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EshaktiReviews 4,830

eshakti.com
chic, casual womenAge 26-45
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From the business

eShakti.com is the #1 women's custom clothing company in the US with presence in Canada, Australia, and other countries as well. We are the only clothing brand to offer the widest range of personalized dresses, tops, and bottoms so you get YOUR size and YOUR style, every time. You can either choose from our standard sizes (0-36W) or opt to get your outfits made to your exact measurements, while also being able to customize your preferred neckline, sleeve, and hem length for any outfit you choose. Every day we launch up to 30 new styles and all our outfits are fully customizable for size and style. We also offer a unique Fit Guarantee Program to new customers where if the fit does not meet their expectations, we remake the garment for free based on their feedback.

Our customers say they look their best and feel confident and comfortable in our clothes. They love flaunting their personalized, made-to-order outfits that sets them apart from the rest and gets them the compliments they d...


eshakti.com
+1 855-374-2584
USA
Founded in 2001
Clothing item from EshaktiFashion apparel by EshaktiMerchandise from Eshakti clothing lineEshakti fashion product

Business Highlights

General

Year Founded: 2001
Target Gender: women
Target Age Group: 26-45

Shipping

Shipping Cost: $12.95
Free Shipping: no
Shipped From: USA

Returns

Return Policy: not free
Return Instructions: items being returned must be unworn, unwashed, and unaltered with all tags intact
Return Cost: $4 per item

Sustainability

Recycling Program: no

Product

Style: chic, casual
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, 1X, 2X, 3X, 4X, 5X, 6X)

Customer Service

Support Channels: phone, email
Support Phone: +1 855-374-2584
Support Email: customerchampion@eshakti.com

Payment Options

Payment Methods: card payments, PayPal

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Eshakti Reviews Summary

eShakti has experienced a significant decline in customer satisfaction, transitioning from a previously well-regarded retailer known for quality custom clothing to one facing widespread complaints about unfulfilled orders and poor customer service. Customers frequently report long delays in shipping, lack of communication, and difficulties obtaining refunds for canceled items. While many long-time patrons express nostalgia for the company's earlier reliability and product quality, current sentiments indicate a growing frustration with the company's operational issues and perceived lack of accountability. Overall, the feedback suggests a critical need for eShakti to improve its customer service and fulfill its commitments to regain consumer trust.

This summary is generated by AI, based on text from customer reviews

service
885
value
2,368
shipping
2,393
returns
205
quality
3,692
This company does not typically respond to reviews

Instant Feedback

21,838 reviews

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Washington
1 review
0 helpful votes
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Love this dress!
March 19, 2022

Beautiful dress, great fabric and cut, even better quality than I expected and arrived early.

Date of experience: March 19, 2022
California
1 review
0 helpful votes
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Jasmine Dress
March 19, 2022

Love the style, color and fabric. The fit was a bit large and the length was longer than expected...
A smaller size would have been perfect...
No fault of the company.
Will consider ordering again.

Date of experience: March 19, 2022
New Hampshire
1 review
0 helpful votes
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Floral dress
March 19, 2022

They were quick to respond to my email and I got the product very timely after sending the email.

Date of experience: March 19, 2022
Arkansas
1 review
0 helpful votes
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Wonderful
March 19, 2022

The clothes fit wonderfully and are high-quality! For the price you can't beat the quality of item you get.

Date of experience: March 19, 2022
Texas
1 review
0 helpful votes
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Stain on dress
April 18, 2022

The dress arrived with a stain, it was too small. Delivery was slow

Date of experience: March 19, 2022
Germany
1 review
0 helpful votes
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Never disappoints
March 19, 2022

I can't believe that there is a clothing store that makes unfulfilled wishes come true. Since I shop at Eshakti my whole wardrobe changed completely and I can finally wear items that look extraordinary and fit like grove - in plus size!

Date of experience: March 19, 2022
Texas
1 review
0 helpful votes
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My order arrived quickly, and the quality is great! The dress was a little too big. Should have ordered a size down

Date of experience: March 18, 2022
Florida
1 review
0 helpful votes
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Classy and stunning! Perfect match for palette for my daughter's wedding! This will be for the rehearsal. Fastest service and shipping!

