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EshaktiReviews 4,830

eshakti.com
chic, casual womenAge 26-45
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From the business

eShakti.com is the #1 women's custom clothing company in the US with presence in Canada, Australia, and other countries as well. We are the only clothing brand to offer the widest range of personalized dresses, tops, and bottoms so you get YOUR size and YOUR style, every time. You can either choose from our standard sizes (0-36W) or opt to get your outfits made to your exact measurements, while also being able to customize your preferred neckline, sleeve, and hem length for any outfit you choose. Every day we launch up to 30 new styles and all our outfits are fully customizable for size and style. We also offer a unique Fit Guarantee Program to new customers where if the fit does not meet their expectations, we remake the garment for free based on their feedback.

Our customers say they look their best and feel confident and comfortable in our clothes. They love flaunting their personalized, made-to-order outfits that sets them apart from the rest and gets them the compliments they d...


eshakti.com
+1 855-374-2584
USA
Founded in 2001
Clothing item from EshaktiFashion apparel by EshaktiMerchandise from Eshakti clothing lineEshakti fashion product

Business Highlights

General

Year Founded: 2001
Target Gender: women
Target Age Group: 26-45

Shipping

Shipping Cost: $12.95
Free Shipping: no
Shipped From: USA

Returns

Return Policy: not free
Return Instructions: items being returned must be unworn, unwashed, and unaltered with all tags intact
Return Cost: $4 per item

Sustainability

Recycling Program: no

Product

Style: chic, casual
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, 1X, 2X, 3X, 4X, 5X, 6X)

Customer Service

Support Channels: phone, email
Support Phone: +1 855-374-2584
Support Email: customerchampion@eshakti.com

Payment Options

Payment Methods: card payments, PayPal

How would you rate Eshakti?
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Eshakti Reviews Summary

eShakti has experienced a significant decline in customer satisfaction, transitioning from a previously well-regarded retailer known for quality custom clothing to one facing widespread complaints about unfulfilled orders and poor customer service. Customers frequently report long delays in shipping, lack of communication, and difficulties obtaining refunds for canceled items. While many long-time patrons express nostalgia for the company's earlier reliability and product quality, current sentiments indicate a growing frustration with the company's operational issues and perceived lack of accountability. Overall, the feedback suggests a critical need for eShakti to improve its customer service and fulfill its commitments to regain consumer trust.

This summary is generated by AI, based on text from customer reviews

service
885
value
2,368
shipping
2,393
returns
205
quality
3,692
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Instant Feedback

21,838 reviews

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Australia
1 review
0 helpful votes
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Huge variety of online clothing options
February 21, 2022

Awesome range of clothing items with great sizing, hidden pockets for dresses, and easy delivery

Date of experience: February 21, 2022
California
1 review
0 helpful votes
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Best quality
February 20, 2022

I love this dress. It was customized and was perfect

Date of experience: February 20, 2022
Tennessee
1 review
0 helpful votes
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Perfect in every way!
February 20, 2022

I loved being able to customize and the price was reasonable.

Date of experience: February 20, 2022
Alabama
1 review
0 helpful votes
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Beautiful dress
February 20, 2022

Love the dress, quality product and beautiful fabric

Date of experience: February 20, 2022
Georgia
1 review
0 helpful votes
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Lovely.
February 20, 2022

Amazing fashion. Perfect fit. I've ordered from other websites where the fabrics and construction were very disappointing. Not so here. You truly get what you paid for with eshakti.

Date of experience: February 20, 2022
Kansas
2 reviews
6 helpful votes
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Love, love, love eShakti!
February 20, 2022

I've been very happy with my orders eShakti. Everything fits right out of the box and I don't have to spend the time or money for alterations.

Date of experience: February 20, 2022
Canada
1 review
0 helpful votes
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Very happy
February 20, 2022

Love my new tops. Exactly what I was hoping they would be.

Date of experience: February 20, 2022
Canada
1 review
0 helpful votes
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Lovely quality clothing
February 20, 2022

Simple custom ordering process, quick shipping and a great piece of clothing

Date of experience: February 20, 2022
Australia
1 review
0 helpful votes
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...
February 20, 2022

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Date of experience: February 20, 2022
Pennsylvania
2 reviews
0 helpful votes
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Need one in every color!
February 19, 2022

Love this have it in Navy, many compliments! I need one in every color and pattern and all seasons! So many people asked where I got this from! Perfect!

Date of experience: February 19, 2022
Washington
1 review
0 helpful votes
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Great products! Thank you!
February 19, 2022
Updated review

Lots of cool choices and features, but the filters aren't that good for narrowing things down since it only offers color and fabric and doesn't seem to work well

Date of experience: February 19, 2022

Lots of cool choices and features, but the filters...
January 27, 2022
Previous review

Lots of cool choices and features, but the filters aren't that good for narrowing things down since it only offers color and fabric

Date of experience: January 27, 2022
Texas
1 review
0 helpful votes
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I am returning them
February 18, 2022

The dresses don't look like the pic and they are huge

Date of experience: February 18, 2022
Australia
2 reviews
0 helpful votes
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Stunning dress!
February 18, 2022

Easy to navigate site, with great options and delivery was quick. Love my dress and received compliments all day.

Date of experience: February 18, 2022
California
1 review
0 helpful votes
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Custom pattern with different material
February 18, 2022

Very good. Only the flutter sleeve material is not what I thought it would be

Date of experience: February 18, 2022
Florida
1 review
0 helpful votes
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Good
February 18, 2022

Love the quality dresses eShakti always delivers. Always get lots of compliments

Date of experience: February 18, 2022
New York
1 review
0 helpful votes
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Great experience, will try again
February 18, 2022

Easy to use website, so many options. Ended up slightly bigger so will take another try to measure accurately but really lovely.

Date of experience: February 18, 2022
Canada
1 review
0 helpful votes
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Good concept
February 17, 2022

I really liked shopping with eshakti and being able to choose products that would actually fit. I tried it out my first time, worried I might not like it... But honestly I think I will continue to use this service. Everything fits well and makes me feel good. Thanks!

Date of experience: February 17, 2022
North Carolina
1 review
0 helpful votes
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Fantastic company
February 17, 2022

Buying this ball gown wasn't easy… because you have so many choices! A fabulous product and wonderful customer service made it easy once you found the silhouette and then found the fabric you wanted. I'm not sure how, but maybe redesigning the website (no small task, i know… but just in case you were thinking in that direction…) so that it would be easier to pick a fabric for the silhouette you liked? THAT being said, everything else WAS wonderful and easy. Great and quick customer service made me call all my friends to recommend. Thank you.

Date of experience: February 17, 2022
Canada
1 review
0 helpful votes
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Overall pleased!
February 16, 2022

Cute. Didn't realize the plants were pleated (not obvious in pictures and I don't recall reading it in the description). Fabric could be nicer quality, but overall pleased.

Date of experience: February 16, 2022
New Mexico
1 review
0 helpful votes
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Some problems with site, but great products!
February 15, 2022
Updated review

Mobile website is a bit difficult to use, had to switch to app/desktop because of continued problems trying to add things to cart. On desktop items disappeared out of cart and would not appear on search. Otherwise the products are excellent and the customer service excellent as well.

Date of experience: February 15, 2022

Mobile website is difficult to use, had to switch to...
February 20, 2022
Previous review

Mobile website is difficult to use, had to switch to app/desktop because of continued problems trying to add things to cart. On desktop items disappeared out of cart and would not appear on search

Date of experience: January 21, 2022