The company has garnered a predominantly negative reputation, with customers frequently expressing dissatisfaction regarding product quality, service delays, and inadequate customer support. Common complaints include issues with order fulfillment, misleading tracking information, and difficulty obtaining refunds. Many customers reported receiving items that did not match advertised descriptions, leading to frustration and distrust. While some reviews hint at occasional positive experiences, these are overshadowed by the overwhelming sentiment of disappointment. Overall, the feedback indicates a significant need for improvement in customer service practices and product reliability to restore consumer confidence.
This summary is generated by AI, based on text from customer reviews
My shopping experience was great. I got my sexy sleepwear delivered within a short time. It is well designed and fits perfectly. Can't go into details now.
This website is a ripoff I bought a pair of shoes and they were twisted I want my money this cost me 50 dollars for defective shoes i rather pay 70 at the store
Pls pls do not do busness with this company get my order, 3 sizes smaller feather were falling without wearing it I did send picture they have been given me the running around for 4 months now, the dress was return and I am receiving the same email with another representative name
Hi friend,
Could you please send me your order number? As for the dress problem, we have the service manager who will help you with that.
And you may send the email to our customer service department for any kinds of problems, we will reply the email within 2 days: service@ericdress.com
Thank you for your feedback.
Ericdress
2 dresses way to small. I ordered size 16 they are about a size 10. I am trying to return they will not give me a return address. They keep asking me to take pictures. The dresses were $248.00 Can not send back. My son is getting married and a happy occasion is very stressful. I hope I get a chance to return for a refund so far nothing.
My dear friend:
Sorry for the problem you have met.And we accept returns and you can read the returns and refund's policies via the website:
http://www.ericdress.com/help/Returns-Refund-Dispute-15/
And could you offer me your order number so that I can communicate with my workmates for your problems.
Anyway, we will try our best and win your trust.If you have any other questions, you may write to me here:service@ericdress.com or reviews@ericdress.com.
I will make sure that our service manager contact you for details.
Thank you so much for your feedback. May you have a nice day!
Ericdress team
This place is a complete joke! I ordered what I thought was going to be a beautiful dress for my daughter's wedding. First of all, it took almost a month to get it and I ended up getting it the day before the wedding. I ordered a size 14 (as I know that dresses tend to run small) and what I got is more like a US size 8. My teenage daughter couldn't even get it on. Secondly, this is the most hideous dress I have ever seen. It's something that maybe an 80 year old woman would wear. Certainly not something for a 40 something mother of the bride. The customer service was a complete joke. They make it impossible to return something for a refund. They actually wanted me to take this dress to a tailor and video tape the tailor measuring it so that they could make sure it was being measured properly. It wasn't the right color either. I ordered burgundy and it ended up being red. HORRIBLE HORRIBLE HORRIBLE! I'm usually diligent in reading reviews before making a purchase and unfortunately, didn't do it this time. I so wish I would have. Get the word out, this place SUCKS! DO NOT ORDER FROM THEM EVER!
My dear friend:
I'm so sorry you aren't satisfied with our service.And we accept returns and you can read the returns and refund's policies via the website:
http://www.ericdress.com/help/How-to-cancel-an-order-that-hasnt-been-paid-354.html#detail1.
And could you offer me your order number so that I can communicate with my workmates for your problems.
Anyway, we will try our best and win your trust.If you have any other questions, you may write to me here:service@ericdress.com or reviews@ericdress.com.
I will make sure that our service manager contact you for details.
Thank you so much for your feedback. May you have a nice day!
Ericdress
OMG, Real scam from China. DO not Order from them, you will not get what you see on this pictures. VERY poor quality and way off sizing on the clothes. Cheapest Material. Dress came completely damage and no way I can use this dress or give to anybody. 100% garbage. Customer service the worth. SCAM< SCAM. I will put pic. All over the internet, if they will not give me the refund for this junk. So mad.
Worse. Pathetic. I ordered 2 jackets. After a wait of 20 days finally received it. But when to my astonishment both of them don't fit me. Its too small. The quality of one of them is not as it is shown in the picture. When I contacted their customer care through live chat and enquired about return, he politely said "Return will be very expensive for you, why don't you gift or sell some one those jackets and buy new one from us. I will give you discount coupons". Do hell with the coupons. I don't want to spend a penny on this site. Wasted my money and time. Please don't go by the cute dresses. It's all marketing strategy.
