The company has garnered a predominantly negative reputation, with customers frequently expressing dissatisfaction regarding product quality, service delays, and inadequate customer support. Common complaints include issues with order fulfillment, misleading tracking information, and difficulty obtaining refunds. Many customers reported receiving items that did not match advertised descriptions, leading to frustration and distrust. While some reviews hint at occasional positive experiences, these are overshadowed by the overwhelming sentiment of disappointment. Overall, the feedback indicates a significant need for improvement in customer service practices and product reliability to restore consumer confidence.
This summary is generated by AI, based on text from customer reviews
I have just recently decided to browse different stores and found out about ericdress.
To my supprise I have found them very helpful, even with change of mind sizes etc.
My daughters School prom dress was purchase from ericdress and was perfect.
She won't put it down.
This site is AWESOME! You really can find some amazing deals- I'm constantly shopping for my neices on here!
Ordered a jacket for winter. Not only was easy to roam the site. It showed the models dimensions so it made it easier to see what it would look like on me. To top it all off, I received the coat the very soon. No question Eridress gets 5 stars.
Bought a dress for my wedding from this site. It fits beautifully, is beautifully made and looks gorgeous. The company communicated well all the time and delivered when they said they would. Only concern was that I had to pay import duty on the dress when it arrived but it was still a great price for a great dress and can't wait to wear iton my big day.
Good products. Good prices. Good service!
Timely shipment. One pair of shoes was incorrectly placed in the correct box. Customer service quickly corrected the problem. Thanks very much! Buy with confidence!
Purchased 3 dresses in an XXL (I looked at the sizing on the website and measured myself). When the goods came, they were only fit for a child and were nowhere near the sizes stated on the site. The quality was also very poor, with unfinished hems and rucked seams.
When I contacted them to return the dresses, they told me to take them to a tailor to alter them, or give them away as gifts! I have never experienced such bad customer service. They are avoiding taking the goods back because of some excuse about customs.
They are not the sizes as described and they are shoddy and badly made.
Never buy from this site. If I could give their customer service no stars, I would.
FYI. Noticed that Eric Dress advertise on this site. Please don't buy from them unless you don't care about your rights as a customer! Site Jabber should seriously consider whether they want to be associated with a company that sells such bad quality goods and has such poor customer service.
It was the worse experience I've ever had with a online order. I ordered a size XL jacket for myself... they sent a size XL in a china size which didn't fit a American child. They refused to refund because of the costs associated with shipping. DO NOT ORDER FROM THEM.
Dear customer,
Sincerely apologize for the problem you have met. Could you give me your order number so that i can check the details for you.And i will report this issue to our higher manager to help you resolve it. Don't worry about ericdress, our workmates always try our best to make you satisfied.
Anyway, we will try our best and win your trust.If you have any other questions, you may write to me here:service@ericdress.com or reviews@ericdress.com.
I will make sure that our service manager contact you for details.
Thank you so much for your feedback. May you have a nice day!
Ericdress team
I would like to know why ericdress.com continually advertises for free shipping but when you go to check out the option is never available. I took the time to order extra items the first time on the site because it stated that if I spent a little over $14 more my order would qualify for free shipping. However when it came to check out it charged shipping anyway. I contacted customer service who said they would place the order for me or click on a link. I did so and re-ordered everything. Then it charged me even more. I wrote again and this time the customer rep told me that free shipping was over. I sent her the email--still got the same stiff generated reply back. I told them to cancel out the order since it was not paid yet. Then today I see free shipping on the side of my Facebook page. I decide to give them another try. Should you have to guess what happened? The same thing all over again. This is really some poor customer service and bordering on false advertisement.
Dear customer,
Sincerely apologize for the problem you have met. Could you give me your order number so that i can check the details for you.And i will report this issue to our higher manager to help you resolve it. Don't worry about ericdress, our workmates always try our best to make you satisfied.
Anyway, we will try our best and win your trust.If you have any other questions, you may write to me here:service@ericdress.com or reviews@ericdress.com.
I will make sure that our service manager contact you for details.
