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EricDressReviews 1,759

2.8
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EricDress Reviews Summary

The company has garnered a predominantly negative reputation, with customers frequently expressing dissatisfaction regarding product quality, service delays, and inadequate customer support. Common complaints include issues with order fulfillment, misleading tracking information, and difficulty obtaining refunds. Many customers reported receiving items that did not match advertised descriptions, leading to frustration and distrust. While some reviews hint at occasional positive experiences, these are overshadowed by the overwhelming sentiment of disappointment. Overall, the feedback indicates a significant need for improvement in customer service practices and product reliability to restore consumer confidence.

This summary is generated by AI, based on text from customer reviews

service
595
value
579
shipping
587
returns
451
quality
558
Spain
2 reviews
3 helpful votes
Follow Aviva B.
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My shopping experience was great. I got my sexy sleepwear delivered within a short time. It is well designed and fits perfectly. Can't go into details now.

Date of experience: October 10, 2014
Massachusetts
1 review
7 helpful votes
Follow Eri H.
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This website is a ripoff I bought a pair of shoes and they were twisted I want my money this cost me 50 dollars for defective shoes i rather pay 70 at the store

Date of experience: October 6, 2014
ericdress e. EricDress Rep
over a year old

Hey dear,

FIrstly, thanks for shopping with Ericdress.
It’s very disappointing to receive a comment like this. Ericdress has been working hard to offer good and friendly service, and will investigate the concerns you have raised [or you may like to address the specific complaint in a non-defensive way]. I hope you will give us another chance in the future. Can you tell me your Order number so that we can know your problem and solve the problem for you. Waiting for your reply and ready to try our best to help you!

Best wishes
Ericdress Team

New York
2 reviews
23 helpful votes
Follow danie s.
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Pls pls do not do busness with this company get my order, 3 sizes smaller feather were falling without wearing it I did send picture they have been given me the running around for 4 months now, the dress was return and I am receiving the same email with another representative name

Date of experience: October 2, 2014
ericdress e. EricDress Rep
over a year old

Hi friend,

Could you please send me your order number? As for the dress problem, we have the service manager who will help you with that.

And you may send the email to our customer service department for any kinds of problems, we will reply the email within 2 days: service@ericdress.com

Thank you for your feedback.
Ericdress

Maryland
1 review
7 helpful votes
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2 dresses way to small
October 1, 2014

2 dresses way to small. I ordered size 16 they are about a size 10. I am trying to return they will not give me a return address. They keep asking me to take pictures. The dresses were $248.00 Can not send back. My son is getting married and a happy occasion is very stressful. I hope I get a chance to return for a refund so far nothing.

Date of experience: October 1, 2014
ericdress e. EricDress Rep
over a year old

My dear friend:
Sorry for the problem you have met.And we accept returns and you can read the returns and refund's policies via the website:
http://www.ericdress.com/help/Returns-Refund-Dispute-15/
And could you offer me your order number so that I can communicate with my workmates for your problems.
Anyway, we will try our best and win your trust.If you have any other questions, you may write to me here:service@ericdress.com or reviews@ericdress.com.
I will make sure that our service manager contact you for details.
Thank you so much for your feedback. May you have a nice day!
Ericdress team

California
1 review
13 helpful votes
Follow Tracy C.
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This place is a complete joke! I ordered what I thought was going to be a beautiful dress for my daughter's wedding. First of all, it took almost a month to get it and I ended up getting it the day before the wedding. I ordered a size 14 (as I know that dresses tend to run small) and what I got is more like a US size 8. My teenage daughter couldn't even get it on. Secondly, this is the most hideous dress I have ever seen. It's something that maybe an 80 year old woman would wear. Certainly not something for a 40 something mother of the bride. The customer service was a complete joke. They make it impossible to return something for a refund. They actually wanted me to take this dress to a tailor and video tape the tailor measuring it so that they could make sure it was being measured properly. It wasn't the right color either. I ordered burgundy and it ended up being red. HORRIBLE HORRIBLE HORRIBLE! I'm usually diligent in reading reviews before making a purchase and unfortunately, didn't do it this time. I so wish I would have. Get the word out, this place SUCKS! DO NOT ORDER FROM THEM EVER!

