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eShakti.com is the #1 women's custom clothing company in the US with presence in Canada, Australia, and other countries as well. We are the only clothing brand to offer the widest range of personalized dresses, tops, and bottoms so you get YOUR size and YOUR style, every time. You can either choose from our standard sizes (0-36W) or opt to get your outfits made to your exact measurements, while also being able to customize your preferred neckline, sleeve, and hem length for any outfit you choose. Every day we launch up to 30 new styles and all our outfits are fully customizable for size and style. We also offer a unique Fit Guarantee Program to new customers where if the fit does not meet their expectations, we remake the garment for free based on their feedback.
Our customers say they look their best and feel confident and comfortable in our clothes. They love flaunting their personalized, made-to-order outfits that sets them apart from the rest and gets them the compliments they d...
eShakti has experienced a significant decline in customer satisfaction, transitioning from a previously well-regarded retailer known for quality custom clothing to one facing widespread complaints about unfulfilled orders and poor customer service. Customers frequently report long delays in shipping, lack of communication, and difficulties obtaining refunds for canceled items. While many long-time patrons express nostalgia for the company's earlier reliability and product quality, current sentiments indicate a growing frustration with the company's operational issues and perceived lack of accountability. Overall, the feedback suggests a critical need for eShakti to improve its customer service and fulfill its commitments to regain consumer trust.
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This was my first order from eShakti and they did not disappoint! The website was easy to use; the dress was delivered a little bit ahead of schedule; the packaging was very nice; the size is spot on; and the quality and attention to detail is amazing!
Every time I order, I receive high quality clothing that fits well. The one time something didn't work out, returning it was a breeze. I love the customization options and the ability to have dresses with pockets.
See above for review. I don't need to write it again.
I've never had a dress fit so well in my life. I entered in my measurements (the guide makes it super easy to do this by yourself, although you will probably need somebody to help you with a few measurements), placed my order, and got my new favourite dress! I
It fits so well and I couldn't be happier with the workmanship and quality. I am definitely going to be referring eShakti in future. There is something to be said in how great eShakti is right now, they are selling quality, affordable, beautiful clothing that is not fast-fashion and is very elegant and stylish.
It fits wonderfully and the quality is fantastic! I used my specific measurements - totally worth the upgraded charge.
I loved the first one I ordered, so I'm getting a second.
The first dress wasn't the best fit, but I sent it back for a redo and it came to me absolutely perfect! I received my first dress in a week and after I requested the redo, a week after that. The quality is so incredible and I can't wait to wear this to an upcoming wedding!
I used all the features: Custom Sizing, Custom Fabric, and a Remake. It was all quick and seamless (no pun intended) Thanks, E-Shakti for making a stressful event a little easier. It's hard to get this kind of customization in plus size dresses, but you guys do it!
Despite the issues, I've had with irregular sizing at times. I really like Eshakti and will continue ordering from them. There really isn't another company who offers the range of customization's they do!
My dress arrived quickly and was exactly what I ordered. I appreciated the frequent communication letting me know the dress was on the way.
The experience of shopping was good but the product was way below the expectation. The colour was different... the sleeves for both the hands are if different size... very disappointing
No thank you. I don't want to write a review at this time.
This was my first time using eShakti, but it definitely won't be my last!
The custom sizing gives me so many more options than I would have had otherwise.
They answered my questions, remade one of my dresses, and delivered it before my deadline!
Beautiful! Happy! Good quality! Love it! The quality of the tunic is awesome money well invested!
Why buy from a department store and pay higher prices for something that doesn't fit? Here it fits, arrives faster and you have a dress that no one else will have!
Pleased with the ease of ordering, timely delivery and the fit of the dresses. Some of the dresses material were to bulky and others felt cheaply made (kept one and sent the other 3 back); however, great dresses for the price. Would (and did) order more!
Answer: Delight, Please order based on the eShakti sizing/measurement information. The measurements are in inches, and are body measurements. Do not go by other brand size charts. Thank you.
Answer: Sorry, Debapriya, we have stopped our India operations and there are no plans to resume the services any time soon. We will let you know if we do resume our operations in the future!
Answer: I have been ordering the standard sizes and they are true to the measurements posted. No matter what you put in your height, so the length is always spot on.
Answer: Purchase a dress that is made with the knit fabric. It is flexible and much more loose feeling than the other fabrics. If you do decide to add inches to the measurement, I recommend only adding 1-2 inches AND only add those inches where you like it loser. For example, measure your arms true to size unless you like it a bit lose. Measure your waist true to size unless that is where you like it a bit lose. But honestly, I think you will find the knit dresses to be the best if you dislike tight fitting clothing! I also am not a fan and those are the dresses I wear most often! I have bought other styles, so I have other fabrics to compare it to.
Answer: I have been ordering from eShakti for over 12 months ( something like 25 dresses). I have never had a problem. Customer Service has always been great. Quick to respond and very accomodating. Even adding a deisgn I requested to Fabric Customisation. Winning! I have only had to return 1 dress and it was easy and I got a full refund. I am in Sydney, Australia and my orders always arive in 10-14 days without fail. You can track the progress of your order online.
Answer: From my experience, In most cases the products are made in the featured color and fabric. There are some items that are offered in different colors on the site. As for the daughter, I suggest using the measurement chart and submitting it to see if it can be accomplished.
Answer: You can refer to our Brand Size chart here - http://www.eshakti.com/SizeChart.aspx Do note that we offer standard sizes from 0-36W or you can get it made as per your exact size measurements (Custom sizing). Bust). We request you to choose your size & height combination carefully from our size chart to get a perfect fit.
Answer: Yes, it will be delivered within 4 weeks. In fact, delivery timelines are 17 days, but it makes sense given unexpected customs delays we are seeing, to plan for an additional week or two.
Answer: Yolanda, we are working furiously to clear our backlogs. We are still delayed 5-6 days now. Hope this helps you.
Answer: Miranda, we are working furiously to clear our backlogs. We are still delayed 5-6 days now. Hope this helps you.