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EshaktiReviews 4,830

eshakti.com
chic, casual womenAge 26-45
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From the business

eShakti.com is the #1 women's custom clothing company in the US with presence in Canada, Australia, and other countries as well. We are the only clothing brand to offer the widest range of personalized dresses, tops, and bottoms so you get YOUR size and YOUR style, every time. You can either choose from our standard sizes (0-36W) or opt to get your outfits made to your exact measurements, while also being able to customize your preferred neckline, sleeve, and hem length for any outfit you choose. Every day we launch up to 30 new styles and all our outfits are fully customizable for size and style. We also offer a unique Fit Guarantee Program to new customers where if the fit does not meet their expectations, we remake the garment for free based on their feedback.

Our customers say they look their best and feel confident and comfortable in our clothes. They love flaunting their personalized, made-to-order outfits that sets them apart from the rest and gets them the compliments they deserve. They feel heard, understood, and appreciated, as with us, it’s like having their very own personal stylist.

Go on and give us a try to experience a better way to buy clothes – clothes that let your style and personality shine through.


eshakti.com
+1 855-374-2584
USA
Founded in 2001
Clothing item from EshaktiFashion apparel by EshaktiMerchandise from Eshakti clothing lineEshakti fashion product

Business Highlights

General

Year Founded: 2001
Target Gender: women
Target Age Group: 26-45

Shipping

Shipping Cost: $12.95
Free Shipping: no
Shipped From: USA

Returns

Return Policy: not free
Return Instructions: items being returned must be unworn, unwashed, and unaltered with all tags intact
Return Cost: $4 per item

Sustainability

Recycling Program: no

Product

Style: chic, casual
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, 1X, 2X, 3X, 4X, 5X, 6X)

Customer Service

Support Channels: phone, email
Support Phone: +1 855-374-2584
Support Email: customerchampion@eshakti.com

Payment Options

Payment Methods: card payments, PayPal

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Eshakti Reviews Summary

eShakti has experienced a significant decline in customer satisfaction, transitioning from a previously well-regarded retailer known for quality custom clothing to one facing widespread complaints about unfulfilled orders and poor customer service. Customers frequently report long delays in shipping, lack of communication, and difficulties obtaining refunds for canceled items. While many long-time patrons express nostalgia for the company's earlier reliability and product quality, current sentiments indicate a growing frustration with the company's operational issues and perceived lack of accountability. Overall, the feedback suggests a critical need for eShakti to improve its customer service and fulfill its commitments to regain consumer trust.

This summary is generated by AI, based on text from customer reviews

service
885
value
2,368
shipping
2,393
returns
205
quality
3,692
This company does not typically respond to reviews

Instant Feedback

21,838 reviews
Canada
1 review
1 helpful vote
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Custom dress for great price
August 19, 2023

Love that I can customize and was able to get a dress in a different fabric!

Date of experience: August 19, 2023
Pennsylvania
1 review
1 helpful vote
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Responsive and customizable
August 19, 2023

I love the customization and pockets. Arrived quickly and responsive customer service.

Date of experience: August 19, 2023
Arizona
1 review
1 helpful vote
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Satisfied customer.
August 18, 2023

Quality fabric, with fully lined garment. Perfect fit.

Date of experience: August 18, 2023
California
1 review
0 helpful votes
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I needed a custom size as I am tall and my daughter wanted the mother of the bride in black. I chose this dress added a cap sleeve and customized the fabric to black and wore it to my daughter's wedding. It was modest and fit my nearly 6 foot tall body. Thank You eShakti!

Date of experience: August 17, 2023
Canada
1 review
1 helpful vote
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Love this dress!
August 17, 2023

You made it to my exact specifications and it fits perfectly!
Love it!
Thank you!

Date of experience: August 17, 2023
Virginia
2 reviews
12 helpful votes
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The quality and being able to customize your item for the price they offer is incredible. I was nervous at first wondering if was a legit site and with it being a little more in cost than say Shein I was worried at first. But when I opened the first box up I was blown away, the quality of materials and construction were phenomenal. I am on my 11 dress and couldn't be happier. Take the plunge and try an item you will be happy you did.

Date of experience: August 16, 2023
Canada
1 review
1 helpful vote
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Polka Dot Dress
August 16, 2023

I'm a return customer. I love shopping at eShakti.Overall experience was good. Thank you.

Date of experience: August 16, 2023
Illinois
1 review
0 helpful votes
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Nice dress
August 15, 2023
Updated review

EShakti makes clothes to fit! There was a special offer - 35% off, free shipping and a coupon. Great combination.

Date of experience: August 15, 2023

Great results
August 5, 2023
Previous review

Ordered this dress and received it within 3 weeks or so. The dress did not fit as desired but the remake is great. This was the first remake and they did a great job making the adjustment.

