On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
eShakti.com is the #1 women's custom clothing company in the US with presence in Canada, Australia, and other countries as well. We are the only clothing brand to offer the widest range of personalized dresses, tops, and bottoms so you get YOUR size and YOUR style, every time. You can either choose from our standard sizes (0-36W) or opt to get your outfits made to your exact measurements, while also being able to customize your preferred neckline, sleeve, and hem length for any outfit you choose. Every day we launch up to 30 new styles and all our outfits are fully customizable for size and style. We also offer a unique Fit Guarantee Program to new customers where if the fit does not meet their expectations, we remake the garment for free based on their feedback.
Our customers say they look their best and feel confident and comfortable in our clothes. They love flaunting their personalized, made-to-order outfits that sets them apart from the rest and gets them the compliments they d...
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Similar Brands to Consider
Free Label
Isabella Eve
Mountain Khaki
Arula
BlackMilk
Howler Brothers
J.Jill
L.L. Bean
Seraphine
Marcella NYC
I Love Ugly
Athleta
Eshakti Reviews Summary
eShakti has experienced a significant decline in customer satisfaction, transitioning from a previously well-regarded retailer known for quality custom clothing to one facing widespread complaints about unfulfilled orders and poor customer service. Customers frequently report long delays in shipping, lack of communication, and difficulties obtaining refunds for canceled items. While many long-time patrons express nostalgia for the company's earlier reliability and product quality, current sentiments indicate a growing frustration with the company's operational issues and perceived lack of accountability. Overall, the feedback suggests a critical need for eShakti to improve its customer service and fulfill its commitments to regain consumer trust.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
This is the second dress I ordered and love it - beautiful fabric and great fit!
Dresses came promptly and were high quality but both dresses were too long and I haven't had time to take pictures and measurements to return to remake and then return time expired
I've been using eshakti for several years. I really like what is offered, the ability to customize clothing to fit your body without having to pay an arm and a leg. The quality of the material they use is great and every time I've ordered clothes via the customization options they have fit me wonderfully well.
I had a coupon and your site refused it. I met all the requirements for using the coupon. Not happy about it. I've been using eshakti for several years and lately I have been very disappointed with the changes that have been made in the clothing styles, material offered, taking away platinum privileges program and in general the way the business is being run. Until this last experience I had nothing but good to say about eshakti and sent many people to the website and often helped them by walking them through the process of customizing and buying on eshakti. Now, I can't endorse eshakti the way that I did before which is really sad. I really like what is offered, the ability to customize clothing to fit your body without having to pay an arm and a leg, but I'm incredibly unhappy with the changes I've seen over the last year or two.
EShakti is, hands down, my favorite place to buy clothing. As a 6'2" woman, I've had trouble finding good-fitting clothing my entire life. I can't begin to explain how incredible it is to be able to order an item, style it the way I want it, and feel confident that when it arrives it will fit me perfectly. I've ordered two dresses and a tunic and pant set from eShakti so far, and I feel beautiful and confident in each outfit. The length is perfect, and the fabrics so far have been substantial in weight and beautifully dyed. My orders have arrived within two weeks, which is incredibly fast for made-to-order clothing. This is my first and last stop for fashion forever!
They were able to ship the dress to me within my timeline and it fit perfectly!
Easy to navigate and fast production/ shipping. The cotton poplin dresses are a summer wedding guest go to for me
Lovely clothing and great prices. Especially for tailored work. When ordering make sure to leave enough time for delivery. I live in the US so it took awhile to get here. It is worth the wait however for clothing that fits so well.
Quick and easy. Love that my friend referred me. However, didn't like how they canceled an item and never reached out to see if I wanted to substitute so I lost a ton of my referral credit and my refund won't even cover shipping of another item. Felt like a bait and switch.
My overall experience was great. The shipping didn't seem like it would arrive in time, but it did arrive in the date range promised. The skirt is great quality and the sizing was spot on.
The items I got were exactly as shown and fit well.
Great site, easy to work with. They make it super easy to measure yourself and find the right size.
I've ordered several dresses & both returning items and making sure custom items fit was an easy process.
For the first time experience it was a good one. I wish I had a bit more options of selection. Like some of the dresses I wish would be able to be made just as tops. But that should go in Suggestion Box
You absolutely can't go wrong ordering from eShakti! It has a great variety of products and the company really stands behind their products.
I found the website easy to navigate although the graphics get weird when you try to zoom pinch in on my phone.
I love your clothes and designs, search is simple, but sometimes pages won't load and I get error messages, especially if I try to pinch open a page to get a closer look
Shopping with eshakti is simple and great. Always have beautiful dresses to choose from.My number one shop
I love to be able to view alterations live on their website. The customization of product and sizes is amazing.
I've ordered two dresses from eshakti over a couple of years and each experience was great. It's fun to pick the options and I always get compliments when I wear my dresses.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members