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EshaktiReviews 4,830

eshakti.com
chic, casual womenAge 26-45
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From the business

eShakti.com is the #1 women's custom clothing company in the US with presence in Canada, Australia, and other countries as well. We are the only clothing brand to offer the widest range of personalized dresses, tops, and bottoms so you get YOUR size and YOUR style, every time. You can either choose from our standard sizes (0-36W) or opt to get your outfits made to your exact measurements, while also being able to customize your preferred neckline, sleeve, and hem length for any outfit you choose. Every day we launch up to 30 new styles and all our outfits are fully customizable for size and style. We also offer a unique Fit Guarantee Program to new customers where if the fit does not meet their expectations, we remake the garment for free based on their feedback.

Our customers say they look their best and feel confident and comfortable in our clothes. They love flaunting their personalized, made-to-order outfits that sets them apart from the rest and gets them the compliments they d...


eshakti.com
+1 855-374-2584
USA
Founded in 2001
Clothing item from EshaktiFashion apparel by EshaktiMerchandise from Eshakti clothing lineEshakti fashion product

Business Highlights

General

Year Founded: 2001
Target Gender: women
Target Age Group: 26-45

Shipping

Shipping Cost: $12.95
Free Shipping: no
Shipped From: USA

Returns

Return Policy: not free
Return Instructions: items being returned must be unworn, unwashed, and unaltered with all tags intact
Return Cost: $4 per item

Sustainability

Recycling Program: no

Product

Style: chic, casual
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, 1X, 2X, 3X, 4X, 5X, 6X)

Customer Service

Support Channels: phone, email
Support Phone: +1 855-374-2584
Support Email: customerchampion@eshakti.com

Payment Options

Payment Methods: card payments, PayPal

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Eshakti Reviews Summary

eShakti has experienced a significant decline in customer satisfaction, transitioning from a previously well-regarded retailer known for quality custom clothing to one facing widespread complaints about unfulfilled orders and poor customer service. Customers frequently report long delays in shipping, lack of communication, and difficulties obtaining refunds for canceled items. While many long-time patrons express nostalgia for the company's earlier reliability and product quality, current sentiments indicate a growing frustration with the company's operational issues and perceived lack of accountability. Overall, the feedback suggests a critical need for eShakti to improve its customer service and fulfill its commitments to regain consumer trust.

This summary is generated by AI, based on text from customer reviews

service
885
value
2,368
shipping
2,393
returns
205
quality
3,692
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21,838 reviews

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Connecticut
1 review
0 helpful votes
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Not for fuller figures
April 10, 2022

Everything was fine, this design was not cut well for my bustline, so I will look for different styles next time

Date of experience: April 10, 2022
Arizona
1 review
0 helpful votes
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Wonderful
April 10, 2022

I love the colors and prints of your materials! It's nice to be able to customize the pieces too

Date of experience: April 10, 2022
Australia
1 review
0 helpful votes
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Love the options
April 10, 2022

I love eShakti because as a plus-size girl living in Australia there aren't a huge amount of options for beautiful dresses that fit. The fact I can have these custom made to my actual measurements means there is almost no risk in buying online. I have never had to return an item to eShakti due to it not looking like it does on the website or because it didn't fit.

Date of experience: April 10, 2022
California
1 review
0 helpful votes
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Experience
April 10, 2022

Was easy to order and I like that I could design my dress

Date of experience: April 10, 2022
Washington
1 review
0 helpful votes
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Great experience
April 9, 2022

The experience was very easy overall. The dress and mask are very pretty and very comfortable! I received it about three weeks which was perfect. Customizable sizes are a nice option!

Date of experience: April 9, 2022
New York
1 review
0 helpful votes
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I love the ability to customize the size. My proportions are not usual, and buying standardized, ready-made clothing always involves compromise for me. I wish I had learned to sew or could afford to have my clothing made by a local seamstress. EShakti comes close to that experience.

Date of experience: April 9, 2022
Arizona
1 review
0 helpful votes
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Value & stle
April 9, 2022

Website is slick and easy. Clothes are lined where they need to be. Well made. Fabric better than expected.

Date of experience: April 9, 2022
Illinois
1 review
0 helpful votes
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Excellent customization
April 9, 2022

I like that I can find so many styles and customize them for my preferences and to fit perfectly. I would like to see a feature where you upload a photo of yourself to see how it would look on you, as another step forward in its user friendliness, which is already ahead of most companies. I

Date of experience: April 9, 2022
Oregon
1 review
0 helpful votes
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Made for me
April 9, 2022

Fun and easy and completely tailored to my body. Now all I have to do is find the right shoes and accessories. Such a relief to order something for a special occasion online and know it fits just right.

Date of experience: April 9, 2022
North Carolina
1 review
0 helpful votes
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Never disappointed
April 9, 2022

I've had a black version of this dress and worn it several times this past winter. I never fail to get compliments. I adjusted the size due to weight my weight loss and the Navy fits perfectly as I expected!

Date of experience: April 9, 2022
Colorado
1 review
0 helpful votes
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Dress
April 9, 2022

Excited to wear this beautiful work of art and live the custom fit options.

Date of experience: April 9, 2022
New Zealand
1 review
0 helpful votes
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Good quality
April 9, 2022

Easy purchase, dresses received exactly as ordered.

Date of experience: April 9, 2022
France
1 review
0 helpful votes
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Terrible customer service
May 8, 2022

Still waiting to hear if I can delay returning an item until I go back to the US as paying to send it back from the UK will mean I get nothing back.
Still waiting to hear about a refit.

Date of experience: April 8, 2022
Ohio
1 review
0 helpful votes
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Easy to order and customize
April 8, 2022

Love the options! I like longer sleeves, so the idea that I can get something I love is amazing

Date of experience: April 8, 2022
Australia
1 review
0 helpful votes
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Mother of the Groom
April 8, 2022

Beautiful dress which fits perfectly! Can't wait to wear it!

Date of experience: April 8, 2022
Idaho
1 review
0 helpful votes
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Green paisley
May 8, 2022

Green paisley. Color was not as expected, was hoping for more of a green it's more of a teal Paisley

Date of experience: April 8, 2022
Washington
1 review
0 helpful votes
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Many orders over the years
May 8, 2022

All in all, very satisfied. But I order the same sizes for all items, yet some fit and others not at all. I wish there was more consistency.

Date of experience: April 8, 2022
Georgia
1 review
0 helpful votes
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I loved this very much! Great and easy shopping experience.

Date of experience: April 8, 2022
GB
1 review
0 helpful votes
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Excellent Company
April 8, 2022

Beautifully made item that turned up very quickly. Excellent company.

Date of experience: April 8, 2022
Washington
1 review
0 helpful votes
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We'll be back
April 8, 2022

Hassle free and very easy. Shipping was quicker than I thought it would be. The overall experience was very good. Bought dress for my daughter and we are both delighted with it. We will be repeat customers. Thanks, eshakti!

Date of experience: April 8, 2022