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EshaktiReviews 4,830

eshakti.com
chic, casual womenAge 26-45
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From the business

eShakti.com is the #1 women's custom clothing company in the US with presence in Canada, Australia, and other countries as well. We are the only clothing brand to offer the widest range of personalized dresses, tops, and bottoms so you get YOUR size and YOUR style, every time. You can either choose from our standard sizes (0-36W) or opt to get your outfits made to your exact measurements, while also being able to customize your preferred neckline, sleeve, and hem length for any outfit you choose. Every day we launch up to 30 new styles and all our outfits are fully customizable for size and style. We also offer a unique Fit Guarantee Program to new customers where if the fit does not meet their expectations, we remake the garment for free based on their feedback.

Our customers say they look their best and feel confident and comfortable in our clothes. They love flaunting their personalized, made-to-order outfits that sets them apart from the rest and gets them the compliments they d...


eshakti.com
+1 855-374-2584
USA
Founded in 2001
Clothing item from EshaktiFashion apparel by EshaktiMerchandise from Eshakti clothing lineEshakti fashion product

Business Highlights

General

Year Founded: 2001
Target Gender: women
Target Age Group: 26-45

Shipping

Shipping Cost: $12.95
Free Shipping: no
Shipped From: USA

Returns

Return Policy: not free
Return Instructions: items being returned must be unworn, unwashed, and unaltered with all tags intact
Return Cost: $4 per item

Sustainability

Recycling Program: no

Product

Style: chic, casual
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, 1X, 2X, 3X, 4X, 5X, 6X)

Customer Service

Support Channels: phone, email
Support Phone: +1 855-374-2584
Support Email: customerchampion@eshakti.com

Payment Options

Payment Methods: card payments, PayPal

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Eshakti Reviews Summary

eShakti has experienced a significant decline in customer satisfaction, transitioning from a previously well-regarded retailer known for quality custom clothing to one facing widespread complaints about unfulfilled orders and poor customer service. Customers frequently report long delays in shipping, lack of communication, and difficulties obtaining refunds for canceled items. While many long-time patrons express nostalgia for the company's earlier reliability and product quality, current sentiments indicate a growing frustration with the company's operational issues and perceived lack of accountability. Overall, the feedback suggests a critical need for eShakti to improve its customer service and fulfill its commitments to regain consumer trust.

This summary is generated by AI, based on text from customer reviews

service
885
value
2,368
shipping
2,393
returns
205
quality
3,692
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21,838 reviews

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Maryland
1 review
0 helpful votes
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I've been an eshakti customer for several years and I truly appreciate the consistency with high quality pieces, customization, and inclusive sizing. Don't ever change please!

Date of experience: March 5, 2022
Australia
1 review
0 helpful votes
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Its ok
April 4, 2022

The order arrived quickly and fits me well, however is floorlength when I ordered the length in the picture- above the ankle/ mid calf length. It is a lot heavier than I was expecting, will be good in winter but it's currently too hot to wear it where I am from. I do like the dress but don't think it is worth the price I paid, over $100 australian dollars.

Date of experience: March 5, 2022
Canada
1 review
0 helpful votes
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Finally, some options
March 5, 2022

As someone who has great difficulty finding clothes that fit, this site and it's options have been a god send.

Date of experience: March 5, 2022
Arizona
1 review
0 helpful votes
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I was in dire need of some more formal items to add to my wardrobe and short on time. These items were delivered faster than expected and the quality and fit are amazing. My even is this weekend and I will go feeling confident and proud of my purchase.

Date of experience: March 5, 2022
Illinois
1 review
0 helpful votes
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Excellent, came quicker than I expected. I was a little unhappy that I gave my email to get a discount, but didn't receive the discount code, but the price was already very good.

Date of experience: March 5, 2022

They said if I made an account I would get a discount...
March 13, 2022
Previous review

They said if I made an account I would get a discount on my fit purchase and I didn't receive any discount code for my first purchase. Other than that the experience was good, but they didn't follow through on the discount. Hopefully the jumpsuit I ordered will come in a reasonable amount of time and fit well.

