On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
eShakti.com is the #1 women's custom clothing company in the US with presence in Canada, Australia, and other countries as well. We are the only clothing brand to offer the widest range of personalized dresses, tops, and bottoms so you get YOUR size and YOUR style, every time. You can either choose from our standard sizes (0-36W) or opt to get your outfits made to your exact measurements, while also being able to customize your preferred neckline, sleeve, and hem length for any outfit you choose. Every day we launch up to 30 new styles and all our outfits are fully customizable for size and style. We also offer a unique Fit Guarantee Program to new customers where if the fit does not meet their expectations, we remake the garment for free based on their feedback.
Our customers say they look their best and feel confident and comfortable in our clothes. They love flaunting their personalized, made-to-order outfits that sets them apart from the rest and gets them the compliments they d...
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Similar Brands to Consider
Free Label
Isabella Eve
Mountain Khaki
Arula
BlackMilk
Howler Brothers
J.Jill
L.L. Bean
Seraphine
Marcella NYC
I Love Ugly
Athleta
Eshakti Reviews Summary
eShakti has experienced a significant decline in customer satisfaction, transitioning from a previously well-regarded retailer known for quality custom clothing to one facing widespread complaints about unfulfilled orders and poor customer service. Customers frequently report long delays in shipping, lack of communication, and difficulties obtaining refunds for canceled items. While many long-time patrons express nostalgia for the company's earlier reliability and product quality, current sentiments indicate a growing frustration with the company's operational issues and perceived lack of accountability. Overall, the feedback suggests a critical need for eShakti to improve its customer service and fulfill its commitments to regain consumer trust.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
This is my second order and so far I am very pleased.
Great clothes and service. Love to receive my order so nicely and beautifully wrapped. Dkk
Pick your design and customize the details…a great concept! All of this at amazing prices. Highly recommended!
Great love how you can change the style. Incredibly fast service. Excellent communication and quality. The dresses are just beautiful. Thank you so much. I will be telling people about you.
I'm in love with eshakti dresses. It's liberating to be able to dress how I want instead of wearing what I can find in my size.
The new help button makes it so where I can't customize items on my phone without rotating the screen and it's very annoying
My fault. I did not measure carefully enough. I am returning it but was very impressed with the quality of the dress and the speed of the delivery.
Ever since discovering eShakti about 6 years ago this is the only place I'll ever buy a dress. It's so hard to find "straight" size dresses that are flattering. If the fit up top, they're a tent at the waist. If they fit the waist, I'm smashed in in the bust. I don't have that problem here as the dresses fit completely perfectly. I also love being able to customize length, neckline, sleeves - I'm able to get exactly what I want for an extremely reasonable price. Quick shipping and great customer service make it an easy first choice when dressing for events.
Love the garments I"ve received. Just wish I could figure out how to get them re-made to fit correctly
Love the customization and selections! We have ordered many dresses through eShakti and are always very pleased, this dress was no exception!
I liked the dress but the size was way off and it proved to be inappropriate for my event. The shipping experience was good and the return policy fair as well. I am actually sending the dress back today.
It was quick and easy! Can you please add color options! Thanks'
I very much appreciate the quick response to my inquiry as to whether or not my order could arrive a few days earlier than the original anticipated timeframe. It in fact arrived on Tuesday before the Saturday event! It is beautiful and was perfect - exactly what I wanted. I even received several compliments that evening! Thank you!
Great shopping experience. I liked all the dresses
An ok that is not so ok. My previous purchases were all perfect fit. A m-8. This time was not even close. With the bell bottom pants, There is a lot of fabric, as in tons of fabric curling into my lower abs. Oh! Yeah i have to pay more to have it altered.
EShakti has become the first place I look for a dress when online shopping. The comfort of knowing everything will fit my perfectly has yet to be challenged.
The tunic is visually attractive; but feels like cheap tent material.
Hard to navigate coupons, but otherwise good experience. I always come to eShakti when I want pockets on my skirts, or customized items. Haven't been disappointed yet.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members