Date of experience: September 30, 2014
ericdress e. EricDress Rep
over a year old

My dear friend:
I'm so sorry you aren't satisfied with our service.And we accept returns and you can read the returns and refund's policies via the website:
http://www.ericdress.com/help/How-to-cancel-an-order-that-hasnt-been-paid-354.html#detail1.
And could you offer me your order number so that I can communicate with my workmates for your problems.
Anyway, we will try our best and win your trust.If you have any other questions, you may write to me here:service@ericdress.com or reviews@ericdress.com.
I will make sure that our service manager contact you for details.
Thank you so much for your feedback. May you have a nice day!
Ericdress

Indiana
2 reviews
36 helpful votes
Follow Joe J.
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OMG, Real scam from China
September 30, 2014

OMG, Real scam from China. DO not Order from them, you will not get what you see on this pictures. VERY poor quality and way off sizing on the clothes. Cheapest Material. Dress came completely damage and no way I can use this dress or give to anybody. 100% garbage. Customer service the worth. SCAM< SCAM. I will put pic. All over the internet, if they will not give me the refund for this junk. So mad.

Date of experience: September 30, 2014
Washington
2 reviews
27 helpful votes
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Worse
September 30, 2014

Worse. Pathetic. I ordered 2 jackets. After a wait of 20 days finally received it. But when to my astonishment both of them don't fit me. Its too small. The quality of one of them is not as it is shown in the picture. When I contacted their customer care through live chat and enquired about return, he politely said "Return will be very expensive for you, why don't you gift or sell some one those jackets and buy new one from us. I will give you discount coupons". Do hell with the coupons. I don't want to spend a penny on this site. Wasted my money and time. Please don't go by the cute dresses. It's all marketing strategy.

Date of experience: September 30, 2014
GB
1 review
13 helpful votes
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WHAT A SCAM...
September 30, 2014

WHAT A SCAM... I order a dress that was a xxl when it came the size wasn't anything like a xxl more like a uk 12. They are very unhelpful I wont accept a RETURN very unhappy though I was ordering from a good company via FACEBOOK.

Date of experience: September 30, 2014
ericdress e. EricDress Rep
over a year old

My dear friend:
I'm so sorry you aren't satisfied with our service.And we accept returns and you can read the returns and refund's policies via the website:
http://www.ericdress.com/help/How-to-cancel-an-order-that-hasnt-been-paid-354.html#detail1.
And could you offer me your order number so that I can communicate with my workmates for your problems.
Anyway, we will try our best and win your trust.If you have any other questions, you may write to me here:service@ericdress.com or reviews@ericdress.com.
I will make sure that our service manager contact you for details.
Thank you so much for your feedback. May you have a nice day!
Ericdress

France
2 reviews
40 helpful votes
Follow Lina L.
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DON'T BUY on Ericdress website! It's a SCAM!

At first, the company is located in China!
I ordered 3 dresses. My order number is 155 932.
After a long time, I finally received them after beginning to worry.
The fabric of 2 dresses is of bad quality & the 3rd dress is badly designed.

Thus I sent them an e-mail, as their procedure requires, to make the return.
But thet refused to give me a return address and unheard of, they want me to send them "photos for a correct judgement"!
I got the same stubborn answers after several e-mails
They refuse to refund dresses I will never wear.

Never before has a customer needed to ask the opinion of the seller to be authorized to return!
I completely agree with those who give one or zero stars and think that the 5 stars and good comments are posted by false customers! So obvious! Not 3 or 4 but all 5 stars...

Was anybody able to make a return and obtained a refund?

I will either ask my credit card company to consider this payment as a fraud from China or and bring a complaint before the commission!

