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EricDress Reviews Summary
The company has garnered a predominantly negative reputation, with customers frequently expressing dissatisfaction regarding product quality, service delays, and inadequate customer support. Common complaints include issues with order fulfillment, misleading tracking information, and difficulty obtaining refunds. Many customers reported receiving items that did not match advertised descriptions, leading to frustration and distrust. While some reviews hint at occasional positive experiences, these are overshadowed by the overwhelming sentiment of disappointment. Overall, the feedback indicates a significant need for improvement in customer service practices and product reliability to restore consumer confidence.
This summary is generated by AI, based on text from customer reviews
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Fits beautifully! Mine is pink just same as the picture, color is true to photo (at least on my monitor). The lace applique is exquisite. I am 5'7" and even with heels the skirt is a bit long but that is easily altered. So happy with my purchase!
Their response was that maybe I could sell the items or give them as a gift. Then the offered $20 off next time if I removed the bad reviews. Nothing comes down until I receive a full refund!
I plan to use this company for my wedding so I did a trial run by buying a custom dress fro my daughter's homecoming (knowing we can go to the store if it did not work out). Her dress was perfect and she was unique! Delivery is slow, so I plan to order well in advance of the wedding. We used honest measurements for my daughter and got a perfect fit.
The material of my dress was described as 'cotton blends.' I checked with Ericdress customer service because I prefer cotton, and was told that the material was a blend of cotton and polyester.
Now it has arrived and the label says 100% polyester.
I don't like wearing 100% polyester because of the static electricity.
Dear Sally,
Thanks for your feedback and we are so sorry to hear that you had some problems about your order. Please note that our representative has emailed you about your order, please kindly pay attention to your registered mail address and send a reply if you got our email. Thanks a lot. If you have any questions, please feel free to let us know at service@ericdress.com or reviews@ericdress.com with the title " Order ID+your issue".
Have a nice day.
Best wishes,
Ericdress Team
I have recieved my dress it is absolutely enticing! Fits really well and it is comfortable. Truly worth the wait for the dress to be made...
They are thieves they haven't sent me my package ordered mine on Dec 16 2015 still nothing and can't get a response from them, buyers be warned!
Dear Jaime,
Thanks for your feedback and we are so sorry to hear that you had some problems about your order. Please note that our representative has emailed you about your order, please kindly pay attention to your registered mail address and send a reply if you got our email. Thanks a lot. If you have any questions, please feel free to let us know at service@ericdress.com or reviews@ericdress.com with the title " Order ID+your issue".
Have a nice day.
Best wishes,
Ericdress Team
I ordered 2 coats in an extra large because I usually wear a size large. I ordered a one size fits all cardigan. The extra large fits like a medium and the one size is more like a small. It's really too bad because the quality is better or at least the same as Products I've purchased here in the U.S. They're just not ethical in their sizing chart!
Dear Lonzine,
Thanks for your feedback and we are so sorry to hear that you had some problems about your order. Please note that our representative has emailed you about your order, please kindly pay attention to your registered mail address and send a reply if you got our email. Thanks a lot. If you have any questions, please feel free to let us know at service@ericdress.com or reviews@ericdress.com with the title " Order ID+your issue".
Have a nice day.
Best wishes,
Ericdress Team
I had a gr8 experience of shopping. Want to buy more... more n more. I hope for the best service. Thank u.
So i orderd 5 items from your site, but i only received 2 of them, far away from what i've seen in the pictures. So i wonder why didn't i received all my products. And how do i do to send the one i got back.
Dear Alina,
Thanks for your feedback here and we are so sorry for this happened on you. Our representative has already emailed you for your order, could u please kindly check your email address and send a reply? Thanks a lot and we believe that your questions would be resolved. If you have any questions, please feel free to let us know at service@ericdress.com or reviews@ericdress.com with the title " Order ID+your issue".
Have a nice day.
Best wishes,
Ericdress Team
I buy the coat from the Ericdress website it's very nice but unfortunately the size is to big for me but thanks a lot to costumer service miss Frances she very helpful tell me to refund or exchange.
I would like to start with a big THANK YOU! The dress is very gorgeous! It arrived earlier than I expected.The sewing, the fabric and the beadings are all super good. Thank you guys again.
Very nice, well made, true to description. A good site.
Have ordered my dress with express delivery(Paid extra 18 GBP). Ordered on 12th December but today is 29th December and they told that they have shipped my order only today. Very BAD SERVICE. So for what peoples paying express delivery costs. They are real SCAMMERS and i will report about them everywhere. If you are SMART and if you don't want waste your time, money and at the end to be disappointed than DON'T USE THEIR SERVICE!
Dear Nadina,
Thanks for your feedback here and so sorry for this happened on you. Our representative has already emailed you for your order, could u please kindly check your email address and send a reply? Thanks a lot and we believe that your questions would be resolved. If you have any questions, please feel free to let us know at service@ericdress.com or reviews@ericdress.com with the title " Order ID+your issue".
