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EshaktiReviews 4,830

eshakti.com
chic, casual womenAge 26-45
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From the business

eShakti.com is the #1 women's custom clothing company in the US with presence in Canada, Australia, and other countries as well. We are the only clothing brand to offer the widest range of personalized dresses, tops, and bottoms so you get YOUR size and YOUR style, every time. You can either choose from our standard sizes (0-36W) or opt to get your outfits made to your exact measurements, while also being able to customize your preferred neckline, sleeve, and hem length for any outfit you choose. Every day we launch up to 30 new styles and all our outfits are fully customizable for size and style. We also offer a unique Fit Guarantee Program to new customers where if the fit does not meet their expectations, we remake the garment for free based on their feedback.

Our customers say they look their best and feel confident and comfortable in our clothes. They love flaunting their personalized, made-to-order outfits that sets them apart from the rest and gets them the compliments they d...


eshakti.com
+1 855-374-2584
USA
Founded in 2001
Clothing item from EshaktiFashion apparel by EshaktiMerchandise from Eshakti clothing lineEshakti fashion product

Business Highlights

General

Year Founded: 2001
Target Gender: women
Target Age Group: 26-45

Shipping

Shipping Cost: $12.95
Free Shipping: no
Shipped From: USA

Returns

Return Policy: not free
Return Instructions: items being returned must be unworn, unwashed, and unaltered with all tags intact
Return Cost: $4 per item

Sustainability

Recycling Program: no

Product

Style: chic, casual
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, 1X, 2X, 3X, 4X, 5X, 6X)

Customer Service

Support Channels: phone, email
Support Phone: +1 855-374-2584
Support Email: customerchampion@eshakti.com

Payment Options

Payment Methods: card payments, PayPal

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Eshakti Reviews Summary

eShakti has experienced a significant decline in customer satisfaction, transitioning from a previously well-regarded retailer known for quality custom clothing to one facing widespread complaints about unfulfilled orders and poor customer service. Customers frequently report long delays in shipping, lack of communication, and difficulties obtaining refunds for canceled items. While many long-time patrons express nostalgia for the company's earlier reliability and product quality, current sentiments indicate a growing frustration with the company's operational issues and perceived lack of accountability. Overall, the feedback suggests a critical need for eShakti to improve its customer service and fulfill its commitments to regain consumer trust.

This summary is generated by AI, based on text from customer reviews

service
885
value
2,368
shipping
2,393
returns
205
quality
3,692
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Instant Feedback

21,838 reviews

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Canada
1 review
0 helpful votes
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Lovely custom clothing
March 25, 2022

A refreshing alternative to fast fashion! I have several eShakti pieces that have held up through 5+ years of wear while cheaper mass-manufactured wardrobe pieces wear out, stretch out, fade, or develop holes after a year or so of heavy use. My clothing budget is limited, but the quality is worth the expense.

Date of experience: March 25, 2022
Canada
1 review
0 helpful votes
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Ni refund no customer support
March 25, 2022

Ordered a dress with minor alterations. It came in time but still did not look good on me. I returned it immediately and they now claim not having received it and are no longer answering my messages

Date of experience: March 25, 2022
Australia
1 review
0 helpful votes
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Great dress
March 24, 2022

Loved it! Good quality material and well made. Love it

Date of experience: March 24, 2022
Florida
1 review
0 helpful votes
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Looking nice!
March 24, 2022

I love that you offer customized clothes!
The process was easy.
Excellent quality of the fabric and beautifully sewn.

Date of experience: March 24, 2022
Canada
1 review
0 helpful votes
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Custom sizing off, beautiful dress
March 24, 2022

I'm unsure of why it fits big since I had it customized with all my measurements. I'm having it tailored to fit now which is costing as much as the dress did. I wish the custom order allowed for half inches in the measurements.
The dress itself is beautiful

Date of experience: March 24, 2022
Minnesota
3 reviews
0 helpful votes
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Lovely Paisley Dress
March 24, 2022

This dress fits me perfectly as it should. I'm looking forward to wearing it for two special occasions. Thank you once again to eshakti for such a wonderful service! To use

Date of experience: March 24, 2022
New York
1 review
0 helpful votes
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Happy first time customer
March 24, 2022

The customization is great and was done perfectly.