WHAT A SCAM... I order a dress that was a xxl when it came the size wasn't anything like a xxl more like a uk 12. They are very unhelpful I wont accept a RETURN very unhappy though I was ordering from a good company via FACEBOOK.
My dear friend:
I'm so sorry you aren't satisfied with our service.And we accept returns and you can read the returns and refund's policies via the website:
http://www.ericdress.com/help/How-to-cancel-an-order-that-hasnt-been-paid-354.html#detail1.
And could you offer me your order number so that I can communicate with my workmates for your problems.
Anyway, we will try our best and win your trust.If you have any other questions, you may write to me here:service@ericdress.com or reviews@ericdress.com.
I will make sure that our service manager contact you for details.
Thank you so much for your feedback. May you have a nice day!
Ericdress
DON'T BUY on Ericdress website! It's a SCAM!
At first, the company is located in China!
I ordered 3 dresses. My order number is 155 932.
After a long time, I finally received them after beginning to worry.
The fabric of 2 dresses is of bad quality & the 3rd dress is badly designed.
Thus I sent them an e-mail, as their procedure requires, to make the return.
But thet refused to give me a return address and unheard of, they want me to send them "photos for a correct judgement"!
I got the same stubborn answers after several e-mails
They refuse to refund dresses I will never wear.
Never before has a customer needed to ask the opinion of the seller to be authorized to return!
I completely agree with those who give one or zero stars and think that the 5 stars and good comments are posted by false customers! So obvious! Not 3 or 4 but all 5 stars...
Was anybody able to make a return and obtained a refund?
I will either ask my credit card company to consider this payment as a fraud from China or and bring a complaint before the commission!
My dear friend:
I'm so sorry you aren't satisfied with our service.And we accept returns and you can read the returns and refund's policies via the website:
http://www.ericdress.com/help/How-to-cancel-an-order-that-hasnt-been-paid-354.html#detail1.
And could you offer me your order number so that I can communicate with my workmates for your problems.
Anyway, we will try our best and win your trust.If you have any other questions, you may write to me here:service@ericdress.com or reviews@ericdress.com.
I will make sure that our service manager contact you for details.
Thank you so much for your feedback. May you have a nice day!
Ericdress
Thank you to all of the girls who bothered to write real reviews! The clothes on the site looked cute, but I wanted to make sure ericdress was not a scam. If I hadn't read your reviews, I would've ordered and been scammed.
Don't bother - picture online is NOT what you get and size chart is way off along with length is way to crazy long. I'm 5ft 7inches and dress still is 10 inches too long. Trying to return and all they keep saying is to upload video and pictures. I sent picture of color being blue not silver and all they say is send more pictures.
My dear friend:
I'm so sorry you aren't satisfied with our service.And we accept returns and you can read the returns and refund's policies via the website:
http://www.ericdress.com/help/How-to-cancel-an-order-that-hasnt-been-paid-354.html#detail1.
And could you offer me your order number so that I can communicate with my workmates for your problems.
Anyway, we will try our best and win your trust.If you have any other questions, you may write to me here:service@ericdress.com or reviews@ericdress.com.
I will make sure that our service manager contact you for details.
Thank you so much for your feedback. May you have a nice day!
Ericdress
So cheap, so amazing round neckline dress it is. This fashion dress gives me a sweet and chic look! Especially the bow waistband catches my eyes. Soft chiffon fabric is also great. It is a great gift for me.
Do not buy from them it a total rip off the jacket i recieved was so bad the material was just made of cheap felt and nothing like i thought so beware
My dear friend:
I'm so sorry to reply to you late. I'm so sorry you aren't satisfied with our service.And we accept returns and you can read the returns and refund's policies via the website:
http://www.ericdress.com/help/How-to-cancel-an-order-that-hasnt-been-paid-354.html#detail1.
And could you offer me your order number so that I can communicate with my workmates for your problems.