Date of experience: August 5, 2023
Washington
1 review
0 helpful votes
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Tricky Sequins
August 15, 2023

Overall, I'm very happy with the dress. It fits perfectly and looks amazing on me. The only reason I'm taking one star off is the sequins. There's nothing wrong with them except they get caught on each other and you can pull them off (they are attached with a very fine thread). You have to be very careful when putting the dress on or taking it off. Or storing it (I put it into a clothes bag). It is an inconvenience and a risk. I'm willing to take it because I loved the dress very much. But it's not very user friendly. ;) Hence, 4 stars.

Date of experience: August 15, 2023
Maryland
1 review
15 helpful votes
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Customer service is non-existent
September 14, 2023

I have been a loyal customer of Eshakti since 2016. I order about 2 or 3 dresses a year. I have always sung their praises and never had not one problem. Until I decided to place an order for 3 dresses this year. Everything was delivered in the promised time frame and the dresses were as lovely as always. However, one dress was EXTREMELY too big. I mean, I don't know whose measurements were used but they weren't mine. Fine, mistakes happen. But this dress wasn't cheap. I needed to return the dress and realized that the normal return shipping label that is always provided, was not in my package. I panicked but when I went to their website, the return policy updated as of March 5,2023 states" In the event of having misplaced your prepaid label, please write to us at customerchampion for an alternative return label that you can use." I did this. 3 times. 8/6,8/8,8/10 & 8/14. No response. I called customer service on 8/10 in hopes of speaking to someone. I spoke to Ann who constantly spoke over me, accused me of losing my own shipping label, and said the return info on the website is incorrect and they do not provide alternative shipping labels. Ann needs some customer service training. She did tell me that I could go to USPS and pay for my own shipping and did provide me with the return address. Thanks Ann. I have always supported Eshakti and have even referred quite a few friends that have also been loyal customers for many years. Due to this issue of my emails being ignored and customer service making this out to be my fault, I will never purchase another thing from Eshakti. I cannot believe that your answer to this issue has been to ignore my emails asking for help. I will not continue to sing your praises to anyone and will reference this issue to everyone I know to make sure they don't have to go through what I have.

Date of experience: August 15, 2023
Maine
1 review
2 helpful votes
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Unique and Elegant dresses
August 15, 2023

After trying my normal size, I switched to custom made. The fit is perfect. Even though one dress is not the print for me, the other two are just perfect, despite my larger size.

Date of experience: August 15, 2023
Georgia
1 review
1 helpful vote
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Good Company
August 14, 2023

I'm so pleased with their clothes. I'm long waisted and I struggle to find dresses that look flattering. Each dress I've ordered has been stunning and made me feel feminine. I'm in the public eye frequently and I don't worry about my clothes anymore.

Date of experience: August 14, 2023
Tennessee
1 review
0 helpful votes
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My dress is so well- made, lined and the fit is almost perfect! The price was reasonable, and I didn't even have to wait long to receive it! I'm recommending this website to everyone!

Date of experience: August 14, 2023
Missouri
1 review
0 helpful votes
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So responsive
August 14, 2023

I was a little worried that my order wouldn't get here in time so I emailed eshakti and they replied within hours. And my order ended up coming in plenty of time! Great customer service.

Date of experience: August 14, 2023
Pennsylvania
2 reviews
1 helpful vote
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Quality of material
September 13, 2023

The quality of fabric is worth the price especially when purchasing items on sale.

Date of experience: August 14, 2023
South Carolina
1 review
4 helpful votes
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Disappointed with the second order
September 12, 2023

I was so excited when my first order came. I have non-standard clothing sizes and was delighted to try on my first set of clothes. This order felt like my measurements where not taken into account. Every item in the order (which was delayed) was too short or small, or both.

Date of experience: August 13, 2023
New York
1 review
1 helpful vote
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Unique dresses
August 13, 2023
Updated review

The website is a bit annoying to navigate but the dresses are nice.

Date of experience: August 13, 2023

The website is a bit annoying to navigate
August 21, 2023
Previous review

The website is a bit annoying to navigate

Date of experience: July 22, 2023
Michigan
1 review
1 helpful vote
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Disappointed
August 12, 2023

The sleeves are too short, and the hem is too long.

Date of experience: August 12, 2023
California
1 review
0 helpful votes
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Denim De-light
August 11, 2023

I ordered two beautiful denim dresses, and I always get compliments when I wear them. The fabric is great quality, and it washes and dries beautifully in the machine.

Date of experience: August 11, 2023
Canada
1 review
0 helpful votes
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Outstanding
August 11, 2023

The order arrived so fast and as always the clothes are beautiful… I have literally dozen of dresses from eshakti

Date of experience: August 11, 2023