Thank you so much for your feedback. May you have a nice day!
Ericdress team
I got the best dress last week. I ordered a prom in glittering blue for my formal with my friends. Unexpected to arrive early. The fit was perfect only the color was missed out, I want it in aqua blue but I received it in royal blue. Anyway I still love it as long as it's blue.
Thank you ericdress.com. I was searching for the perfect gown for our
December cruise and after buying from several other sites only to be told,
That one is no longer available in my size or that one is discontinued, I
Found one here. Made the purchase on Tuesday and it arrived in Utah on
Friday! Not only does it fit like it was made for me, other than needing
Hemmed it is absolutely beautiful! Fast free shipping and thats just all I
Needed. I bought Morrell Maxie ******* in burgundy, fantastic designer!
THANK YOU!
I love the selection of dresses and the facts that I don't have to go out
Of state to find the dress I need! This is my second tome ordering from
The website and what you see is what you get!
I have an opportunity to buy from ericdress.com more then once. I am a UK citizen and i must say i took note of how fast they did the delivery.it is relatively cheap to buy from them and quality of their dresses is average.
Great shirts, awesome exchange policy, shipment is a bit slow but the excellent service and quality of support make up for that.
Super great to work with. Product was even better than expected!
I went to ericdress to get something warm for a child of a friend. Korean Long Sleeves sweater particularly impressed me. I would choose the apricot sweater because the color is so pleasant. The cotton material is pleasant to wear and will keep the kid warm.
This shop is particularly suitable for women who want something special. It hasa large range of wedding dresses and accessories. I will recommend it to another friend of mine who is getting married next month.
Perhaps I will also stop over at Clothing Section for Women to see if I can pick something up for my niece too. I was thinking perhaps a nice top and a matching pant. There are blouses, shirts and knitwear in exciting colors and designs. I am still undecided. Knitwear looks pretty or perhaps a lace T-shirt will do nicely. For the pant, I think the Korean style pant with Leisure bow Knot will be great. I must check if there are enough color matches. It has a price of $16.29, which fits my budget exactly. The top sets me back $19.63 so that with shipping and taxes the entire thing comes within $40.00. Lovely!
In a word am very satisfied with their service. Basically their communication and commitment is very good.
Ericdress is a great online store then other. They have great collection. Their staff always help for place order and they are serious to delivery. I highly recommend...
I am greatly disappointed with the product and the service I was offered. Honestly I do not recommend using Eric Dresses online service as your Merchant. As I ordered 2 Evening dresses USA size 14, but i received them from chine with china size with no tag on the dress even to verify the size. And I requested the return address many times, but my request went unanswered. Now I am stuck with 2 dresses that don't fit me; however, customer service never showed any interest or care and that is way below the efficient standards of customer service.
Dear customer,
Sincerely apologize for the problem you have met. Could you give me your order number so that i can check the details for you.And i will report this issue to our higher manager to help you resolve it. Don't worry about ericdress, our workmates always try our best to make you satisfied.
Anyway, we will try our best and win your trust.If you have any other questions, you may write to me here:service@ericdress.com or reviews@ericdress.com.
I will make sure that our service manager contact you for details.
Thank you so much for your feedback. May you have a nice day!
Ericdress team
I received my overcoat last week, the coat is exactly what I was looking for.Its zipper is up to the neck which can keep me warm, and the length is good - just above the knee. Really a beautiful coat!
I just bought all my sister's Christmas presents here! Merry Xmas everyone =)
My absolute favorite place to get dress. Honestly, my rating here is based more on the store experience. The dress aren't plenty but what dress there are, are of good quality. I ordered once online because I couldn't find the dress I wanted in my size at the store. The people at the store checked online for me and found them there. I didn't mind the wait.
