eShakti.com is the #1 women's custom clothing company in the US with presence in Canada, Australia, and other countries as well. We are the only clothing brand to offer the widest range of personalized dresses, tops, and bottoms so you get YOUR size and YOUR style, every time. You can either choose from our standard sizes (0-36W) or opt to get your outfits made to your exact measurements, while also being able to customize your preferred neckline, sleeve, and hem length for any outfit you choose. Every day we launch up to 30 new styles and all our outfits are fully customizable for size and style. We also offer a unique Fit Guarantee Program to new customers where if the fit does not meet their expectations, we remake the garment for free based on their feedback.
Our customers say they look their best and feel confident and comfortable in our clothes. They love flaunting their personalized, made-to-order outfits that sets them apart from the rest and gets them the compliments they deserve. They feel heard, understood, and appreciated, as with us, it’s like having their very own personal stylist.
Go on and give us a try to experience a better way to buy clothes – clothes that let your style and personality shine through.
eShakti has experienced a significant decline in customer satisfaction, transitioning from a previously well-regarded retailer known for quality custom clothing to one facing widespread complaints about unfulfilled orders and poor customer service. Customers frequently report long delays in shipping, lack of communication, and difficulties obtaining refunds for canceled items. While many long-time patrons express nostalgia for the company's earlier reliability and product quality, current sentiments indicate a growing frustration with the company's operational issues and perceived lack of accountability. Overall, the feedback suggests a critical need for eShakti to improve its customer service and fulfill its commitments to regain consumer trust.
This summary is generated by AI, based on text from customer reviews
Love that I can customize and was able to get a dress in a different fabric!
I love the customization and pockets. Arrived quickly and responsive customer service.
Quality fabric, with fully lined garment. Perfect fit.
I needed a custom size as I am tall and my daughter wanted the mother of the bride in black. I chose this dress added a cap sleeve and customized the fabric to black and wore it to my daughter's wedding. It was modest and fit my nearly 6 foot tall body. Thank You eShakti!
You made it to my exact specifications and it fits perfectly!
Love it!
Thank you!
The quality and being able to customize your item for the price they offer is incredible. I was nervous at first wondering if was a legit site and with it being a little more in cost than say Shein I was worried at first. But when I opened the first box up I was blown away, the quality of materials and construction were phenomenal. I am on my 11 dress and couldn't be happier. Take the plunge and try an item you will be happy you did.
I'm a return customer. I love shopping at eShakti.Overall experience was good. Thank you.
EShakti makes clothes to fit! There was a special offer - 35% off, free shipping and a coupon. Great combination.
Ordered this dress and received it within 3 weeks or so. The dress did not fit as desired but the remake is great. This was the first remake and they did a great job making the adjustment.
Overall, I'm very happy with the dress. It fits perfectly and looks amazing on me. The only reason I'm taking one star off is the sequins. There's nothing wrong with them except they get caught on each other and you can pull them off (they are attached with a very fine thread). You have to be very careful when putting the dress on or taking it off. Or storing it (I put it into a clothes bag). It is an inconvenience and a risk. I'm willing to take it because I loved the dress very much. But it's not very user friendly. ;) Hence, 4 stars.
I have been a loyal customer of Eshakti since 2016. I order about 2 or 3 dresses a year. I have always sung their praises and never had not one problem. Until I decided to place an order for 3 dresses this year. Everything was delivered in the promised time frame and the dresses were as lovely as always. However, one dress was EXTREMELY too big. I mean, I don't know whose measurements were used but they weren't mine. Fine, mistakes happen. But this dress wasn't cheap. I needed to return the dress and realized that the normal return shipping label that is always provided, was not in my package. I panicked but when I went to their website, the return policy updated as of March 5,2023 states" In the event of having misplaced your prepaid label, please write to us at customerchampion for an alternative return label that you can use." I did this. 3 times. 8/6,8/8,8/10 & 8/14. No response. I called customer service on 8/10 in hopes of speaking to someone. I spoke to Ann who constantly spoke over me, accused me of losing my own shipping label, and said the return info on the website is incorrect and they do not provide alternative shipping labels. Ann needs some customer service training. She did tell me that I could go to USPS and pay for my own shipping and did provide me with the return address. Thanks Ann. I have always supported Eshakti and have even referred quite a few friends that have also been loyal customers for many years. Due to this issue of my emails being ignored and customer service making this out to be my fault, I will never purchase another thing from Eshakti. I cannot believe that your answer to this issue has been to ignore my emails asking for help. I will not continue to sing your praises to anyone and will reference this issue to everyone I know to make sure they don't have to go through what I have.