Date of experience: February 11, 2022
GB
1 review
0 helpful votes
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Fabulous quality
March 5, 2022

I'm sorry I've left it so long before ordering from this company. I've loitered for over two years and finally took the plunge. I'm def going to be ordering lots from now on. My item is beautiful.

Date of experience: March 5, 2022
Nevada
1 review
0 helpful votes
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Too wide
March 5, 2022

The smock portion jam has way too much fabric that is stiff. I have taken it in on the side and it works fine that way and still looks like a smock but not so full.

Date of experience: March 5, 2022
Arizona
1 review
0 helpful votes
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Excellent purchase
March 5, 2022

Liked all the custom measurements.
Dress fit perfectly. Will definitely recommend to others

Date of experience: March 5, 2022
Oregon
1 review
0 helpful votes
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So far so good
March 5, 2022

Quality looks very good for the $. I have one return in the mail and one remake on the way. So depending on how that goes, I will definitely be a returning customer. Communication is very good so far.

Date of experience: March 5, 2022
India
1 review
0 helpful votes
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Rectified
April 4, 2022

Eventhough i was initially disappointed with the wrong product delivered, later really appreciate the revert and delivering the product.

Date of experience: March 5, 2022
Indiana
1 review
0 helpful votes
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Excellent company
March 5, 2022

A friend recommended eshakti when I was talking about needing to take every dress I purchase to get alterations because it's hard to find clothes that fit my body shape and size. So I gave it a try. It guide to measuring was easy to understand and entering my measurements into the website was easy. I also chose to change the hem length, sleeve length and the neckline. The final product fit perfectly.

Date of experience: March 5, 2022
North Carolina
1 review
0 helpful votes
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Wonderful company!
March 5, 2022

Love that you can customize each item. Ships quickly. They also check in with you after you receive your order to make sure you are happy with your purchase

Date of experience: March 5, 2022
Florida
1 review
0 helpful votes
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Great quality and value
March 5, 2022

Lots of options. There is something for everyone. I love that I can change things to suit my style. I will definitely be making additional purchases.

Date of experience: March 5, 2022
Michigan
2 reviews
0 helpful votes
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Great top
March 5, 2022

Love your ways to customize everything makes for lots of options

Date of experience: March 5, 2022
Australia
1 review
1 helpful vote
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Great clothing site.
March 4, 2022

I've made 3 orders now and have been very happy. I also sew some my own clothes so am fussy about the fit, but it's been really good. It's so nice to put on a dress the first time and it actually fits in the top AND the bottom! You do need to take all of the (20+) measurements carefully, and while wearing the under-garments you would normally wear with the outfit. I've also been impressed by the sewing as they put in all the little details like bra-strap holders, and matching trim thread.

Date of experience: March 4, 2022
Illinois
1 review
0 helpful votes
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Pat
March 4, 2022

I found the website very easy to navigate yes very much.

Date of experience: March 4, 2022
Washington
1 review
0 helpful votes
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Wonderful
March 3, 2022

I have ordered several dresses through Eshakti and each has been great. I love that there are pockets in all the dresses!

Date of experience: March 3, 2022
Illinois
1 review
0 helpful votes
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Options!
March 3, 2022

Great experience. Love having options on design- sleeves, length.

Date of experience: March 3, 2022
Pennsylvania
1 review
0 helpful votes
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Great service for remake!
March 3, 2022

I was struggling to find a jumpsuit that would fit my 4'11" frame when I remembered that eshakti does customized work! The first one I received was a little long but eshakti remade it for free as advertised and I received the new one - which fit perfectly - a week later.

Date of experience: March 3, 2022
Missouri
1 review
0 helpful votes
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A LOT of Fabric, roomy dress.
March 3, 2022

The pattern is very beautiful. Pictures do not do it justice! It looks better in person. This dress is not designed to be fitted and has a lot of room. I usually wear fitted dresses so this was a little strange to me.

Date of experience: March 3, 2022