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EricDress Reviews Summary
The company has garnered a predominantly negative reputation, with customers frequently expressing dissatisfaction regarding product quality, service delays, and inadequate customer support. Common complaints include issues with order fulfillment, misleading tracking information, and difficulty obtaining refunds. Many customers reported receiving items that did not match advertised descriptions, leading to frustration and distrust. While some reviews hint at occasional positive experiences, these are overshadowed by the overwhelming sentiment of disappointment. Overall, the feedback indicates a significant need for improvement in customer service practices and product reliability to restore consumer confidence.
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This is an update to a previous review I provided in December 2015. They sent me the completely wrong jacket-a very cheap looking one compared to the $60 one I ordered. Then they ignored my attempts to get it rectified. Finally I got their attention when I wrote my first negative review. They required me to send photos twice of the jacket and labels and then decided it appeared I was sent the wrong item. They asked me to send it to a California warehouse and told me to insure it and get tracking. So, I spent the extra money and mailed it exactly as instructed. I provided the tracking number and saw confirmation that the package was delivered. EricDress is now not responding to any of my emails. I guess they feel happy with themselves getting my money and a jacket back! What a rip-off!
It was my first shopping on this site and i want to say that the items i ordered was delivered faster than i thought and the clothes/shoes fit especially the clothes. I will recommend my friends and family to shop here, it was nice shopping on your site. Thank you.
Alex was awesome at solving my problem. I will be a future customer and refer my friends and family. Alex rocks.
It was a bit big for me it goes up to my upper arm, I would love to wear it with an elegant dress and have a touch of gold along with it! Good accessory for a great price. I love everything about Ericdress, great service, great quality, fast shipping and excellent customer service!
Everything I have received from Ericdress has been wonderful, Great quality wonderful prices. Always arrives in good condition and very fast.
I ordered a dress for a wedding in May, order # *******. I had it customized to my size, and was a bit nervous that I would not receive it in time for the wedding since I ordered it a little late... I was very impressed by the customer service Alex provided, since he put a rush on the item and ensured that I got it in time for the wedding. Not only was the customer service great, but so was the product. The dress was stunning, well made, great quality and fit perfectly! I was so amazed! I loved it and got so many compliments... I'll definitely be ordering here again for my special occasions. The price was also great. Thank you Alex and Eric Dress!
This dress is nothing like the picture. It was cheaply made. If I could upload a picture of the dress they sent me you guys would think twice about ordering from them. I had a ball to go to and I had to go out and buy a new dress. I sent the dress back and they never gave me my money they said it's my problem now. Please don't order!
Dear customer,
Thank you for sharing your experience with us. Our goal here is to exceed our customer's expectations during each shopping. We regret to hear that we did not meet your expectations in terms of product quality and customer services and extend our sincere apologies. I have informed your question to our representative and you would get a reply soon. Please kindly pay atttention to your mail box and send a reply if you got our mail, Thanks. If you have any questions, please feel free to let us know at service@ericdress.com or reviews@ericdress.com with the title " Order ID+your issue".
Have a nice day.
Best wishes,
Ericdress Team
Sent a jacket back 90 days ago. Still do not have my refund. Their standard reply for 3 months is that is their busy season. I have never dealt with such a deceitful company before. I will never order anything from China again. I seriously question their business practices and honesty.
S
Dear customer,
Thank you for sharing your experience with us. Our goal here is to exceed our customer's expectations during each shopping. We regret to hear that we did not meet your expectations in terms of product quality and customer services and extend our sincere apologies. And our representative has emailed you for your order, please kindly pay attention to your mail box and send a reply. Thanks. If you have any questions, please feel free to let us know at service@ericdress.com or reviews@ericdress.com with the title " Order ID+your issue".
Have a nice day.
