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EshaktiReviews 4,830

eshakti.com
chic, casual womenAge 26-45
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From the business

eShakti.com is the #1 women's custom clothing company in the US with presence in Canada, Australia, and other countries as well. We are the only clothing brand to offer the widest range of personalized dresses, tops, and bottoms so you get YOUR size and YOUR style, every time. You can either choose from our standard sizes (0-36W) or opt to get your outfits made to your exact measurements, while also being able to customize your preferred neckline, sleeve, and hem length for any outfit you choose. Every day we launch up to 30 new styles and all our outfits are fully customizable for size and style. We also offer a unique Fit Guarantee Program to new customers where if the fit does not meet their expectations, we remake the garment for free based on their feedback.

Our customers say they look their best and feel confident and comfortable in our clothes. They love flaunting their personalized, made-to-order outfits that sets them apart from the rest and gets them the compliments they deserve. They feel heard, understood, and appreciated, as with us, it’s like having their very own personal stylist.

Go on and give us a try to experience a better way to buy clothes – clothes that let your style and personality shine through.


eshakti.com
+1 855-374-2584
USA
Founded in 2001
Clothing item from EshaktiFashion apparel by EshaktiMerchandise from Eshakti clothing lineEshakti fashion product

Business Highlights

General

Year Founded: 2001
Target Gender: women
Target Age Group: 26-45

Shipping

Shipping Cost: $12.95
Free Shipping: no
Shipped From: USA

Returns

Return Policy: not free
Return Instructions: items being returned must be unworn, unwashed, and unaltered with all tags intact
Return Cost: $4 per item

Sustainability

Recycling Program: no

Product

Style: chic, casual
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, 1X, 2X, 3X, 4X, 5X, 6X)

Customer Service

Support Channels: phone, email
Support Phone: +1 855-374-2584
Support Email: customerchampion@eshakti.com

Payment Options

Payment Methods: card payments, PayPal

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Eshakti Reviews Summary

eShakti has experienced a significant decline in customer satisfaction, transitioning from a previously well-regarded retailer known for quality custom clothing to one facing widespread complaints about unfulfilled orders and poor customer service. Customers frequently report long delays in shipping, lack of communication, and difficulties obtaining refunds for canceled items. While many long-time patrons express nostalgia for the company's earlier reliability and product quality, current sentiments indicate a growing frustration with the company's operational issues and perceived lack of accountability. Overall, the feedback suggests a critical need for eShakti to improve its customer service and fulfill its commitments to regain consumer trust.

This summary is generated by AI, based on text from customer reviews

service
885
value
2,368
shipping
2,393
returns
205
quality
3,692
This company does not typically respond to reviews

Instant Feedback

21,838 reviews
Maryland
1 review
1 helpful vote
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Color not what I expected
September 10, 2023

On my computer the fabric appeared chocolate brown, but it's actually orange (not my favorite color).

Date of experience: August 11, 2023
Germany
1 review
0 helpful votes
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Love the pockets!
August 11, 2023

I've been buying from eshakti for years now and the dresses for wonderfully. The cotton cloth is usually somewhat stiff but it works with their cuts. My favorite part is that all dressed have pockets!

Date of experience: August 11, 2023
Georgia
1 review
0 helpful votes
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EShakti is an incredible experience
August 11, 2023

I don't know how they do it - the complete customization and remakes they offer to make sure you're satisfied.

Date of experience: August 11, 2023
Georgia
2 reviews
0 helpful votes
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Strangely, couldn't find the dress I ordered unless u searched by name. It should have appeared when i searched for poplin green dress but didn't

Date of experience: August 9, 2023
California
2 reviews
0 helpful votes
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Well-made, affordable clothing
August 9, 2023

I love the customization options! Be sure to order to your correct measurements because they fit the garment to those exactly.

Date of experience: August 9, 2023
Canada
1 review
0 helpful votes
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Pretty dresses; use PayPal
August 9, 2023

I have placed 2 orders so far. The second one arrived on time. For the first one I had to reach out to customer service because the promised "deliver by" date went with no contact. EShakti customer service did not respond, but the day I opened a PayPal dispute is when my order finally moved into production and I received my order about two weeks later.

Date of experience: August 9, 2023
Pennsylvania
1 review
1 helpful vote
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I love that I can always count on eshakti to make beautiful dresses that fit well and have necklines and lengths specified to my exact needs. It's so hard to find cute dresses now, but eshakti always has great options, whether you want something classic or super quirky. This order also came much faster than I expected!