After trying my normal size, I switched to custom made. The fit is perfect. Even though one dress is not the print for me, the other two are just perfect, despite my larger size.
I'm so pleased with their clothes. I'm long waisted and I struggle to find dresses that look flattering. Each dress I've ordered has been stunning and made me feel feminine. I'm in the public eye frequently and I don't worry about my clothes anymore.
My dress is so well- made, lined and the fit is almost perfect! The price was reasonable, and I didn't even have to wait long to receive it! I'm recommending this website to everyone!
I was a little worried that my order wouldn't get here in time so I emailed eshakti and they replied within hours. And my order ended up coming in plenty of time! Great customer service.
The quality of fabric is worth the price especially when purchasing items on sale.
I was so excited when my first order came. I have non-standard clothing sizes and was delighted to try on my first set of clothes. This order felt like my measurements where not taken into account. Every item in the order (which was delayed) was too short or small, or both.
The website is a bit annoying to navigate but the dresses are nice.
The website is a bit annoying to navigate
The sleeves are too short, and the hem is too long.
I ordered two beautiful denim dresses, and I always get compliments when I wear them. The fabric is great quality, and it washes and dries beautifully in the machine.
The order arrived so fast and as always the clothes are beautiful… I have literally dozen of dresses from eshakti
Answer: Delight, Please order based on the eShakti sizing/measurement information. The measurements are in inches, and are body measurements. Do not go by other brand size charts. Thank you.
Answer: Sorry, Debapriya, we have stopped our India operations and there are no plans to resume the services any time soon. We will let you know if we do resume our operations in the future!
Answer: I have been ordering the standard sizes and they are true to the measurements posted. No matter what you put in your height, so the length is always spot on.
Answer: Purchase a dress that is made with the knit fabric. It is flexible and much more loose feeling than the other fabrics. If you do decide to add inches to the measurement, I recommend only adding 1-2 inches AND only add those inches where you like it loser. For example, measure your arms true to size unless you like it a bit lose. Measure your waist true to size unless that is where you like it a bit lose. But honestly, I think you will find the knit dresses to be the best if you dislike tight fitting clothing! I also am not a fan and those are the dresses I wear most often! I have bought other styles, so I have other fabrics to compare it to.
Answer: I have been ordering from eShakti for over 12 months ( something like 25 dresses). I have never had a problem. Customer Service has always been great. Quick to respond and very accomodating. Even adding a deisgn I requested to Fabric Customisation. Winning! I have only had to return 1 dress and it was easy and I got a full refund. I am in Sydney, Australia and my orders always arive in 10-14 days without fail. You can track the progress of your order online.
Answer: From my experience, In most cases the products are made in the featured color and fabric. There are some items that are offered in different colors on the site. As for the daughter, I suggest using the measurement chart and submitting it to see if it can be accomplished.
Answer: You can refer to our Brand Size chart here - http://www.eshakti.com/SizeChart.aspx Do note that we offer standard sizes from 0-36W or you can get it made as per your exact size measurements (Custom sizing). Bust). We request you to choose your size & height combination carefully from our size chart to get a perfect fit.
Answer: Yes, it will be delivered within 4 weeks. In fact, delivery timelines are 17 days, but it makes sense given unexpected customs delays we are seeing, to plan for an additional week or two.
Answer: Yolanda, we are working furiously to clear our backlogs. We are still delayed 5-6 days now. Hope this helps you.
Answer: Miranda, we are working furiously to clear our backlogs. We are still delayed 5-6 days now. Hope this helps you.