Best wishes,
Ericdress Team
Showing nice picture and selling one of the rubish product. To attract buyer giving nice offer displaying was $95 now $34 at last sending very cheap product which will cost only $4. This is totally cheating the customers by showing good n crazy offer.So, I am writing for all of the online shopper guy please please dont buy any product from this eric.com. I dont know how come people give this shopping sites good review. Review can be done by their people as well. Anyway is crap sites honestly i let you know you guys dont buy it if bot you will also regret same like me. If you have any quiry regarding product you can ask me is F****** worst. Also, i would like to say this crap web sites business people dont think customer will get money from tree to buy your product we also need to work hard to spend for shopping. So, imagin what will happen if you waste your money for waste product. Thank you
Dear customer,
Thank you for sharing your experience with us. Our goal here is to exceed our customer's expectations during each shopping. We regret to hear that we did not meet your expectations in terms of product quality and customer services and extend our sincere apologies. And our representative has emailed you for your order, please kindly pay attention to your mail box and send a reply. Thanks. If you have any questions, please feel free to let us know at service@ericdress.com or reviews@ericdress.com with the title " Order ID+your issue".
Have a nice day.
Best wishes,
Ericdress Team
My items came on time and they were spectacular. Love, love, love it!
Ericdress. Com is one of the best site to shop, they have everything you could want and more, I'm on this site everyday and always finding something new. I always receive my order on time,
Have no problem with any item I have to return, customer service is excellent. Just keeps going back for more, love love love this site.
I had very good experience with this company. I got my order very fast, the products were very good, with great quality, i will order next time for sure!
Everything I order on this site always arrives on time and sometimes even before times. With free shipping, im ordering nearly every month. I love this site
My first online shop.It was late 2 days and I was a bit worried.
But when it come I was delighted. The dress is very nice.
It fits just like on picture.So, EricDress I will come back!
Fast delivery. Dress is better look on person.
The quality is good for such an affordable price.
I am very satisfied with the dresses and with the prices on this site.
I really love this dress.
I have filed out the information corect and it fits great.
Most important, I have gotten many compliments on it.
Love you EricDress!
The dress arrived in arranged time. Material of this dress is so softly, very nice.
Fits true to size but is a little longer than I expected. Perhaps I should have gone
With the medium. But never mind, I love this dress.
Dress arrived earlier than the estimated 10-20 days. I was very pleased. As with most of the items I purchased from Ericdress, I will buy one size up and it fits perfect. My only issue is I have a short torso and the dress is half an inch too long in the back. Not their fault as they wouldn't know what my torso length is and it's nothing but a small and quick alteration. Overall I love the dress!
After some initial problems with the shipment (delay due to minor item on backorder), which was solved amicably, the package arrived in good shape and by express posting (seller's compensation offer). I am very happy with the product, as described and doing its job already. Overall experience this time a little more complicated than in the past, but I am a happy customer who WILL COME BACK. Thank you all for your problem-solving-attitude! Will use your shop again for our next projects.
I am very happy that I chose to order my dress from EricDress, as it arrived even earlier than I thought, it fits perfectly, and the quality is very good. Thank you and keep up the good work!
From the business
ericdress.com provides hundreds of dedicated dresses for global buyers. Our buyers are from the US, Europe, Australia and Asia–totaling to over 230 countries worldwide. We also boast over 10 million product listings from our factory.
On ericdress.com, international buyers can purchase a wide range of products at very low prices. In addition, our customer can also enjoy the custom made items, which may be more suitable for you.
ericdress offers a quick-and-easy online purchasing process in addition to offering all of our clients a dedicated and knowledgeable customer service team. Our tried and tested Trust Marketing and Paypal payment processes guarantee a safe and secure purchasing environment.
Unlike our competitors, ericdress has truly taken out the hassle of international trade—from product sourcing, secure payment and shipping. Since its founding, ericdress has seen accelerating growth rate in a number of business indicators, including year-to-year gross merchandising...
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
Thank you for sharing your experience with us. Our goal here is to exceed our customer's expectations during each shopping. We regret to hear that we did not meet your expectations in terms of product quality and customer services and extend our sincere apologies. Our representative has emailed you about your order, please kindly check your mail box and send a reply. We hope that we could cooperate well so that your problem could be resolved soon. If you have any questions, please feel free to let us know at service@ericdress.com or reviews@ericdress.com with the title " Order ID+your issue".
Have a nice day.
Best wishes,
Ericdress Team