On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
eShakti.com is the #1 women's custom clothing company in the US with presence in Canada, Australia, and other countries as well. We are the only clothing brand to offer the widest range of personalized dresses, tops, and bottoms so you get YOUR size and YOUR style, every time. You can either choose from our standard sizes (0-36W) or opt to get your outfits made to your exact measurements, while also being able to customize your preferred neckline, sleeve, and hem length for any outfit you choose. Every day we launch up to 30 new styles and all our outfits are fully customizable for size and style. We also offer a unique Fit Guarantee Program to new customers where if the fit does not meet their expectations, we remake the garment for free based on their feedback.
Our customers say they look their best and feel confident and comfortable in our clothes. They love flaunting their personalized, made-to-order outfits that sets them apart from the rest and gets them the compliments they d...
eShakti has experienced a significant decline in customer satisfaction, transitioning from a previously well-regarded retailer known for quality custom clothing to one facing widespread complaints about unfulfilled orders and poor customer service. Customers frequently report long delays in shipping, lack of communication, and difficulties obtaining refunds for canceled items. While many long-time patrons express nostalgia for the company's earlier reliability and product quality, current sentiments indicate a growing frustration with the company's operational issues and perceived lack of accountability. Overall, the feedback suggests a critical need for eShakti to improve its customer service and fulfill its commitments to regain consumer trust.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
It was a good looking dress I ordered for my daughter. For her well. Thank you.
Easy, clear measuring instructions. I hope it fits. Incredibly comfortable, fits amazingly well. I was afraid it wouldn't because of how large I needed it to be. But I am so happy with it. Great craftsmanship and amazing material.
I am very dissatisfied with the purchase. There was a streak of blue ink near one of the buttons and I do not like the fit. I unable to reach anyone via phone, no matter what time of day I call c/s is closed. The return process is complex and I have not been able to complete the return transaction. The only thing that was easy about my experience was choosing my preferences and paying for the invoice.
EShakti provides a painless custom clothing experience. Having an array of choices is essential for a modest dresser. I can lengthen a hem or shorten a sleeve with a click. It is exactly the way I've always wanted to shop.
Customizing dresses is a good touch! Turned out great. Will order again. Price point is a bit high... but its fine if you see the quality and made to fit features.
This sort of site where you can customize a dress is just what I have been looking for. Love love love. Will be back
Dress arrived very early, unfortunately I purchased a standard size dress which did not fit at all being overweight and chest heavy. Customer service was great, I measured myself provided them with my measurements and had a new dress that fit beautifully in 2 weeks.
This shirt is well made, excellent fit, fantastic customer service, great value for the money, will definitely purchase again and share the company with family and friends.
Navigating the website is so easy and I love that all of the items are fully customizable for size and fit. I'm currently pregnant and was about to provide custom measurements to account for the bump!
Fabric is soft and the clothes that I ordered arrived sooner than expected!
Good experience. Beautifully customized dress. Loved it
Love you guys! The quality and craftsmanship is simply impressive!
LOVE ALL THE CLOTHES I GET HERE! I have quit buying clothes anywhere else. Every piece I get from here fits like a glove and is so well made. The customer service is amazing! You will get so many compliments it's crazy!
Easy and love that it's customized
Really excited to see the final product
Dress arrived very fast and it fit perfect. I am so impressed. Will be ordering again.
Quick, easy, and the size range is fantastic! I always ship here for work clothes.
I never had to reach out - everything was great from the start!
It was Nice and easy. I did have to have it altered because I measured incorrectly. I got so many compliments. I will be buying again from this site.
It's good concept, reasonably priced but not easy for a first time buyer
Answer: Delight, Please order based on the eShakti sizing/measurement information. The measurements are in inches, and are body measurements. Do not go by other brand size charts. Thank you.
Answer: Sorry, Debapriya, we have stopped our India operations and there are no plans to resume the services any time soon. We will let you know if we do resume our operations in the future!
Answer: I have been ordering the standard sizes and they are true to the measurements posted. No matter what you put in your height, so the length is always spot on.
Answer: Purchase a dress that is made with the knit fabric. It is flexible and much more loose feeling than the other fabrics. If you do decide to add inches to the measurement, I recommend only adding 1-2 inches AND only add those inches where you like it loser. For example, measure your arms true to size unless you like it a bit lose. Measure your waist true to size unless that is where you like it a bit lose. But honestly, I think you will find the knit dresses to be the best if you dislike tight fitting clothing! I also am not a fan and those are the dresses I wear most often! I have bought other styles, so I have other fabrics to compare it to.
Answer: I have been ordering from eShakti for over 12 months ( something like 25 dresses). I have never had a problem. Customer Service has always been great. Quick to respond and very accomodating. Even adding a deisgn I requested to Fabric Customisation. Winning! I have only had to return 1 dress and it was easy and I got a full refund. I am in Sydney, Australia and my orders always arive in 10-14 days without fail. You can track the progress of your order online.
Answer: From my experience, In most cases the products are made in the featured color and fabric. There are some items that are offered in different colors on the site. As for the daughter, I suggest using the measurement chart and submitting it to see if it can be accomplished.
Answer: You can refer to our Brand Size chart here - http://www.eshakti.com/SizeChart.aspx Do note that we offer standard sizes from 0-36W or you can get it made as per your exact size measurements (Custom sizing). Bust). We request you to choose your size & height combination carefully from our size chart to get a perfect fit.
Answer: Yes, it will be delivered within 4 weeks. In fact, delivery timelines are 17 days, but it makes sense given unexpected customs delays we are seeing, to plan for an additional week or two.
Answer: Yolanda, we are working furiously to clear our backlogs. We are still delayed 5-6 days now. Hope this helps you.
Answer: Miranda, we are working furiously to clear our backlogs. We are still delayed 5-6 days now. Hope this helps you.