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EshaktiReviews 4,830

eshakti.com
chic, casual womenAge 26-45
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From the business

eShakti.com is the #1 women's custom clothing company in the US with presence in Canada, Australia, and other countries as well. We are the only clothing brand to offer the widest range of personalized dresses, tops, and bottoms so you get YOUR size and YOUR style, every time. You can either choose from our standard sizes (0-36W) or opt to get your outfits made to your exact measurements, while also being able to customize your preferred neckline, sleeve, and hem length for any outfit you choose. Every day we launch up to 30 new styles and all our outfits are fully customizable for size and style. We also offer a unique Fit Guarantee Program to new customers where if the fit does not meet their expectations, we remake the garment for free based on their feedback.

Our customers say they look their best and feel confident and comfortable in our clothes. They love flaunting their personalized, made-to-order outfits that sets them apart from the rest and gets them the compliments they d...


eshakti.com
+1 855-374-2584
USA
Founded in 2001
Clothing item from EshaktiFashion apparel by EshaktiMerchandise from Eshakti clothing lineEshakti fashion product

Business Highlights

General

Year Founded: 2001
Target Gender: women
Target Age Group: 26-45

Shipping

Shipping Cost: $12.95
Free Shipping: no
Shipped From: USA

Returns

Return Policy: not free
Return Instructions: items being returned must be unworn, unwashed, and unaltered with all tags intact
Return Cost: $4 per item

Sustainability

Recycling Program: no

Product

Style: chic, casual
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, 1X, 2X, 3X, 4X, 5X, 6X)

Customer Service

Support Channels: phone, email
Support Phone: +1 855-374-2584
Support Email: customerchampion@eshakti.com

Payment Options

Payment Methods: card payments, PayPal

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Eshakti Reviews Summary

eShakti has experienced a significant decline in customer satisfaction, transitioning from a previously well-regarded retailer known for quality custom clothing to one facing widespread complaints about unfulfilled orders and poor customer service. Customers frequently report long delays in shipping, lack of communication, and difficulties obtaining refunds for canceled items. While many long-time patrons express nostalgia for the company's earlier reliability and product quality, current sentiments indicate a growing frustration with the company's operational issues and perceived lack of accountability. Overall, the feedback suggests a critical need for eShakti to improve its customer service and fulfill its commitments to regain consumer trust.

This summary is generated by AI, based on text from customer reviews

service
885
value
2,368
shipping
2,393
returns
205
quality
3,692
This company does not typically respond to reviews

Instant Feedback

21,838 reviews

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Texas
1 review
0 helpful votes
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Sarah Farley
February 1, 2022

Easy Peasy! Both items arrived weeks before the expected date and were packaged beautifully. The website makes online ordering seamless. Great experience.

Date of experience: February 1, 2022
Georgia
2 reviews
0 helpful votes
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Satisfied in Georgia
February 1, 2022

Another satisfied shopping experience.
Website makes it easy to shop with detail choices.

Date of experience: February 1, 2022
South Carolina
1 review
0 helpful votes
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Happy Shopper!
February 1, 2022

I always have a great experience looking at all the great styles.

Date of experience: February 1, 2022
Utah
2 reviews
0 helpful votes
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Custom dresses
February 1, 2022

It was amazing to be able to customize your own style! Nect time I will shorten the waist length a bit as I am a semi-petite waisted person. But other than that it was perfect!

Date of experience: February 1, 2022
Texas
2 reviews
0 helpful votes
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Right on time
February 1, 2022

Quick, fast, delivery, even in the midst of covid. Plus I like that I can make changes to my comfort level.

Date of experience: February 1, 2022
Hong Kong
1 review
0 helpful votes
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The happiest customer!
February 1, 2022

I'm so happy that you ship to China! Thank you for making incredible clothes that make me feel beautiful even though I am a large-bodied person!