Date of experience: March 18, 2022
Massachusetts
1 review
0 helpful votes
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Awesome website!
March 18, 2022

I love that there is a company allowing customization of dress styles! Communication following my order has been impressive/ the company obviously wants you to be happy.

Date of experience: March 18, 2022
District of Columbia
1 review
0 helpful votes
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I ordered 3 dresses. I love them all! Thanks, eshakti.

Date of experience: March 18, 2022
Georgia
3 reviews
0 helpful votes
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My dress fits great.
March 18, 2022

I love the choice of being able to change the cut of the dress

Date of experience: March 18, 2022
Georgia
2 reviews
0 helpful votes
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Gorgeous
March 18, 2022
Updated review

Absolutely love the dresses I've received so far! Will continue to purchase dresses.

Date of experience: March 18, 2022

Love these dresses!
March 9, 2022
Previous review

Love these dresses! Fit is perfect.

Date of experience: March 9, 2022
Wyoming
1 review
0 helpful votes
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Perfection
March 18, 2022

I love the dress and pockets make it even better! The dress is exactly as pictured and great quality.

Date of experience: March 18, 2022
Mississippi
1 review
0 helpful votes
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Satisfaction
March 18, 2022

I'm very satisfied with what I ordered. Will be ordering again in the future.

Date of experience: March 18, 2022
New York
1 review
0 helpful votes
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Quality products Every time
March 18, 2022

I always find a lot of different styles and fabrics. Its easy to measure yourself for custom measurements. All you need is a fabric tape measurer in inches and eshakti website will show you how to measure yourself if youre unsure. I always enjoy a refresher. Every time i order a custom dress, it fits perfectly. However, this time i tried ordering a couple custom skirts instead of just dresses, and the skirt with the elastic waist came to me excessively big around the waist, and excessively long. So i think i may need to take 6-8 inches off elastic waist skirts, and at least 4 inches off my height for the skirts. Not a big deal. I will just need to do some tweaking. I did not return the skirts to eshakti to get repaired because i needed to have them for a certain function, but i know they would of fixed it for free and repaired it no problemo. It just takes some time yo do all that. No other problems otherwise.

Date of experience: March 18, 2022
Alabama
1 review
0 helpful votes
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Excellent Vendor
March 17, 2022

Quick and easy with lots of styles to choose from.

Date of experience: March 17, 2022
California
1 review
0 helpful votes
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Love it!
March 17, 2022

I need an event for a fundraiser - and never have time to shop. Saw this dress and it looked perfect. Made minor changes - and I LOVE IT! Fits perfectly.

Date of experience: March 17, 2022
Florida
1 review
1 helpful vote
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Wanted to love it!
April 16, 2022
Updated review

Since I am petite and have a hard time finding dresses that fit, I really wanted to love this site. Unfortunately the dress I ordered had way too much fullness and material and swallowed me up. This wasn't apparent from the photo. I'm withholding judgment until my return is processed. If all goes smoothly, I will try again.

Date of experience: March 17, 2022

Very excited to see how it works outs!
February 23, 2022
Previous review

Very excited to see how it works outs!

Date of experience: February 23, 2022
Pennsylvania
1 review
0 helpful votes
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I love this experience
March 17, 2022

I would suggest getting a professional measure you, prior to submitting your measurements. After a remake on all of my pieces, I am very satisfied and happy with my pieces. I did return a dress, but it was not because of the make of the dress, the material was scratchy and overall it was just not flattering. But I love the other 2 pieces and I can't wait to wear them.

Date of experience: March 17, 2022
Canada
2 reviews
0 helpful votes
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EShakti is excellent!
March 17, 2022
Updated review

I love eShakti! Great customer service, easy returns, and so many cute options! Sometimes I find the website isn't 100% user-friendly, but it's worth minor irritations to shop with eShakti. Customer for life!

Date of experience: March 17, 2022

Love eShakti!
January 21, 2022
Previous review

Lots to choose from, great customization options!

Date of experience: January 21, 2022