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EshaktiReviews 4,830

eshakti.com
chic, casual womenAge 26-45
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From the business

eShakti.com is the #1 women's custom clothing company in the US with presence in Canada, Australia, and other countries as well. We are the only clothing brand to offer the widest range of personalized dresses, tops, and bottoms so you get YOUR size and YOUR style, every time. You can either choose from our standard sizes (0-36W) or opt to get your outfits made to your exact measurements, while also being able to customize your preferred neckline, sleeve, and hem length for any outfit you choose. Every day we launch up to 30 new styles and all our outfits are fully customizable for size and style. We also offer a unique Fit Guarantee Program to new customers where if the fit does not meet their expectations, we remake the garment for free based on their feedback.

Our customers say they look their best and feel confident and comfortable in our clothes. They love flaunting their personalized, made-to-order outfits that sets them apart from the rest and gets them the compliments they d...


eshakti.com
+1 855-374-2584
USA
Founded in 2001
Clothing item from EshaktiFashion apparel by EshaktiMerchandise from Eshakti clothing lineEshakti fashion product

Business Highlights

General

Year Founded: 2001
Target Gender: women
Target Age Group: 26-45

Shipping

Shipping Cost: $12.95
Free Shipping: no
Shipped From: USA

Returns

Return Policy: not free
Return Instructions: items being returned must be unworn, unwashed, and unaltered with all tags intact
Return Cost: $4 per item

Sustainability

Recycling Program: no

Product

Style: chic, casual
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, 1X, 2X, 3X, 4X, 5X, 6X)

Customer Service

Support Channels: phone, email
Support Phone: +1 855-374-2584
Support Email: customerchampion@eshakti.com

Payment Options

Payment Methods: card payments, PayPal

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Eshakti Reviews Summary

eShakti has experienced a significant decline in customer satisfaction, transitioning from a previously well-regarded retailer known for quality custom clothing to one facing widespread complaints about unfulfilled orders and poor customer service. Customers frequently report long delays in shipping, lack of communication, and difficulties obtaining refunds for canceled items. While many long-time patrons express nostalgia for the company's earlier reliability and product quality, current sentiments indicate a growing frustration with the company's operational issues and perceived lack of accountability. Overall, the feedback suggests a critical need for eShakti to improve its customer service and fulfill its commitments to regain consumer trust.

This summary is generated by AI, based on text from customer reviews

service
885
value
2,368
shipping
2,393
returns
205
quality
3,692
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Instant Feedback

21,838 reviews

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New York
1 review
0 helpful votes
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Best place to shop
April 13, 2022
Updated review

Easy to shop, easy to browse and customize! Lots to choose from

Date of experience: April 13, 2022

Perfect, as always
January 12, 2022
Previous review

Best place for customizing dresses, tailoring and style.

Date of experience: January 12, 2022
New York
0 reviews
0 helpful votes
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Fast, helpful, beautiful dress
April 13, 2022

I procrastinated a little on ordering a wedding guest dress--the prompt was "formal but funky" and I'm a 3X with a smaller waist and very large hips. This was a tall order for an off-the-rack dress. The option to customize the fabric, cut, and dimensions for my personal measurements was amazing, and the cherry on top was the speed and tracking. Thank you so much, I couldn't be happier!

Date of experience: April 13, 2022
Rhode Island
1 review
0 helpful votes
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Sleeves are tight
April 13, 2022

Overall I say this was 5 stars except the sleeves are super tight on my arms, I do not have enough time to return and reorder so I will have to deal with it.

Date of experience: April 13, 2022
New York
1 review
0 helpful votes
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Perfect
April 13, 2022

Quick and easy. Arrived when expected. Workmanship is outstanding. Will be buying from eShakti again.

Date of experience: April 13, 2022
Arkansas
1 review
0 helpful votes
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True to images
April 13, 2022

The pants are just as beautiful as the images. There is no stretch so check your actual size.