Anyway, we will try our best and win your trust.If you have any other questions, you may write to me here:service@ericdress.com or reviews@ericdress.com.
I will make sure that our service manager contact you for details.
Thank you so much for your feedback. May you have a nice day!
Ericdress
Although it took a while to receive this dress, it was surely worthwhile waiting for it. The picture didn’t lie, it is as beautiful as shown. I had some doubt about the size, because we have European sizes, but all went well and I’m very happy. This dress is meant to surprise my husband on our wedding night when he will celebrate his 40th birthday, I hope he likes the surprise.
Will never buy from China again! Sizes ran so small I could not use anything. Still have not gotten refund!
Dear friend,
I'm so sorry that you have met so many pleasures. But could you offer us your order number so that I can help you check the details with my workmates.And we provide refund&returns, so please read the following policies with the link below:
http://www.ericdress.com/help/1Tracking-information-is-unavailable-67.html#detail1
We will try our best to solve your problems and please believe us to make the shoppnig be better.
If you have any questions about us, please write to me here:service@ericdress.com or reviews@ericdress.com. Thank you for your feedback and may you have a nice day!
Ericdress
I have sent numerous messages and emails to ericdress trying to get instructions on how to return my entire order of items that do not fit (and took much longer to receive than listed on their website), but they are extremely slow replying to emails and instead of giving me instructions on how to return it, they keep trying to convince me to keep the items and order more stuff! Do not order anything from ericdress! They are horrible to work with, most likely a fraudulent company and we will be pursuing action against them!
Dear friend:
I'm so sorry for the problems you have met. Could you give me your order number so that i can check it for you? We will reply to you as soon as possible.
You may write to me here: service@ericdress.com or reviews@ericdress.com.
On behalf of ericdress, I apologize for not meeting your demand. Hopefully ericdress service team could get your complaint resolved at your satisfaction.
Kinds and regards
Ericdress
Hi,
I have ordered some items of Ericdress on 04.09.2014. The amount of money I have paid through Pay Pal was 135.93 USD! I didn't get the items. The post office gave me confirmation 'No Tracks were found for Parcel' and the items has a status as Not Supplied. I have tried to open a dispute on this subject but after my second email to Ericdress I wasn't even able to contact the company regarding my complaint as on the website window appeared an information 'my order cannot be disputed'. Ericdress left me without the money items I have ordered and any explanation. Gonna contact a lowyer.
Would appreciate quick response please.
Regards Magdalena Wichrowska
I ordered a handbag and a dress which were delivered separately. The dress was the wrong one and I returned it by post to the given address, and asked for a refund, it now over two weeks and I have written to you several times with no response. Please can I have my money back. My order number is: 3123-9423-1261-3408.
My email address is *******@gmail.com,
Dear friend:
I'm so sorry for the problems you have met. Please check your order again and resend to our mailbox. We will reply to you as soon as possible.
You may write to me here: service@ericdress.com or reviews@ericdress.com.
On behalf of ericdress, I apologize for not meeting your demand. Hopefully ericdress service team could get your complaint resolved at your satisfaction.
Kinds and regards
Ericdress
I have made several orders and fully paid for them, order numbers *******, *******, *******, and have received no notification of shipping or tracking, and no reply to my enquires, I am now reading that this whole shopping site is a sham. I am worried not just that the quality might be bad if I do get my orders but that I have been cheated and scammed. I need a reply asap.
Hi Samina,
This is ericdress service on sitejabber. I have received your message.And i have checked the details of your orders and sent email to you. Please be attention to check you mailbox. I f you heve any problems, you can write me here: reviews@ericdress.com. W
Looking forward to hear from you.
Regards,
Ericdress service.
I must say I was very impressed when my dress arrived! The quality of the dress - both material & make - are very high. The dress is very well made, and I would definitely order from ericdress again. I especially love the option for custom measurements!