Date of experience: September 29, 2014
ericdress e. EricDress Rep
over a year old

My dear friend:
I'm so sorry you aren't satisfied with our service.And we accept returns and you can read the returns and refund's policies via the website:
http://www.ericdress.com/help/How-to-cancel-an-order-that-hasnt-been-paid-354.html#detail1.
And could you offer me your order number so that I can communicate with my workmates for your problems.
Anyway, we will try our best and win your trust.If you have any other questions, you may write to me here:service@ericdress.com or reviews@ericdress.com.
I will make sure that our service manager contact you for details.
Thank you so much for your feedback. May you have a nice day!
Ericdress

Illinois
1 review
25 helpful votes
Follow shelly c.
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Thank you to all of the girls who bothered to write real reviews! The clothes on the site looked cute, but I wanted to make sure ericdress was not a scam. If I hadn't read your reviews, I would've ordered and been scammed.

Date of experience: September 28, 2014
New Jersey
2 reviews
22 helpful votes
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Don't bother
September 28, 2014

Don't bother - picture online is NOT what you get and size chart is way off along with length is way to crazy long. I'm 5ft 7inches and dress still is 10 inches too long. Trying to return and all they keep saying is to upload video and pictures. I sent picture of color being blue not silver and all they say is send more pictures.

Date of experience: September 28, 2014
ericdress e. EricDress Rep
over a year old

My dear friend:
I'm so sorry you aren't satisfied with our service.And we accept returns and you can read the returns and refund's policies via the website:
http://www.ericdress.com/help/How-to-cancel-an-order-that-hasnt-been-paid-354.html#detail1.
And could you offer me your order number so that I can communicate with my workmates for your problems.
Anyway, we will try our best and win your trust.If you have any other questions, you may write to me here:service@ericdress.com or reviews@ericdress.com.
I will make sure that our service manager contact you for details.
Thank you so much for your feedback. May you have a nice day!
Ericdress

Hong Kong
1 review
4 helpful votes
Follow Adela C.
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So cheap, so amazing round neckline dress it is. This fashion dress gives me a sweet and chic look! Especially the bow waistband catches my eyes. Soft chiffon fabric is also great. It is a great gift for me.

Date of experience: September 28, 2014
GB
1 review
17 helpful votes
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Do not buy from them it a total rip off the jacket i recieved was so bad the material was just made of cheap felt and nothing like i thought so beware

Date of experience: September 27, 2014
ericdress e. EricDress Rep
over a year old

My dear friend:
I'm so sorry to reply to you late. I'm so sorry you aren't satisfied with our service.And we accept returns and you can read the returns and refund's policies via the website:
http://www.ericdress.com/help/How-to-cancel-an-order-that-hasnt-been-paid-354.html#detail1.
And could you offer me your order number so that I can communicate with my workmates for your problems.
Anyway, we will try our best and win your trust.If you have any other questions, you may write to me here:service@ericdress.com or reviews@ericdress.com.
I will make sure that our service manager contact you for details.
Thank you so much for your feedback. May you have a nice day!
Ericdress

District of Columbia
1 review
2 helpful votes
Follow lilian C.
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Although it took a while to receive this dress, it was surely worthwhile waiting for it. The picture didn’t lie, it is as beautiful as shown. I had some doubt about the size, because we have European sizes, but all went well and I’m very happy. This dress is meant to surprise my husband on our wedding night when he will celebrate his 40th birthday, I hope he likes the surprise.

Date of experience: September 24, 2014
Virginia
1 review
12 helpful votes
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Will never buy from China again! Sizes ran so small I could not use anything. Still have not gotten refund!

Date of experience: September 24, 2014
ericdress e. EricDress Rep
over a year old

Dear friend,
I'm so sorry that you have met so many pleasures. But could you offer us your order number so that I can help you check the details with my workmates.And we provide refund&returns, so please read the following policies with the link below:
http://www.ericdress.com/help/1Tracking-information-is-unavailable-67.html#detail1
We will try our best to solve your problems and please believe us to make the shoppnig be better.
If you have any questions about us, please write to me here:service@ericdress.com or reviews@ericdress.com. Thank you for your feedback and may you have a nice day!
Ericdress

Illinois
1 review
19 helpful votes
Follow Cheryl J.
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I have sent numerous messages and emails to ericdress trying to get instructions on how to return my entire order of items that do not fit (and took much longer to receive than listed on their website), but they are extremely slow replying to emails and instead of giving me instructions on how to return it, they keep trying to convince me to keep the items and order more stuff! Do not order anything from ericdress! They are horrible to work with, most likely a fraudulent company and we will be pursuing action against them!