Date of experience: March 24, 2022
Kentucky
1 review
0 helpful votes
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No issues
March 24, 2022

Everything was like clockwork from ordering the dress to receiving the dress!

Date of experience: March 24, 2022
Canada
1 review
0 helpful votes
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Good stuff
March 24, 2022
Updated review

It's always easy and fun to find something I like a lot on the site, and I love being able to customize to get the dress just right!

Date of experience: March 24, 2022

It's always so easy to make an order through this...
November 19, 2021
Previous review

It's always so easy to make an order through this site, and I love being able to customize so perfectly.

Date of experience: November 19, 2021
California
1 review
0 helpful votes
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Wonderful website
March 24, 2022

It was great and so easy to order my dress. I got the exact dress I was looking for. I love that I can design every detail of my dress.

Date of experience: March 24, 2022
GB
1 review
0 helpful votes
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Happy outcome
March 24, 2022

Doesn't convert cost from USD in basket. Overall a good product. Really liked the opportunity to tailor it to my style and fit.

Date of experience: March 24, 2022
Georgia
1 review
0 helpful votes
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Good experience
March 24, 2022

The products arrived as described. They are high quality material, better made than any of the stores you can go into or order from online. They are true to the photos and descriptions. The jeans took a little longer than the top to get here, but worth the wait.

Date of experience: March 24, 2022
Florida
3 reviews
0 helpful votes
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My one problem
March 24, 2022
Updated review

I cannot apply my privilege 50 discount for customization. I don't see any place to apply it. After notifying customer service, this was corrected within two days!

Date of experience: March 24, 2022

Great company
February 25, 2022
Previous review

I wish the customization fees were lower as I am on a fixed income. On the other hand I shall continue to treat myself every few months.

Date of experience: February 25, 2022

There seems to be no way to get the customization discount!
February 3, 2022
Previous review

There seems to be no way to get the customization discount!

Date of experience: February 3, 2022
Illinois
1 review
0 helpful votes
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First time buyer - Love the Dress
March 24, 2022

This was my first purchase. And I am so happy with the whole experience.

Date of experience: March 24, 2022
Australia
1 review
0 helpful votes
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Fabulous purchase
March 24, 2022

Overalls shopping experience with eShakti was seamless. The product was as seen in the picture (if not better) and the sizing was accurate. The quality of fabric was really good.

Date of experience: March 24, 2022
India
1 review
1 helpful vote
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Poplin dress
March 23, 2022

Really loved my dress. It fits me perfectly. I loved the fact that I received a letter asking me to give my exact measurements for a better fit. I was skeptical at first. But wen I received the dress. I fell in love with it. Thank u. Hoping to shop more again

Date of experience: March 23, 2022
Louisiana
1 review
0 helpful votes
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Everything was fantastic
March 23, 2022

Fantastic. I didn't know what to expect since it seemed so cheap for custom. I absolutely love everything.

Date of experience: March 23, 2022
New York
1 review
0 helpful votes
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Wonderful dress and experience
March 23, 2022

I loved everything about this dress. The fit was perfect, and the dress itself was lined. The quality was quite good, especially for the price. Size pictured is regular 16 (standard, no alterations), and I'm 5'7". It arrived in a little over a week, and it was perfect for the event I went to. Also liked the personal touches, like the signed card by the dress builders.

Date of experience: March 23, 2022
Pennsylvania
1 review
0 helpful votes
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Where has this site been?
March 23, 2022

I loved being able to customize garments to my size and needs. Service was wonderful and shipping was surprisingly quick, given that everything is made to order. Thank you!

Date of experience: March 23, 2022
New York
1 review
0 helpful votes
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Beautiful, but not right for my body.
March 23, 2022
Updated review

I love this dress. I ordered two versions. Unfortunately for me, I look like the side of a barn in it. My issue is with me, not the dress. I think ever with alterations I would not look good.

Date of experience: March 23, 2022

Logging in after you have forgotten previous log in...
March 31, 2022
Previous review

Logging in after you have forgotten previous log in is a pain in the butt. Had to try several times and end up using my husband's email. Gah.

Date of experience: March 1, 2022