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EshaktiReviews 4,830

eshakti.com
chic, casual womenAge 26-45
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From the business

eShakti.com is the #1 women's custom clothing company in the US with presence in Canada, Australia, and other countries as well. We are the only clothing brand to offer the widest range of personalized dresses, tops, and bottoms so you get YOUR size and YOUR style, every time. You can either choose from our standard sizes (0-36W) or opt to get your outfits made to your exact measurements, while also being able to customize your preferred neckline, sleeve, and hem length for any outfit you choose. Every day we launch up to 30 new styles and all our outfits are fully customizable for size and style. We also offer a unique Fit Guarantee Program to new customers where if the fit does not meet their expectations, we remake the garment for free based on their feedback.

Our customers say they look their best and feel confident and comfortable in our clothes. They love flaunting their personalized, made-to-order outfits that sets them apart from the rest and gets them the compliments they d...


eshakti.com
+1 855-374-2584
USA
Founded in 2001
Clothing item from EshaktiFashion apparel by EshaktiMerchandise from Eshakti clothing lineEshakti fashion product

Business Highlights

General

Year Founded: 2001
Target Gender: women
Target Age Group: 26-45

Shipping

Shipping Cost: $12.95
Free Shipping: no
Shipped From: USA

Returns

Return Policy: not free
Return Instructions: items being returned must be unworn, unwashed, and unaltered with all tags intact
Return Cost: $4 per item

Sustainability

Recycling Program: no

Product

Style: chic, casual
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, 1X, 2X, 3X, 4X, 5X, 6X)

Customer Service

Support Channels: phone, email
Support Phone: +1 855-374-2584
Support Email: customerchampion@eshakti.com

Payment Options

Payment Methods: card payments, PayPal

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Eshakti Reviews Summary

eShakti has experienced a significant decline in customer satisfaction, transitioning from a previously well-regarded retailer known for quality custom clothing to one facing widespread complaints about unfulfilled orders and poor customer service. Customers frequently report long delays in shipping, lack of communication, and difficulties obtaining refunds for canceled items. While many long-time patrons express nostalgia for the company's earlier reliability and product quality, current sentiments indicate a growing frustration with the company's operational issues and perceived lack of accountability. Overall, the feedback suggests a critical need for eShakti to improve its customer service and fulfill its commitments to regain consumer trust.

This summary is generated by AI, based on text from customer reviews

service
885
value
2,368
shipping
2,393
returns
205
quality
3,692
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Instant Feedback

21,838 reviews

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New Jersey
2 reviews
0 helpful votes
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Love my star-filled dress!
April 11, 2022

Super helpful and attentive all the way thru. Special thanks to all the hard workers that produced and delivered a new dress for a wedding that I'm attending for childhood friends.

Date of experience: April 11, 2022
Texas
1 review
0 helpful votes
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Pintuck top
April 11, 2022

I am happy with the quality and price of the top. The actual length was quite a bit longer than the picture.

Date of experience: April 11, 2022
Finland
1 review
0 helpful votes
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I am very pleased with my purchase and the customer service experience. My dress got a little delay due to high volume of orders, but I was always kept updated what was going on and what is going to happen. I felt like I was always took inconsideration in the process of making and delivering the dress.

Date of experience: April 11, 2022
Texas
1 review
0 helpful votes
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Quality craftsmanship all the way
April 11, 2022

Very pleased with the quality of the products, the website, and shipping. Easy and looks great!

Date of experience: April 11, 2022
Massachusetts
1 review
0 helpful votes
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Mixed experience
May 11, 2022

The dress I ordered to fit was perfect except for being too long. I ordered a remake right away but three weeks later nothing on the site shows that and when I email them, every time they say it will be shipped in the next two days and then it isn't.

Date of experience: April 11, 2022
Texas
1 review
0 helpful votes
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Beautiful dress
April 11, 2022

Easy ordering and fast shipping! I drape, cut and fit of the dress.

Date of experience: April 11, 2022
Australia
1 review
0 helpful votes
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5 stars
April 11, 2022

My complaint only about the dress is the sleeve is little bit short

Date of experience: April 11, 2022
France
1 review
0 helpful votes
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Good brand but some details can be improved.
May 11, 2022
Updated review

I have selected some dresses from the Overstock section and when I had to pay the dresses weren't in my cart anymore. I can still see the dresses in the Overstock offers, but impossible to select again. Quite disappointed, I have placed an order without these offers. The order was delivered with several days of delay, without a good communication about the expected delivery date. Once the dresses arrived I was super excited: the quality, the style, the material... amazing! But unfortunately all the dresses fit way too loose. I have decided to keep one (a wrap floral dress, that can be adjusted around my body so it's still flattering), to return 2 of them and ask for free remake for the remaining 2. But the long delivery time really made me wonder if I would repeat the experience again. I needed the dresses for a special occasion (I have underlined it in my order) but now it's going to take too long to receive the new ones...