Have a nice day.
Best wishes,
Ericdress Team
My dress just arrived today. I had to wait for it a little bit longer than I expected, but it was definitely worth waiting. Dress is perfect! Just like on a picture. The quality is very good and I don't see a difference between my dress and the ones you can get in wedding shops (except the price :).
My wedding dress was so beutiful, it was exactly what i dreamed in all my life, i felt like a queen when i wear it, and the shipping was so excelant, they put it in saftly box and realy... i would thank all the team who worked hardly in my dress and i really so glad that i know this amazing company. Thankeo all :)
I am extrememly happy with my dress. It is beautiful and arrived within one month. I was a little worried about how the beading on the Train would look, but I love it! It does a lot of volume in the skirt, but once I get the wrinkles from being packed out it will sit beautifully.
You guys ripped me off. I ordered 2 waist trainers and I only got one after waiting so long. Your service sucks. After waiting so long you took my money and didn't send my order. I'll make sure to tell my friends not to order from you. Never again! The worse part about all this is that you messed up and there is no compensation. The only thing you can do is apologize. That's lame.
Dear Shannique,
Thanks for your feedback here and so sorry to hear that you had some problems about your order. Our representative has sent you emails to your right email address, could you please kindly check your mail box and send a reply? Thanks. Your problems would be finally resolved.If you have any questions, please feel free to let us know at service@ericdress.com or reviews@ericdress.com with the title " Order ID+your issue".
Have a nice day.
Best wishes,
Ericdress Team
The products that are pictured are nothing like the garments you will receive!
Absolutely RUBBISH AND CHEAP quality!
The sizes are all wrong. Nothing near to the sizing guide they use. I'm a size 10 so a medium should have fit me. I purchased XL just in case and it JUST Fits!
Customer service is VERY POOR! They can't even respond to an email properly as language must be a barrier.
Ask them a question and they would reply with automated messages disregarding your question!
Also delivery takes forever and don't be surprised to have the courier at the door asking for TAX n VAT payment. Delivery cost do not cover that. I paid £20 delivery and than on top was charged another £30 at the door for TAX and customs!
Such waste of money!
DO NOT BUY!
Also none of their online reviews are real on their site.
I wrote my review and funnily enough that was not posted regardless of the fact they asked for one! They post what suits them. No honesty!
Dear Rohima,
Thanks for your feedback here and so sorry to hear that you had some problems about your order. We've got yout email and our representative will reply you soon, please kindly pay attention to your mail box and send a reply. Thanks.If you have any questions, please feel free to let us know at service@ericdress.com or reviews@ericdress.com with the title " Order ID+your issue".
Have a nice day.
Best wishes,
Ericdress Team
I have been stuck with clothes that are supposed to be xxl, but once received they will only fit a child of 12y
Tried to resolve this issue with CS but they only want to give a refund of 20$ on a purchase of 107$
They also told me to sell on the itums to somebody else then (i am the buyer, not the seller), this is really poor customer service and i have raised this to a claim with paypall
Hope this can be resolved, as otherwise this will result in negative comments on social media.
Dear Dirk,
Thanks for your feedback here and so sorry to hear that you had some problems about your order. I have informed your problems to our representative and someone would contact you to solve your problems, please don't worry about it and your questions would finally be resolved. If you have any questions, please feel free to let us know at service@ericdress.com or reviews@ericdress.com with the title " Order ID+your issue".
Have a nice day.
Best wishes,
Ericdress Team
Thank you Ericdress, I received the dresses.The watermelon color is so nice. I love the color and I love the dresses.
From the business
ericdress.com provides hundreds of dedicated dresses for global buyers. Our buyers are from the US, Europe, Australia and Asia–totaling to over 230 countries worldwide. We also boast over 10 million product listings from our factory.
On ericdress.com, international buyers can purchase a wide range of products at very low prices. In addition, our customer can also enjoy the custom made items, which may be more suitable for you.
ericdress offers a quick-and-easy online purchasing process in addition to offering all of our clients a dedicated and knowledgeable customer service team. Our tried and tested Trust Marketing and Paypal payment processes guarantee a safe and secure purchasing environment.
Unlike our competitors, ericdress has truly taken out the hassle of international trade—from product sourcing, secure payment and shipping. Since its founding, ericdress has seen accelerating growth rate in a number of business indicators, including year-to-year gross merchandising...
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear La,
Thanks for your feedback here and we are so sorry to hear that you had some problems about your order. I have informed your questions to our representative and you would get a reply soon. Please kindly pay attention to your registered email address. Thanks. If you have any questions, please feel free to let us know at service@ericdress.com or reviews@ericdress.com with the title " Order ID+your issue".
Have a nice day.
Best wishes,
Ericdress Team