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EshaktiReviews 4,830

eshakti.com
chic, casual womenAge 26-45
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From the business

eShakti.com is the #1 women's custom clothing company in the US with presence in Canada, Australia, and other countries as well. We are the only clothing brand to offer the widest range of personalized dresses, tops, and bottoms so you get YOUR size and YOUR style, every time. You can either choose from our standard sizes (0-36W) or opt to get your outfits made to your exact measurements, while also being able to customize your preferred neckline, sleeve, and hem length for any outfit you choose. Every day we launch up to 30 new styles and all our outfits are fully customizable for size and style. We also offer a unique Fit Guarantee Program to new customers where if the fit does not meet their expectations, we remake the garment for free based on their feedback.

Our customers say they look their best and feel confident and comfortable in our clothes. They love flaunting their personalized, made-to-order outfits that sets them apart from the rest and gets them the compliments they d...


eshakti.com
+1 855-374-2584
USA
Founded in 2001
Clothing item from EshaktiFashion apparel by EshaktiMerchandise from Eshakti clothing lineEshakti fashion product

Business Highlights

General

Year Founded: 2001
Target Gender: women
Target Age Group: 26-45

Shipping

Shipping Cost: $12.95
Free Shipping: no
Shipped From: USA

Returns

Return Policy: not free
Return Instructions: items being returned must be unworn, unwashed, and unaltered with all tags intact
Return Cost: $4 per item

Sustainability

Recycling Program: no

Product

Style: chic, casual
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, 1X, 2X, 3X, 4X, 5X, 6X)

Customer Service

Support Channels: phone, email
Support Phone: +1 855-374-2584
Support Email: customerchampion@eshakti.com

Payment Options

Payment Methods: card payments, PayPal

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Eshakti Reviews Summary

eShakti has experienced a significant decline in customer satisfaction, transitioning from a previously well-regarded retailer known for quality custom clothing to one facing widespread complaints about unfulfilled orders and poor customer service. Customers frequently report long delays in shipping, lack of communication, and difficulties obtaining refunds for canceled items. While many long-time patrons express nostalgia for the company's earlier reliability and product quality, current sentiments indicate a growing frustration with the company's operational issues and perceived lack of accountability. Overall, the feedback suggests a critical need for eShakti to improve its customer service and fulfill its commitments to regain consumer trust.

This summary is generated by AI, based on text from customer reviews

service
885
value
2,368
shipping
2,393
returns
205
quality
3,692
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Instant Feedback

21,838 reviews

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Illinois
1 review
0 helpful votes
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Great value
March 30, 2022

The website was slow to load photos of items, and had hiccups that would make me start from the beginning again. It was so frustrating to use that I saw less than half of the dress offerings. However, I did find a dress I liked and ordered it. The dress looks like the website photo and arrived within the promised two weeks. Well-made, lined, finished well. I needed a larger size than I ordinarily wear, so go by their size guide, not what you usually buy. I would have expected to pay more for a dress of this quality. Very pleased with the dress, if not the performance of the website.

Date of experience: February 28, 2022
Arizona
1 review
0 helpful votes
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Great quality
February 28, 2022

Perfect fit, looks great- will get lots of wear out of this

Date of experience: February 28, 2022
Canada
1 review
0 helpful votes
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Beautiful specially for curvy gals
February 28, 2022

Very good
Fast shipping
Nicely packed.
I love the dress. Swing has been done perfectly

Date of experience: February 28, 2022
Illinois
1 review
0 helpful votes
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Jersey Dress
February 27, 2022

Great experience shopping, with the service during the process of my dress and delivery…

Date of experience: February 27, 2022
North Carolina
1 review
0 helpful votes
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I have always been satisfied with eShakti. The one time I was not they worked diligently to fix the order and they sent me a new one with the alterations. They have an amazing variety, great quality and excellent service. Just take your time to read all descriptions and customize the items. If you know your body it is a delight to buy from this store. You can get custom fit and design features like the neck line, sleeves type and length. I always get great complements from all my eShakti pieces.

