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EshaktiReviews 4,830

eshakti.com
chic, casual womenAge 26-45
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From the business

eShakti.com is the #1 women's custom clothing company in the US with presence in Canada, Australia, and other countries as well. We are the only clothing brand to offer the widest range of personalized dresses, tops, and bottoms so you get YOUR size and YOUR style, every time. You can either choose from our standard sizes (0-36W) or opt to get your outfits made to your exact measurements, while also being able to customize your preferred neckline, sleeve, and hem length for any outfit you choose. Every day we launch up to 30 new styles and all our outfits are fully customizable for size and style. We also offer a unique Fit Guarantee Program to new customers where if the fit does not meet their expectations, we remake the garment for free based on their feedback.

Our customers say they look their best and feel confident and comfortable in our clothes. They love flaunting their personalized, made-to-order outfits that sets them apart from the rest and gets them the compliments they d...


eshakti.com
+1 855-374-2584
USA
Founded in 2001
Clothing item from EshaktiFashion apparel by EshaktiMerchandise from Eshakti clothing lineEshakti fashion product

Business Highlights

General

Year Founded: 2001
Target Gender: women
Target Age Group: 26-45

Shipping

Shipping Cost: $12.95
Free Shipping: no
Shipped From: USA

Returns

Return Policy: not free
Return Instructions: items being returned must be unworn, unwashed, and unaltered with all tags intact
Return Cost: $4 per item

Sustainability

Recycling Program: no

Product

Style: chic, casual
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, 1X, 2X, 3X, 4X, 5X, 6X)

Customer Service

Support Channels: phone, email
Support Phone: +1 855-374-2584
Support Email: customerchampion@eshakti.com

Payment Options

Payment Methods: card payments, PayPal

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Eshakti Reviews Summary

eShakti has experienced a significant decline in customer satisfaction, transitioning from a previously well-regarded retailer known for quality custom clothing to one facing widespread complaints about unfulfilled orders and poor customer service. Customers frequently report long delays in shipping, lack of communication, and difficulties obtaining refunds for canceled items. While many long-time patrons express nostalgia for the company's earlier reliability and product quality, current sentiments indicate a growing frustration with the company's operational issues and perceived lack of accountability. Overall, the feedback suggests a critical need for eShakti to improve its customer service and fulfill its commitments to regain consumer trust.

This summary is generated by AI, based on text from customer reviews

service
885
value
2,368
shipping
2,393
returns
205
quality
3,692
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Instant Feedback

21,838 reviews

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Canada
1 review
0 helpful votes
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Was good before
January 24, 2022

Ive order many custom dress in the past and it was A1! But now, no fulfilment of my order, no answer to my emails (i've sent 2 times), no updates in the progress of my order. Nothing! It was supposed to be delivered by May 21, and it's still stuck in the Fabric & Kit creation since many weeks. Poor customer service.

Date of experience: January 24, 2022
Kentucky
1 review
0 helpful votes
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So pleased with my purchase.
January 24, 2022

I'm so pleased with the shirt and the dress. The dress is absolutely beautiful and I cannot wait to wear it. I first found eShakti when I was searching for pretty face masks. I took a chance on ordering, and the entire process was so easy.

Date of experience: January 24, 2022
Texas
1 review
0 helpful votes
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Always satisfied.
January 24, 2022

I am a loyal customer and I love all things eShakti! People at my school (other teachers, students) CONSTANTLY ask me where I get my dresses (I have about 50 eShakti dresses!).

Date of experience: January 24, 2022
Georgia
1 review
0 helpful votes
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Amazing!
January 24, 2022

The website is easy to use, unbeatable prices and selection. Delivery was super fast. The product was even better than I hoped. I love these guys! They're the best!

Date of experience: January 24, 2022
Canada
1 review
1 helpful vote
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Great service!
January 24, 2022

I ordered two dresses to "test the waters" because I have a hard time finding natural fiber dresses that are appropriate for work AND have a comfortable neckline and sleeve length. My order was delivered within days! I love the customization ability and the product guarantee. They even sent me a little measuring tape for taking your measurements in case the clothes don't fit properly. I will definitely be ordering more from this shop!

Date of experience: January 24, 2022
Virginia
1 review
0 helpful votes
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Dress review
January 23, 2022

Good experience but sizing does not work for me. It would be helpful to caution customers that your product fit is several sizes smaller than normal US sizing.