Answer: Dear friend, Thanks for your mail. We have checked your order and your payment has been passed. Our support will send you the related email about your order, please pay attention to your email box and junk mail box, which you registered on our site. Your support will be highly appreciated. Best regards, Ericdress Team
Answer: Dear friend, Thanks for your question, After you signed up and you can login your account. When you are placing your order, you will see on the right above of your pages, If you have any other questions, please feel free to let us know at reviews@ericdress.com or service@ericdress.com. Have a nice day. Best regards, Ericdress Team
Answer: Dear Sara, Thanks for your question here. Our size charts are for foreign countries.If you want to order, please kindly visit our size chart so that it would be more accurate. Some buyers bought items without referring our size chart. Hope that you could understand. Any other questions, please feel free to let me know at service@ericdress.com or reviews@ericdress.com. Have a nice day. Ericdress Team
Answer: HI, dear Natasha, Thanks for your question here. For the size, you could order according to our size chart details, there should be no problems about it. Any other questions, please feel free to email us at reviews@ericdress.com, I would be able to help you. Have a nice day. Ericdress
Answer: Hi, dear, thanks for your question here. For the shipping, expedited shipping is 2-5 days, standard shipping is 4-8 days and the super saving would be around 25 days. You can see the processing time for the products you need on the products page. Total tome would be processing time plus the shipping time. Hope this would be helpful for you. Have a nice day. Ericdress
Answer: Dear Vickie, Thanks for your question here. We are a popular store now and we have lots of customers around the world. If you want to order from us, you neeed to know the follwing: For the shipping, expedited shipping is 2-5 days, standard shipping is 4-8 days and the super saving is slower than others. You can see the processing time for the products you need on the products page. Total tome would be processing time plus the shipping time. If you have any other questions, please feel free to let us know at reviews@ericdress.com or service@ericdress.com. Have a nice day. Best regards, Ericdress Team
Answer: Avoid this company, the sizing is inconsistent,, small being very small and the large extremely large. Even when you use their sizing guide there does not seem to be consistenency from one style to the next style of dress. YOU WOULD BE VERY DISAPPOINTED IF YOU ORDER FROM THEM.
Answer: Dear Janery, Thanks for your question here. We have a huge amount of customers around the world and also we have many policies on our site. If you want to buy on our site, please refer to our size chart, which would be correct. Thanks. If you have any other questions, please feel free to let us know at reviews@ericdress.com or service@ericdress.com. Have a nice day. Best regards, Ericdress Team
Answer: Dear friend, Nice day. We are very sorry for the unpleasant things happened on you. But our persons have emailed you at:o_lindsey_o@hotmail.co.uk for 2 times, we didn't heard from you. Please just check your mail box and send a reply. We need to know your specific delivery address so that you can get the items you ordered. Please let me know as soon as possible. Have a nice day. Best regards, Ericdress Team
Answer: Dear friend, Thanks for your question here. We are a well online store with good reputation and we have lots of customers around the world. For more, you can also visit our site also, please feel free to write us at service@ericdress.com or reviews@ericdress.com. Have a good day. Best wishes, Ericdress Team+
ericdress.com provides hundreds of dedicated dresses for global buyers. Our buyers are from the US, Europe, Australia and Asia–totaling to over 230 countries worldwide. We also boast over 10 million product listings from our factory.
On ericdress.com, international buyers can purchase a wide range of products at very low prices. In addition, our customer can also enjoy the custom made items, which may be more suitable for you.
ericdress offers a quick-and-easy online purchasing process in addition to offering all of our clients a dedicated and knowledgeable customer service team. Our tried and tested Trust Marketing and Paypal payment processes guarantee a safe and secure purchasing environment.
Unlike our competitors, ericdress has truly taken out the hassle of international trade—from product sourcing, secure payment and shipping. Since its founding, ericdress has seen accelerating growth rate in a number of business indicators, including year-to-year gross merchandising value, number of orders, registered buyers and sellers, and listings.
With the efficient international delivered system, we can collect the superior products and provide the better and faster online shopping service for our clients.
Hey dear,
FIrstly, thanks for shopping with Ericdress.
It’s very disappointing to receive a comment like this. Ericdress has been working hard to offer good and friendly service, and will investigate the concerns you have raised [or you may like to address the specific complaint in a non-defensive way]. I hope you will give us another chance in the future. Can you tell me your Order number so that we can know your problem and solve the problem for you. Waiting for your reply and ready to try our best to help you!
Best wishes
Ericdress Team