Answer: Dear friend, Thanks for your mail. We have checked your order and your payment has been passed. Our support will send you the related email about your order, please pay attention to your email box and junk mail box, which you registered on our site. Your support will be highly appreciated. Best regards, Ericdress Team
Answer: Dear friend, Thanks for your question, After you signed up and you can login your account. When you are placing your order, you will see on the right above of your pages, If you have any other questions, please feel free to let us know at reviews@ericdress.com or service@ericdress.com. Have a nice day. Best regards, Ericdress Team
Answer: Dear Sara, Thanks for your question here. Our size charts are for foreign countries.If you want to order, please kindly visit our size chart so that it would be more accurate. Some buyers bought items without referring our size chart. Hope that you could understand. Any other questions, please feel free to let me know at service@ericdress.com or reviews@ericdress.com. Have a nice day. Ericdress Team
Answer: HI, dear Natasha, Thanks for your question here. For the size, you could order according to our size chart details, there should be no problems about it. Any other questions, please feel free to email us at reviews@ericdress.com, I would be able to help you. Have a nice day. Ericdress
Answer: Hi, dear, thanks for your question here. For the shipping, expedited shipping is 2-5 days, standard shipping is 4-8 days and the super saving would be around 25 days. You can see the processing time for the products you need on the products page. Total tome would be processing time plus the shipping time. Hope this would be helpful for you. Have a nice day. Ericdress
Answer: Dear Vickie, Thanks for your question here. We are a popular store now and we have lots of customers around the world. If you want to order from us, you neeed to know the follwing: For the shipping, expedited shipping is 2-5 days, standard shipping is 4-8 days and the super saving is slower than others. You can see the processing time for the products you need on the products page. Total tome would be processing time plus the shipping time. If you have any other questions, please feel free to let us know at reviews@ericdress.com or service@ericdress.com. Have a nice day. Best regards, Ericdress Team
Answer: Avoid this company, the sizing is inconsistent,, small being very small and the large extremely large. Even when you use their sizing guide there does not seem to be consistenency from one style to the next style of dress. YOU WOULD BE VERY DISAPPOINTED IF YOU ORDER FROM THEM.
Answer: Dear Janery, Thanks for your question here. We have a huge amount of customers around the world and also we have many policies on our site. If you want to buy on our site, please refer to our size chart, which would be correct. Thanks. If you have any other questions, please feel free to let us know at reviews@ericdress.com or service@ericdress.com. Have a nice day. Best regards, Ericdress Team
Answer: Dear friend, Nice day. We are very sorry for the unpleasant things happened on you. But our persons have emailed you at:o_lindsey_o@hotmail.co.uk for 2 times, we didn't heard from you. Please just check your mail box and send a reply. We need to know your specific delivery address so that you can get the items you ordered. Please let me know as soon as possible. Have a nice day. Best regards, Ericdress Team
Answer: Dear friend, Thanks for your question here. We are a well online store with good reputation and we have lots of customers around the world. For more, you can also visit our site also, please feel free to write us at service@ericdress.com or reviews@ericdress.com. Have a good day. Best wishes, Ericdress Team+
ericdress.com provides hundreds of dedicated dresses for global buyers. Our buyers are from the US, Europe, Australia and Asia–totaling to over 230 countries worldwide. We also boast over 10 million product listings from our factory.
On ericdress.com, international buyers can purchase a wide range of products at very low prices. In addition, our customer can also enjoy the custom made items, which may be more suitable for you.
ericdress offers a quick-and-easy online purchasing process in addition to offering all of our clients a dedicated and knowledgeable customer service team. Our tried and tested Trust Marketing and Paypal payment processes guarantee a safe and secure purchasing environment.
Unlike our competitors, ericdress has truly taken out the hassle of international trade—from product sourcing, secure payment and shipping. Since its founding, ericdress has seen accelerating growth rate in a number of business indicators, including year-to-year gross merchandising...
Dear customer,
Sincerely apologize for the problem you have met. Could you give me your order number so that i can check the details for you.And i will report this issue to our higher manager to help you resolve it. Don't worry about ericdress, our workmates always try our best to make you satisfied.
Anyway, we will try our best and win your trust.If you have any other questions, you may write to me here:service@ericdress.com or reviews@ericdress.com.
I will make sure that our service manager contact you for details.
Thank you so much for your feedback. May you have a nice day!
Ericdress team