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EshaktiReviews 4,830

eshakti.com
chic, casual womenAge 26-45
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eShakti.com is the #1 women's custom clothing company in the US with presence in Canada, Australia, and other countries as well. We are the only clothing brand to offer the widest range of personalized dresses, tops, and bottoms so you get YOUR size and YOUR style, every time. You can either choose from our standard sizes (0-36W) or opt to get your outfits made to your exact measurements, while also being able to customize your preferred neckline, sleeve, and hem length for any outfit you choose. Every day we launch up to 30 new styles and all our outfits are fully customizable for size and style. We also offer a unique Fit Guarantee Program to new customers where if the fit does not meet their expectations, we remake the garment for free based on their feedback.

Our customers say they look their best and feel confident and comfortable in our clothes. They love flaunting their personalized, made-to-order outfits that sets them apart from the rest and gets them the compliments they d...


eshakti.com
+1 855-374-2584
USA
Founded in 2001
Clothing item from EshaktiFashion apparel by EshaktiMerchandise from Eshakti clothing lineEshakti fashion product

Business Highlights

General

Year Founded: 2001
Target Gender: women
Target Age Group: 26-45

Shipping

Shipping Cost: $12.95
Free Shipping: no
Shipped From: USA

Returns

Return Policy: not free
Return Instructions: items being returned must be unworn, unwashed, and unaltered with all tags intact
Return Cost: $4 per item

Sustainability

Recycling Program: no

Product

Style: chic, casual
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, 1X, 2X, 3X, 4X, 5X, 6X)

Customer Service

Support Channels: phone, email
Support Phone: +1 855-374-2584
Support Email: customerchampion@eshakti.com

Payment Options

Payment Methods: card payments, PayPal

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Eshakti Reviews Summary

eShakti has experienced a significant decline in customer satisfaction, transitioning from a previously well-regarded retailer known for quality custom clothing to one facing widespread complaints about unfulfilled orders and poor customer service. Customers frequently report long delays in shipping, lack of communication, and difficulties obtaining refunds for canceled items. While many long-time patrons express nostalgia for the company's earlier reliability and product quality, current sentiments indicate a growing frustration with the company's operational issues and perceived lack of accountability. Overall, the feedback suggests a critical need for eShakti to improve its customer service and fulfill its commitments to regain consumer trust.

This summary is generated by AI, based on text from customer reviews

service
885
value
2,368
shipping
2,393
returns
205
quality
3,692
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Instant Feedback

21,838 reviews

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Montana
1 review
0 helpful votes
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Easy to customize
March 27, 2022

It's very easy to figure out what you want on the site, and to create just the look you need.

Date of experience: March 27, 2022
Virginia
1 review
0 helpful votes
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Best Clothing Site I've Ever Found
March 26, 2022

The clothes are very nice and the option to customize is priceless.

Date of experience: March 26, 2022
Georgia
1 review
0 helpful votes
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Wow!
March 26, 2022

I have ordered three garments from eShakti and have been impressed with the quality, attention to detail, and finished product. I love the ability to customize based on my tastes. I have received compliments at work and other social events. I am hooked and will continue to purchase.

Date of experience: March 26, 2022
New Jersey
1 review
0 helpful votes
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Fast and beautiful
March 26, 2022

I was truly surprised by how fast this came given it comes from way overseas (I'm in America). It was packaged with such care and I really loved how it had a note in there with all the names of the people who made the dress.

Date of experience: March 26, 2022
California
1 review
0 helpful votes
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I love that customization is available - I'm looking forward to a dress that finally fits me! As mentioned, after wearing there were some issues with the fit. The inside top had silicone edging to keep from slipping, but the fit was not tight enough for it to be effective.

Date of experience: March 26, 2022
Virginia
2 reviews
0 helpful votes
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Mixed bag
April 25, 2022

I ordered a dress that I love and pants that need to go back. Customer service seems good but we'll see on the return...

Date of experience: March 26, 2022
New Jersey
1 review
0 helpful votes
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Return
April 25, 2022

I returned my order on 3/14 and have not yet received a confirmation or refund.