Date of experience: February 1, 2022
Georgia
1 review
0 helpful votes
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Bohemian Girl
February 1, 2022

I selected this beautiful dress & used the customization. The process couldn't have been any easier! It arrived quickly, was packed nicely!

Date of experience: February 1, 2022
Minnesota
1 review
0 helpful votes
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Wonderful clothes
January 31, 2022

Everything fit perfectly! I am in awe of the quality, and the fact that I received it in 2 weeks. Will be buying much more!

Date of experience: January 31, 2022
Virginia
1 review
0 helpful votes
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Great quality and prices
January 31, 2022

As a short plus size woman finding cute classic clothing can be hard but honestly eshakti has blown it out of the water. I'm so happy with the quality of my pieces and shipping was surprisingly fast.

Date of experience: January 31, 2022
North Carolina
1 review
0 helpful votes
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Thank you
January 31, 2022

Your customer service was very good, thank you. However, the fabric color and texture was different from what I expected. I've returned it, and I'm waiting for my refund.
Since the customer service was so good, I will use your website again in the future.

Date of experience: January 31, 2022
New York
1 review
0 helpful votes
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Loving the tailored option
January 31, 2022

Before I ordered my dress I called eShakti to ask a few questions. The lady over the phone was so helpful. I am a bit on the short side and it was wonderful to be guided by someone who knew where I should measure to make sure I got the correct fit. When I recieved my dresses I was very pleased and the price was right! Will be ordering more things

Date of experience: January 31, 2022
Oklahoma
1 review
0 helpful votes
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I will order again!
January 30, 2022

I'm so glad I discovered eShakti! This was a great experience and I love my dresses. I think next time I'll customize even more. I trust the process now. You guys really are professionals delivering quality items!

Date of experience: January 30, 2022
Nevada
1 review
0 helpful votes
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Great quality, well made
January 30, 2022

I love that I can order things to fit my height that are well made and good quality.

Date of experience: January 30, 2022
Georgia
1 review
0 helpful votes
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This dress fits well and exceeded my expectations. I love seeing the names of those who participated in the making and shipping of the dress.

Date of experience: January 30, 2022
Georgia
1 review
0 helpful votes
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? Customizing Fee
March 1, 2022

If you have all my measurements, then why is it too long, too big and too low-cut? I am tired of paying for customizing fees and receiving things that don't fit.

Eshakti attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 30, 2022
Kentucky
1 review
0 helpful votes
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First Time, But Not My Last
January 30, 2022

My experience with eShakti has been terrific! I ordered three dresses for my first time shopping with them. The dresses were made exactly to my specifications. One dress was/is perfect! I love everything about it and am keeping it. One dress was too busy (too many pleats!) and I did not like the fabric. I have returned it, which was hassle-free. One dress was great, except the sleeves were a little too short and tight. That dress is being re-made and will hopefully be perfect. The customer service has been excellent. I'm very pleased so far!

Date of experience: January 30, 2022
Canada
1 review
0 helpful votes
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Quality clothes made just for me
January 30, 2022

I was surprised at the quality of the fabric and amazed at the fit. My shipment arrived faster than expected.
So glad a friend recommended them.

Date of experience: January 30, 2022
Canada
1 review
1 helpful vote
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Disappointing
March 1, 2022

I thought, because I was "customizing" everything that it would fit perfectly. It didn't. Very disappointed overall

Eshakti attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 30, 2022
Oklahoma
1 review
0 helpful votes
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Easy to shop and great packaging!
January 30, 2022

The shopping experience was easy and fun. When my package arrived (on time) it was wrapped with care and included a little card with each name of the person who worked on my skirt. That level of detail is why I love eshakti.

Date of experience: January 30, 2022
Mexico
1 review
0 helpful votes
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EShakti is wonderful!
January 30, 2022

I have a long torso and love how my dresses look when they're made for me! The waist hits in the right spot and makes it so much for flattering than what I can get from a typical store.

Date of experience: January 30, 2022