Date of experience: April 13, 2022
Finland
1 review
0 helpful votes
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Good service
April 13, 2022

Service was good. I've got an email to confirm my hight and one of two items I ordered came quite quickly. Other on didn't came at all- I got notice about the difficulties to provide the other dress.

Date of experience: April 13, 2022
California
1 review
0 helpful votes
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Beautiful dress!
April 12, 2022

Well made and fit perfectly! I like the design and the belt

Date of experience: April 12, 2022
Illinois
1 review
0 helpful votes
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Does not fit
May 12, 2022

Nice people. Dress does not look like dress on website and not does not fit.

Date of experience: April 12, 2022
Canada
1 review
0 helpful votes
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I had another dress ordered in size 12 before ordering this one. So size 12 dress was a little loose for me so i thought i would order size 10 for this one would be perfect for me! But then size 10 was even looser than size 12. Just wondering what went wrong! May be mistake... or is it a looser fit. I don't know. I am a regular customer of e-shakti -- love their dresses, prints, custom fit and everything

Date of experience: April 12, 2022
Canada
2 reviews
0 helpful votes
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Classic & sophisticated
April 12, 2022

Returning the dress (already back in the mail) but well made, excellent quality.

Date of experience: April 12, 2022
New York
1 review
0 helpful votes
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I love the idea of customizing items and the prints and styles available look beautiful online. But I was very disappointed with the shape and cut of the two items I ordered. Neither even came close to fitting me.

Date of experience: April 12, 2022
Texas
1 review
0 helpful votes
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Good experience with Eshakti
April 12, 2022

The site was easy to navigate. The clothing description were very accurate and the materials are very nice. Love this website for dressy clothes.

Date of experience: April 12, 2022
Utah
1 review
0 helpful votes
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I always have a great experience with navigating, shopping, and shipping through eShakti.

Date of experience: April 12, 2022
Oklahoma
1 review
0 helpful votes
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L
April 12, 2022

Great Please provide your feedback on your overall shopping experience with eShakti

Date of experience: April 12, 2022
New York
1 review
0 helpful votes
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It's just ok
May 12, 2022
Updated review

That material would be different - hole it doesn't shrink when I was it!

Date of experience: April 12, 2022

Quick and easy
March 16, 2022
Previous review

Quick and easy. Can't wait to see it

Date of experience: March 16, 2022
Australia
1 review
0 helpful votes
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Dress
April 11, 2022

Dress looks great bit long but I can get it taken up

Date of experience: April 11, 2022
Michigan
1 review
0 helpful votes
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Product is great - in quality and fit. Service response and one small design detail not so good.

Date of experience: April 11, 2022
Texas
1 review
0 helpful votes
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Just what we need
April 11, 2022

Love eshakti for giving me modest dresses, so many choices, and an easy experience.

Date of experience: April 11, 2022
Washington
3 reviews
1 helpful vote
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Wonderful custom clothing
April 11, 2022

I love having things custom fit for me. It's so hard to get a good fit in off-the-rack clothes, and with eShakti you also get to pick hem length, sleeves, neckline and a new thing where you can choose the fabric from one garment and have it made into another style. If I had all the money in the world, this is where all my clothes would come from.

EDIT: Prices have jumped recently, no surprise, but they only guarantee your first three purchases for fit, and I guess after that you are at their mercy for whether it fits or not, even paying the extra to customize. They are pretty bad about answering emails and when asked what happens to a custom fit after the third garment, they failed to answer ever. So if you are buying ready to wear or are okay paying for a fit that might not work (sister has had some bad experiences with things not working out) then they do still have quality fabrics and work. But I'm a lot more jaded now that they aren't really backing up their guarentee policies. Disappointing.

Date of experience: April 11, 2022
California
1 review
0 helpful votes
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Lovely dress
April 11, 2022

Love the experience of taking a style and personalizing it to suit me!

Date of experience: April 11, 2022