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eShakti.com is the #1 women's custom clothing company in the US with presence in Canada, Australia, and other countries as well. We are the only clothing brand to offer the widest range of personalized dresses, tops, and bottoms so you get YOUR size and YOUR style, every time. You can either choose from our standard sizes (0-36W) or opt to get your outfits made to your exact measurements, while also being able to customize your preferred neckline, sleeve, and hem length for any outfit you choose. Every day we launch up to 30 new styles and all our outfits are fully customizable for size and style. We also offer a unique Fit Guarantee Program to new customers where if the fit does not meet their expectations, we remake the garment for free based on their feedback.
Our customers say they look their best and feel confident and comfortable in our clothes. They love flaunting their personalized, made-to-order outfits that sets them apart from the rest and gets them the compliments they d...
eShakti has experienced a significant decline in customer satisfaction, transitioning from a previously well-regarded retailer known for quality custom clothing to one facing widespread complaints about unfulfilled orders and poor customer service. Customers frequently report long delays in shipping, lack of communication, and difficulties obtaining refunds for canceled items. While many long-time patrons express nostalgia for the company's earlier reliability and product quality, current sentiments indicate a growing frustration with the company's operational issues and perceived lack of accountability. Overall, the feedback suggests a critical need for eShakti to improve its customer service and fulfill its commitments to regain consumer trust.
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Site is easy to navigate. Clothes are easy to customize. Many great options!
Overall, very satisfied. The shirts seem to be made more true to size than the pants.
It's very time consuming to calculate all the discounts. I wish the cost were more transparent.
It's too time consuming to calculate all the discounts
I really did not expect to receive my order so quickly!
Easy to navigate website and foolproof ordering instructions.
Being short and stout, I often find it hard to find dresses in my size. I love that I can pick a very stylish dress and it will fit perfectly. I have about 20 different dresses and I always receive compliments when I wear one.
I love eshakti and am never disappointed! They always have something that works for the occasion and always fits perfectly
It felt like I had my own personal tailor. The dress was beautiful and the price even better! I'll be shopping more!
I'm overall satisfied with the products and services.
I was recently looking to purchase a new dress. After looking everywhere and not finding exactly what I wanted for a price I can afford, I remembered Eshakti. I purchased two dresses. Both fit perfectly and were exactly what I was looking for in a very affordable price range. Shipping is much faster than it was in the past. I love both dresses and have gotten many compliments. I also love that I am wearing something that no one else I know has.
The dress came out perfect, but unfortunately, the "cape" was more just open sleeves that do not connect in the back. Fortunately, I've already considered fixing this myself with a beautiful lace to close the gap and make it all one solid piece.
My items arrived on time, they were just as pictured on the site. The fit is perfect based on my measurements. And the quality of the construction is great. I will definitely be ordering again!
I like the quality of the material and the knitting and finishing is perfect
Excellent so far. This was my first purchase from your website.
This was my first order with eShakti, and it was a wonderful experience! My dresses arrived on time and they were well made it surprising beautiful little details. I've never had clothes this nicely tailored, and it makes all the difference in the world. I will definitely be a repeat customer!
I've yet to be disappointed by E-shakti! The clothes fit perfectly and I'm looking forward to wearing them.
I was a bit caution about ordering a dress fue to recent weight loss. But I took the plunge for an upcoming bridal shower and the dress and the fit is amazing. I will be buying more clothing from this company.
Loved the fitting and the design. Keep it up! The product was delivered very well in time as well.
Great dresses and pricing! Always about to find something reflective of my personality.
Variety of customization options is great and appreciated.
I've enjoyed my order of dresses so far. The process was easy and the customization was wonderful. Choosing the length and neckline I prefer was a wonderful touch I now wish all stores offered.
Answer: Delight, Please order based on the eShakti sizing/measurement information. The measurements are in inches, and are body measurements. Do not go by other brand size charts. Thank you.
Answer: Sorry, Debapriya, we have stopped our India operations and there are no plans to resume the services any time soon. We will let you know if we do resume our operations in the future!
Answer: I have been ordering the standard sizes and they are true to the measurements posted. No matter what you put in your height, so the length is always spot on.
Answer: Purchase a dress that is made with the knit fabric. It is flexible and much more loose feeling than the other fabrics. If you do decide to add inches to the measurement, I recommend only adding 1-2 inches AND only add those inches where you like it loser. For example, measure your arms true to size unless you like it a bit lose. Measure your waist true to size unless that is where you like it a bit lose. But honestly, I think you will find the knit dresses to be the best if you dislike tight fitting clothing! I also am not a fan and those are the dresses I wear most often! I have bought other styles, so I have other fabrics to compare it to.
Answer: I have been ordering from eShakti for over 12 months ( something like 25 dresses). I have never had a problem. Customer Service has always been great. Quick to respond and very accomodating. Even adding a deisgn I requested to Fabric Customisation. Winning! I have only had to return 1 dress and it was easy and I got a full refund. I am in Sydney, Australia and my orders always arive in 10-14 days without fail. You can track the progress of your order online.
Answer: From my experience, In most cases the products are made in the featured color and fabric. There are some items that are offered in different colors on the site. As for the daughter, I suggest using the measurement chart and submitting it to see if it can be accomplished.
Answer: You can refer to our Brand Size chart here - http://www.eshakti.com/SizeChart.aspx Do note that we offer standard sizes from 0-36W or you can get it made as per your exact size measurements (Custom sizing). Bust). We request you to choose your size & height combination carefully from our size chart to get a perfect fit.
Answer: Yes, it will be delivered within 4 weeks. In fact, delivery timelines are 17 days, but it makes sense given unexpected customs delays we are seeing, to plan for an additional week or two.
Answer: Yolanda, we are working furiously to clear our backlogs. We are still delayed 5-6 days now. Hope this helps you.
Answer: Miranda, we are working furiously to clear our backlogs. We are still delayed 5-6 days now. Hope this helps you.