Date of experience: February 27, 2022
Georgia
1 review
0 helpful votes
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Ordering from eShakti Is Amazingly Easy
February 27, 2022

Ordering this top was so easy! I was amazed at the detailed questions regarding my tailoring needs.

Date of experience: February 27, 2022
Canada
1 review
0 helpful votes
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Very nice
February 26, 2022

Very good was custom sized and came out perfect. Delivery was fast too

Date of experience: February 26, 2022
Oregon
1 review
0 helpful votes
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Easy shipping and delivered on time
February 26, 2022

Website is easy to shop, but it would be nice to see the clothes modeled on more than one size person.

Date of experience: February 26, 2022
Canada
1 review
0 helpful votes
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Looking for mother of the bride and another wedding dresses. Your selection was the best!

Date of experience: February 26, 2022
Iowa
1 review
0 helpful votes
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Great company
February 25, 2022

This company stands behind its products! I customized a dress and when it came it was not right. I had a new dress perfectly made for me within a week!

Date of experience: February 25, 2022
Texas
1 review
0 helpful votes
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Awesome clothes, love love, love. Love love love it!

Date of experience: February 25, 2022
Oklahoma
1 review
0 helpful votes
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Slow in shipping
February 25, 2022

Loved the material, but the picture of the dress made the pink look like a hot pink and not a rose pink. Loved the high neck and sleeve length. I thought it took longer than expected to receive the dress, especially since i need to do some alteration on the length of the hem.

Date of experience: February 25, 2022
Gabon
2 reviews
0 helpful votes
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Very Satisfied
February 25, 2022

I keep coming back because I love that I can make the dress suit me and never be disappointed. It is extremely hard to find dresses out there with sleeves and length. You make it easy and the bonus of pockets is amazing. Delivery is fast and packaging always intact.

Date of experience: February 25, 2022
New Jersey
1 review
0 helpful votes
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Luv my dress
February 25, 2022

Better than it looked! Enjoyed having options! TY.:-)

Date of experience: February 25, 2022
Australia
1 review
0 helpful votes
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Wonderfully Made
February 25, 2022

This is the 7th dress I have bought with eShakti. The picture of the dress changes when you alter the neck line, sleeve, or length so I could easily visualise what the dress would look like. My previous measurements were still stored on my account profile so I easily rechecked them to make sure I was the same size. Nothing can go wrong with eShakti.

Date of experience: February 25, 2022
Georgia
1 review
0 helpful votes
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Better by far than I expected!
February 24, 2022

So far so good- we will see how the dress turns out!- ETA: it was gorgeous. Heavyweight, quality fabric, excellent stitching job (Better than I can do, and I've been sewing for 40+ years!)- fits like a dream.

Date of experience: February 24, 2022
Colorado
1 review
0 helpful votes
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Best dress ever
February 24, 2022

My daughter has ordered a dress with the $50.00 off from me/you. Both are for my sons wedding and I hope she is as pleased as I am

Date of experience: February 24, 2022
Australia
1 review
0 helpful votes
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Satisfaction +++++
February 24, 2022

Such a great website, easy to navigate and the ability to choose design options is awesome.

Date of experience: February 24, 2022
New York
1 review
0 helpful votes
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New favorite dress
February 24, 2022

Every time I buy a dress from eshakti it's my new favorite! Love the fit, love the fabric, love the pockets. So good! And it came really fast in great packaging.

Date of experience: February 24, 2022
Canada
1 review
0 helpful votes
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Second order was poor
March 26, 2022
Updated review

I love the first tops I ordered from eShati -- beautiful fabric, great fit, great workmanship. The second order? One top is okay; the other is a terrible colour and a very poor fit.

Date of experience: February 24, 2022

Love the styles and customization options
February 2, 2022
Previous review

Love the styles and customization options

Date of experience: February 2, 2022