Date of experience: April 11, 2022

I have selected some dresses from the Overstock section...
April 17, 2022
Previous review

I have selected some dresses from the Overstock section and when I had to pay the dresses weren't in my cart anymore. I can still see the dresses in the Overstock offers, but impossible to select again

Date of experience: March 18, 2022
Australia
1 review
0 helpful votes
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Love it
April 10, 2022

Was expecting my order to be an experiment in the pitfalls of online ordering. Changed neckline, changed sleeve, changed length of dress. I was fully expecting to have to send it back. BUT IT FITS perfectly and is a lovely dress.

Date of experience: April 10, 2022
Colorado
1 review
0 helpful votes
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Overall I would say my experience was positive and the clothing was high quality. One of the difficulties with online shopping of course is that you can't tell how things will look before purchasing them. One consistent issue I have had when ordering from eShakti is that even though I order the smallest size available - xs/0 - it is always still really big on me and I end up having to take extra steps to shrink or otherwise modify the clothing. I know they offer custom sizing, but that costs extra and the measurements listed for the pre-set 0/xs size match my own anyway. I am not even particularly small - I'm average height and only a little below average weight - and size 0/xs at most clothing stores fits me well. So for eShakti's xs to be so big on me seems like maybe there should be smaller size options available. I know they do offer free do-overs if you take pictures and send the garment back, but for me it's just easier to either do the modifications myself of have a local tailor do them. I definitely still recommend eShakti though; the garments are much better quality than what you'd find in the average department store, and are pretty affordable for basically being made-to-order. And I personally know people who aren't as difficult to fit that have had great experiences with them!

Date of experience: April 10, 2022
Ohio
1 review
0 helpful votes
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Disappointed yet again
May 10, 2022

This is the third time now, the third order in a row, where my special instructions have not been followed. I asked only for simple things, such as a particular length for my dresses, and received an email that those instructions would be followed, yet again they were not. I asked for the dresses to be made 45 inches long. They were 41.5 inches long. Really getting frustrated with eShakti.

Date of experience: April 10, 2022
India
1 review
0 helpful votes
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Could have been better
April 10, 2022

Hi,

Al though I received the order, I was not happy with the customer service as there was no response from team about the product even after several follow up.

Product in itself was fine although not as expected but still was better and worth the discount I got.

Date of experience: April 10, 2022
New Zealand
1 review
0 helpful votes
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Good product
April 10, 2022
Updated review

All good so far, great delivery time. Good website

Date of experience: April 10, 2022

All good so far
March 19, 2022
Previous review

All good so far

Date of experience: March 19, 2022
Canada
1 review
0 helpful votes
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My go to shopping place
April 10, 2022
Updated review

Thanks to eShakti I finally have clothes that fit all of me! I especially like the shirts cut to my measurements, the ready-to-wear stuff never fits. I also appreciate the quality of the fabrics and the great craftmanship.

Date of experience: April 10, 2022

Great shopping and great products
October 20, 2021
Previous review

Best shopping ever, better than live shopping! The clothes always fit my body and my taste.

Date of experience: October 20, 2021

Shop with confidence
September 11, 2021
Previous review

Two orders so far, all was perfect. It is wonderful to finally have clothes that fit my body. I also like that the employees have good work conditions (regular hours sick days, insurances, pension fund), better than what most seamstresses get in my country, honestly.

Date of experience: September 11, 2021

My first order was perfect, I want more!
September 1, 2021
Previous review

My first order was perfect, I want more!

Date of experience: September 1, 2021
Canada
1 review
0 helpful votes
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Love Chelsea
April 10, 2022

I love shopping with eShakti. And being able to choose fabrics I love with dress styles that I enjoy wearing is priceless.

Date of experience: April 10, 2022
New York
2 reviews
0 helpful votes
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Easy to place order
April 10, 2022

Easy to place an order and they are as pictured. Did not need to have them customized

Date of experience: April 10, 2022
Washington
1 review
0 helpful votes
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Love having the ability to customize to my shape and preferences.

Date of experience: April 10, 2022
California
1 review
0 helpful votes
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My first custom dress
April 10, 2022

I am 6 feet tall, and this eShakti dress is the best fitting piece of apparel that I've had in decades. I never do this, I put it on, and FaceTimed both of my tall daughters, telling them why they need to order from you for their next dress, I am so excited that I tried an outfit from you. I'll be back!

Date of experience: April 10, 2022
Canada
1 review
0 helpful votes
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My experience
April 10, 2022

I had a very positive experience overall on the website! It's so easy and seamless to navigate

Date of experience: April 10, 2022
Kentucky
1 review
0 helpful votes
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Beautiful
April 10, 2022

Love that we have options! This dress is beautiful, the fit is like it was tailored for me and the fabric is quality pattern.

Date of experience: April 10, 2022