Date of experience: August 8, 2023
Arizona
1 review
1 helpful vote
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Custom and affordable
August 8, 2023

I have a hard body to fit, so having a dress made to my measurements is amazing!

Date of experience: August 8, 2023
Arizona
1 review
0 helpful votes
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Meh...
August 7, 2023

The website is not as easy to navigate as it should be and I hate the 'forever' scrolls for when you want to change fabrics when most of the fabrics are actually the same ones just on a different dress. Plus most shirts are overpriced since they usually start at $40, even for casual tops. Otherwise, I love how they fit the clothes to you and how customizable everything is!

Date of experience: August 7, 2023
Australia
1 review
0 helpful votes
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I love eShakti
August 7, 2023
Updated review

Super easy and they were happy to make slight changes that suited me perfectly

Date of experience: August 7, 2023

Love eShakti
August 5, 2023
Previous review

Will happily order more from you. Great service, prices, and clothes. Thank you

Date of experience: August 5, 2023
Florida
1 review
0 helpful votes
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Overall not pleased with 2 items in the order
August 7, 2023
Updated review

Ordering is simple but they missed the delivery deadline by 10 calendar days resulting in me having to purchase additional outfits. Then 1 of the garments was so poorly made I don't think anyone can the Jersey knit top. The belt for the blue polka dot dress didn't match the side I ordered either.

Date of experience: August 7, 2023

Ordering is simple and love that custom charges are...
June 7, 2023
Previous review

Ordering is simple and love that custom charges are waived the 1st 3 orders

Date of experience: June 7, 2023
California
1 review
0 helpful votes
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I keep returning for more
August 7, 2023

I've been very happy with everything I've ordered so far. Haven't had any issues so can't say how they are at resolving issues.

Date of experience: August 7, 2023
Texas
1 review
0 helpful votes
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Got my dress in a reasonable amount of time for a custom piece (2-3 weeks) and it was exactly as expected. Fit beautifully.

Date of experience: August 7, 2023
Mississippi
1 review
0 helpful votes
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Satisfied
August 7, 2023

Great quality and great experience. Will be ordering in the future.

Date of experience: August 7, 2023
Finland
1 review
2 helpful votes
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Good basics with some hiccups
September 6, 2023
Updated review

Measurements in full inches still feel awfully inaccurate for use European people used to centimeters. If in the middle, are we supposed to round up or down? Your guide doesn't tell this. It says not to round up or down, but if I have 35,5 and the system only accepts 35 or 36, there's not alternative to rounding!

Also, bust height and back length would be good to have.

Date of experience: August 7, 2023

Measurements in full inches feels awfully inaccurate...
July 13, 2023
Previous review

Measurements in full inches feels awfully inaccurate for use European people used to centimeters. If in the middle, are we supposed to round up or down? Your guide doesn't tell this. It says not to round up or down, but if I have 35,5 and the system only accepts 35 or 36, there's not alternative to rounding!

Also, bust point distance would be good to have.

Date of experience: July 13, 2023
Tennessee
1 review
0 helpful votes
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Shooing good, Fit meh
August 6, 2023

Easy to shop & order from the site. Shipping time is reasonable—have to allow ample time. Received item & it didn't fit …requested remake but it won't be in time for the event

Date of experience: August 6, 2023
Florida
1 review
0 helpful votes
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They fit AND have pockets!
August 6, 2023

Flattering, comfortable clothes that fit my body, and I'm addicted to the pockets

Date of experience: August 6, 2023
California
1 review
1 helpful vote
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I mostly order the standard sizes and the fit can sometimes be too tight or too loose, especially in shoulders.

Date of experience: August 6, 2023
Florida
1 review
3 helpful votes
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Customer service lacking
September 5, 2023

Placed an order in mid to late June but the promise that the items will be delivered by 11 July. I bought the items to take with me on vacation, and gave myself plenty of time to be able to send the items back if there were any fit issues however my items did not arrive on time, and there was no explanation given as to the delay. When I contacted customer service I was told that they had an issue with the fabric and that it would be an even longer wait until I got my items. When my items finally did arrive none of them fit me properly even though I had ordered the correct size.

Date of experience: August 6, 2023
Maryland
1 review
1 helpful vote
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Jumpsuits and dresses
August 6, 2023

All my purchases have been stellar, as a petite gal was lovely to get clothes that don't drag the floor.

Date of experience: August 6, 2023