I don't actually know if I've make it through all of the options they have, but I had to make myself stop!

Date of experience: January 16, 2022

This is my first time buying
November 3, 2021
Previous review

This is my first time buying - going well so far!

Date of experience: November 3, 2021
Maryland
1 review
0 helpful votes
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Great dresses!
January 16, 2022

Super cute dresses. Fabric is good quality and they are pieces I will have for a while. Will definitely be ordering again.

Date of experience: January 16, 2022
Australia
1 review
0 helpful votes
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Repeat Customer
January 16, 2022

I pretty much only shop at eShakti now - it's the one place that I can guarantee a great result

Date of experience: January 16, 2022
Ohio
1 review
0 helpful votes
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Amazed
January 16, 2022

Great selection of pants. I will always buy pants from eShakti. Great customer service and attention to detail.

Date of experience: January 16, 2022
Texas
1 review
0 helpful votes
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Love it!
January 16, 2022

The dress is beautiful and fits perfectly. Ordering was very easy. I need to take about an inch off of the waist measurement because the waist was just a little but too big.

Date of experience: January 16, 2022
Washington
1 review
0 helpful votes
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Helpful
January 16, 2022

Easy return process. Abundant info on if I had wished to exchange too.

Date of experience: January 16, 2022
Canada
1 review
0 helpful votes
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Unique and fun styles
January 16, 2022

It can be hard to find cute clothes for tall sizes. I love being able to customize to my style as well!

Date of experience: January 16, 2022
Virginia
1 review
0 helpful votes
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I should be able to print an e certificate and give as a gift. One doesn't always want to email it to the recipient. The way it's structured now, the recipient cannot activate the gift certificate without use of the originating email which would in this case be from the buyer or gift giver. This is most inconvenient. There should be an option to either email the certificate to the recipient or print it for physical presentation and activation should not be based on the recipient using the gift giver's email.

Date of experience: January 15, 2022
California
1 review
0 helpful votes
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NOne
January 15, 2022

None. I don't have time to do a million reviews...

Date of experience: January 15, 2022
Oklahoma
1 review
0 helpful votes
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Good
January 15, 2022

I had no problems with the company or ordering. The size chart was really helpful.

Date of experience: January 15, 2022
Washington
1 review
0 helpful votes
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Disappointed
February 13, 2022

I ordered everything in a size up because I had a feeling this would be a company with inaccurate sizing. Even with this, none of it fit the way that it should. Also, the fabric on some of the items was cheap and not worth it.

Date of experience: January 14, 2022
New Jersey
1 review
0 helpful votes
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Love it
January 14, 2022

Beautiful dress, the fit is immaculate. Th color was perfect.

Date of experience: January 14, 2022
Canada
1 review
0 helpful votes
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Great stuff
January 14, 2022

As someone with an hourglass figure that's really hard to shop for off the rack, I'm so excited that eShakti is an option to customize made-to-fit designs. I was skeptical at first but the product quality is great. Ordering from Canada, yes the shipping, currency conversion and duties add up but it's no more expensive than buying a mid-price dress and having it altered.

Date of experience: January 14, 2022