Date of experience: January 23, 2022
Washington
2 reviews
0 helpful votes
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Elegant blue dresses
January 23, 2022

I just placed my first order with eshakti. It was very easy and fun to alter a dress to fit my body!

Date of experience: January 23, 2022
Colorado
1 review
0 helpful votes
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Happy to have found EShakti
January 23, 2022

Love the way my dresses look. The seamstresses did a great job of fitting the dresses exactly to my specifications. Great fit, good quality, and affordable prices. Will only order special occasion dresses from eShakti from here on out.

Date of experience: January 23, 2022
North Dakota
1 review
0 helpful votes
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So nice to order dresses that actually fit and that I can decide details such as length and neckline. Thanks so much!
Also quality work.

Date of experience: January 22, 2022
Massachusetts
1 review
0 helpful votes
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Fabulous!
January 22, 2022

This is a great site to get great clothes! So easy to use and great quality!

Date of experience: January 22, 2022
Virginia
2 reviews
0 helpful votes
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Lovely Fashion
January 22, 2022

Always a pleasure doing business with eShakti. The best part is everything fits!

Date of experience: January 22, 2022
Maryland
1 review
0 helpful votes
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Professional, quality material
January 22, 2022

I was surprised to find such thoughtful packaging and care to each item I ordered. Excellent. I felt like I had ordered a thousand dollar dress.

Date of experience: January 22, 2022
Utah
1 review
0 helpful votes
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Happy with my order.
January 22, 2022

The dress is very nice and the whole order process was nice.

Date of experience: January 22, 2022
Texas
1 review
0 helpful votes
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Houndstooth leggings
January 22, 2022

Leggings arrived sooner that expected and were a perfect fit. Exactly what i wanted.

Date of experience: January 22, 2022
Illinois
1 review
0 helpful votes
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Everything was easy and quick except I have not gotten any information about the item I returned.

Date of experience: January 22, 2022
Ohio
1 review
0 helpful votes
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Great product and experience!
January 21, 2022

I am so pleased with the whole eShakti experience. The dress is beautiful and fits perfectly. I received it well under the estimated amount of time for shipping. I am so pleased and will be purchasing again!

Date of experience: January 21, 2022
North Carolina
2 reviews
0 helpful votes
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Great Company to Work With
January 21, 2022
Updated review

I love the customization options and so easy! When I need to return something, they are gracious in the return and accommodating with options. I have recommended them to just about everyone I know!

Date of experience: January 21, 2022

So many fun things it is hard to choose!
October 31, 2021
Previous review

So many fun things it is hard to choose! And getting a bespoke blouse makes me feel confident when I wear it!

Date of experience: October 31, 2021
Georgia
1 review
3 helpful votes
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Still waiting for my refund
February 20, 2022

I returned my item in late December 2021 and I am still waiting for my refund. I followed instructions and used the shipping label provided by eShaki. I now know that should have not have trusted that it would be an easy process and wish now that I wrote down the label info because all I have is the return authorization. I asked eShaki for the tracking info and the number they provided is not recognized by USPS. It's been a week since they last responded to my request for a correct tracking number for the returned item. I cannot go to the post office with the information they provided. At this point, I feel like this is a lost cause and while it isn't a lot of money I am losing it's still not a great reflection on the customer service eShaki provides when an item is not to the satisfaction.

Date of experience: January 21, 2022
Oregon
1 review
0 helpful votes
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Wonderful company
January 21, 2022
Updated review

Lovely fabrics and designs. The website makes it easy to customize

Date of experience: January 21, 2022

Love E-Shakti
September 14, 2021
Previous review

Love your quality fabrics and workmanship!
Nothing but good things to say about them!

Date of experience: September 14, 2021
New Mexico
1 review
0 helpful votes
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Stylish and comfortable
January 21, 2022
Updated review

Too many flattering choices. LOL Not really. Plus, I love that you can get it custom sized, so you don't have to guess if it will fit you.

Date of experience: January 21, 2022

Great place to by clothes that fit
December 9, 2021
Previous review

I'm a full figured woman and buying dresses is normally a nightmare, but when I was told about eShakti and I could choose design aspects that flatter my figure, I thought why not try. So happy with my purchase. Not to mention it arrived sooner than expected and they provided info on the dressmaker. Awesome!

Date of experience: December 9, 2021