Date of experience: September 23, 2014
ericdress e. EricDress Rep
over a year old

Dear friend:
I'm so sorry for the problems you have met. Could you give me your order number so that i can check it for you? We will reply to you as soon as possible.
You may write to me here: service@ericdress.com or reviews@ericdress.com.

On behalf of ericdress, I apologize for not meeting your demand. Hopefully ericdress service team could get your complaint resolved at your satisfaction.

Kinds and regards
Ericdress

GB
1 review
18 helpful votes
Follow Magdalena W.
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Hi
September 22, 2014

Hi,
I have ordered some items of Ericdress on 04.09.2014. The amount of money I have paid through Pay Pal was 135.93 USD! I didn't get the items. The post office gave me confirmation 'No Tracks were found for Parcel' and the items has a status as Not Supplied. I have tried to open a dispute on this subject but after my second email to Ericdress I wasn't even able to contact the company regarding my complaint as on the website window appeared an information 'my order cannot be disputed'. Ericdress left me without the money items I have ordered and any explanation. Gonna contact a lowyer.
Would appreciate quick response please.
Regards Magdalena Wichrowska

Date of experience: September 22, 2014
GB
2 reviews
21 helpful votes
Follow Charity M.
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I ordered a handbag and a dress which were delivered separately. The dress was the wrong one and I returned it by post to the given address, and asked for a refund, it now over two weeks and I have written to you several times with no response. Please can I have my money back. My order number is: 3123-9423-1261-3408.
My email address is *******@gmail.com,

Date of experience: September 22, 2014
ericdress e. EricDress Rep
over a year old

Dear friend:
I'm so sorry for the problems you have met. Please check your order again and resend to our mailbox. We will reply to you as soon as possible.
You may write to me here: service@ericdress.com or reviews@ericdress.com.
On behalf of ericdress, I apologize for not meeting your demand. Hopefully ericdress service team could get your complaint resolved at your satisfaction.
Kinds and regards
Ericdress

California
2 reviews
23 helpful votes
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I have made several orders and fully paid for them, order numbers *******, *******, *******, and have received no notification of shipping or tracking, and no reply to my enquires, I am now reading that this whole shopping site is a sham. I am worried not just that the quality might be bad if I do get my orders but that I have been cheated and scammed. I need a reply asap.

Date of experience: September 21, 2014
ericdress e. EricDress Rep
over a year old

Hi Samina,
This is ericdress service on sitejabber. I have received your message.And i have checked the details of your orders and sent email to you. Please be attention to check you mailbox. I f you heve any problems, you can write me here: reviews@ericdress.com. W
Looking forward to hear from you.
Regards,
Ericdress service.

RU
1 review
1 helpful vote
Follow Shely B.
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I must say I was very impressed when my dress arrived! The quality of the dress - both material & make - are very high. The dress is very well made, and I would definitely order from ericdress again. I especially love the option for custom measurements!

Date of experience: September 9, 2014

From the business

ericdress.com provides hundreds of dedicated dresses for global buyers. Our buyers are from the US, Europe, Australia and Asia–totaling to over 230 countries worldwide. We also boast over 10 million product listings from our factory.
On ericdress.com, international buyers can purchase a wide range of products at very low prices. In addition, our customer can also enjoy the custom made items, which may be more suitable for you.

ericdress offers a quick-and-easy online purchasing process in addition to offering all of our clients a dedicated and knowledgeable customer service team. Our tried and tested Trust Marketing and Paypal payment processes guarantee a safe and secure purchasing environment.
Unlike our competitors, ericdress has truly taken out the hassle of international trade—from product sourcing, secure payment and shipping. Since its founding, ericdress has seen accelerating growth rate in a number of business indicators, including year-to-year gross merchandising value, number of orders, registered buyers and sellers, and listings.

With the efficient international delivered system, we can collect the superior products and provide the better and faster online shopping service for our clients.


ericdress.com
London, England, United Kingdom