Date of experience: March 26, 2022
California
1 review
0 helpful votes
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I was wondering if there's an update on this issue. Again

Date of experience: March 26, 2022
Texas
1 review
1 helpful vote
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I've bought about 15-20 items from Eshakti, and for about 60% of the items I bought, I've been satisfied. I ordered both custom and some standard sized items.
Pros: there's a lot of variety. You never have to end up with dresses that are too long or too short. Even their standard size items are chosen by height. As a 5'2" woman who loves maxi dresses but rarely finds one on the rack in a store that doesn't drag the ground, I sincerely appreciate this.
They add new styles to the website almost daily, and they have good sales.
Their best fabrics available, in my opinion, are the cotton jersey and chambray. I got a couple of chambray maxi dresses that are very comfortable and breathable and well made. The jersey is thick material, not like a t-shirt, so the jersey dresses hang nicely and don't grab onto every curve you have.
I love customization. My body is hard to fit off the rack because my upper body is a full size smaller than my lower body, and I'm also never comfortable in sleeveless styles, so I appreciate being able to add sleeves and change necklines to be more flattering for the body I have.
Cons: The return process is tedious. You're supposed to include photos and select reasons for making a return on each individual item before you can print a return label. Their return window is short- only 30 days from the date of delivery. I placed a big order which included several items that trickled in over several weeks but my order online only showed the delivery date as the first day the first item arrived. I ended up donating 5 dresses to charity because it was less of a hassle than actually going through the return process in the time allowed.
Many of their cutest styles are crepe fabric- it turns out this fabric looks really cheap in person and isn't breathable at all. I live in Texas where it gets hot from April to October, and I don't think the crepe dresses will be wearable in warm weather.
Here's the thing that bothers me most: Many styles on their site are available for months and months. BUT, some of the most beautiful new styles in cotton/cotton blend breathable fabrics sell out within a week and they're never brought back. So, if you can't purchase on the week a new style is released, you might be out of luck. Also, most of their ads on Facebook advertise these out-of-stock styles, so they lure you over to the website, but there's nothing available like the dresses in the add that caught your attention in the first place.
I've learned enough about this company and its clothing to know which fabrics and styles to avoid and which to trust, so I'll probably order more from them in the future.

Date of experience: March 26, 2022
Texas
1 review
0 helpful votes
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Best place ever!
March 25, 2022

Beautiful high quality clothes at affordable prices.

Date of experience: March 25, 2022
New Jersey
1 review
0 helpful votes
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It fit in the first try
March 25, 2022

It was easy to order ad customize my dress. I gave my height and they managed to make a dress that fit me on the first try. Half the time I can't even find dresses in the store that will fit even when I have the chance to try on. Will definitely order again.

Date of experience: March 25, 2022
Louisiana
1 review
0 helpful votes
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Beautiful as shown.
March 25, 2022

The jumpsuit looks exactly like the photo. I received so many compliments when I wore it to work. It is a well made item- very good quality so should last long. So happy with it.

Date of experience: March 25, 2022
South Carolina
1 review
0 helpful votes
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No clue there was such a thing
March 25, 2022

I have a long torso and prefer my dresses to hit my ankle bone and this site allowed me to customize my dresses perfectly. They arrived sooner than expected and the fabric was upscale and hung beautifully.

Date of experience: March 25, 2022
Canada
1 review
0 helpful votes
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Tops
March 25, 2022

Good website. Beautiful tops. However the top is too big. Neck line is too deep.

Date of experience: March 25, 2022
Pennsylvania
1 review
0 helpful votes
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Excellent communications
March 25, 2022

The customer satisfaction team is very accomodating whether you reach them via phone or through email. I chose a dress that I need remade to accommodate my "top" and the communications have been really responsive.

Date of experience: March 25, 2022
Arizona
1 review
0 helpful votes
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Will try again!
March 25, 2022

Love all the options to choose from. I do wish that certain dress styles had fabric options as well.

Date of experience: March 25, 2022
Spain
1 review
0 helpful votes
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Happy customer
March 25, 2022

I used a standard size 12 for my skirt, and I'm very pleased with the fit.

Date of experience: March 25, 2022
Georgia
1 review
0 helpful votes
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Repeat customer
March 25, 2022

I get the best compliments on my dresses from eShakti. I love that I can customize the dress, add sleeves, change the neckline, and most importantly the length!

Date of experience: March 25, 2022
North Carolina
1 review
0 helpful votes
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One Out Of Three Ain't Awful
April 24, 2022

Ordered three dresses, had to send two of them back

Date of experience: March 25, 2022
Texas
1 review
0 helpful votes
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Great service and great prices
March 25, 2022

The dresses are well made and good quality. I love the fabric and the ability to customize the dresses. Plus every dress has pockets.

Date of experience: March 25, 2022