As you can see every body is upset i registerd for a trial on an adult website for 1 usd and they charged me for 139.93 usd for a memberships i've never registred to.
They are a rip off Still waiting for item or refund cannot be contacted safely Be very careful with this seller
Multiple fraudulent cc charges from this service over the past month. Epoch.com should be marked as fraudulent site.
Epoch is a payment service provider for thousands of websites. It is quite likely that you made a purchase from one of these sites not realizing that the descriptor on your credit card statement would show as Epoch. If, however, you are absolutely certain that you did not make a purchase from a site processed by Epoch, the second most likely scenario is that your credit card has been compromised. You can contact Epoch to find out what site the charge applies to. If at that point you do not recall the purchase by you or someone in your household, you should contact your bank immediately to cancel your card and get a new one issued. Depending on your state and the severity of the charges, credit card fraud may be a felony. www.epoch.com
After writing several email about canceling my subscription without any response I finally had to cancel my credit card. This site is pure fake!
Rutger, can you please message me the site you are referring to? If a merchant for whom we process for is non-responsive, or, is not offering support links and info to Epoch support, we'd like to be aware of it as it against our policy. Additionally, if you would like to provide your information we may be able to help with your charges.
I have just recieved a billing of TWO instances. Dont know what the hell it is.
This company billed my PayPal account and its just plain fraud.
Epoch is a payment processor for thousands of online merchants. If you are unsure what a charge is for, we make it extremely easy for anyone to review their purchase history and manage online subscriptions from our website. You can review purchases at any time by visiting: https://epoch.com. You can also search your email for the term "epoch" as we send out a receipt with details of each initial purchase. If you still have questions about your purchases after reviewing your account, you can contact our customer support staff anytime. All calls are answered typically within one minute. We're here to help.
Grand larceny and white collared crime and fraud of millions of dollars from ppls bank account with out their knowledge
If You sign up with these CROOKS for $1.00, shown below as "Risk Free". You'll end with a subscription.
If the terms of the merchant you purchased from were unclear, please contact us directly so we can address any issues. However, when you arrive on the Epoch payment form, whatever offer you've selected from the merchant will be clearly stated. Epoch goes to great lengths to ensure that any terms and conditions of any sale that we process for are clearly disclosed so that customers make informed purchases. Additionally, you receive a receipt via email explaining your purchase that includes information for always-available customer support. If you would like to speak to someone regarding your purchase, you have several options available here: https://epoch.com/billing_support/contact
I have never even heared of this company. How the hell and why did I get charged 10$ for nothing? Somebody has to sue this $#*!!
Two recommendations:
1) Enter "Epoch" in the search field of your email account to find the receipt for your purchase.
2) Visit our website and enter your credentials to search for the purchase, or, contact customer service via chat, phone, or email. Here's the link: https://epoch.com/billing_support/contact
If you cannot find the purchase, your card number may have been compromised and you should consider canceling your card. Hopefully, your card has not been compromised and you can find your purchase.
It is a scam company, no support, only stealing your money! The games are against bots and resource less admins, perhaps cheaters! A thief company!
Epoch is a billing company. What site do you mean to complain about?
Epoch is a rip off i made a perchase with mia kalifia site that is affiliated with eposh showed them i had proof of my prechase and still got ripped off of my refund
Last two months deducted money from my credit card without my permission it's bull$#*! pls refund my money
Was charged $1 initally then charged $60 a month for I dont know what for the last 3 months. This service should be banned.
Hi Jason, I think most likely you signed up for a trial to a website that converts to a subscription if not canceled. The full terms of every purchase are always included on the top of the page where you enter your card number, AND, on the email receipt that we send to your email address.
Two recommendations:
1) Enter "Epoch" in the search field of your email account to find the receipt for your purchase.
-or-
2) Visit our website and enter your credentials to search for the purchase, or, contact customer service via chat, phone, or email. Here's the link: https://epoch.com/billing_support/contact. Customer Service is available 24/7/365.
If you cannot find the purchase, your card number may have been compromised and you should consider canceling your card. Hopefully, your card has not been compromised and you can find your purchase.
Stole 120.00 from my account cancelled my card
And now have to deal with my fraud department over this
Enough is enough. I don't know what it is about this company but I'm getting tired of them indirectly accusing me of fraud. In 40 yrs of using credit cards I have NEVER had any problems. Since I got involved with an online chat site and forced to use Epoch as a payment processor, I have had nothing but problems. I was told my cards are cleared but they are not. Someone that works there has helped me out quite a bit on this RECURRING problem and I appreciate it, and it's not his fault, but enough is enough. I was told the names on 2 of the cards are different. HEY EPOCH, I KNOW HOW TO TYPE MY NAME. THE CARDS BELONG TO ME!!! Tried to use a new card and all 3 were blocked. Well, the online chat site is going to loose my money. I'll let them know why, but I doubt they care either. Now I have to deal with getting all of my information off of epoch servers. I just don't trust them. This better not affect my credit anywhere else.
I was forced to use Epoch at an online chat room site and after using same cc 3 times the fourth time the charge was refunded to credit card and my account there blocked. I called epoch and they said "Something" in their system triggered a fraud alert. After using card several times all of a sudden a fraud alert is triggered? The rep said he could not tell me what triggered the alert. The epoch system is basically accusing me of fraud. There is no problem with my account at the chat site and my cc company says there is no problem on their end. i've tried using other credit cards at chat site but they are all declined. So i can't even use chat site anymore unless i wire money to them.........NOT.
I asked the epoch rep if i could talk to someone higher up to explain and clear up this fraud alert, he said "cant do it" and hung up!! The only thing i haven't tried on chat site is debit bank card............NOT GONNA HAPPEN!
Thanks for the follow-up William. Our job as a payment facilitator is to protect consumers from fraudulent use of their cards and also to protect merchants from compromised card use. It is not a perfect system, but we continually work to improve it for the safety of both consumers and merchants. -- I'm glad this case was resolved to your satisfaction. -- Rand
Website tries to charge you extra money for items you did not agree to. Customer service was not helpful and very aggressive
Have been scammed through websites that bill via epoch. EPOCH YOU SHOULD BE ASHAMED THAT FRAUD WEBSITES ARE USING YOUR PAYMENT SERVICES TO SCAM PEOPLE
Hey Edan - It would be very difficult for a merchant to use our services in any kind of scam. But, if you believe that this has happened to you I encourage you to contact us. We want customers like you to be happy with our services. If there is a merchant abusing the service, your information would be important for everyone. https://epoch.com/billing_support/
Non ho idea di chi siano, hanno "prelevato" varie volte dal mio conto corrente a mia insaputa, senza che avessi ordinato nulla o che fossimo mai venuti in contatti, sicuramente attività fraudolenta phishing di PayPal, ora pretendo il rimborso o mi recherò a fare denuncia alla polizia postale. Truffatori!
Overview
Epoch has a rating of 1.5 stars from 105 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Epoch most frequently mention credit card and customer service. Epoch ranks 53rd among Billing Software sites.
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- Santa Monica, CA, United States
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Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Epoch could not remain in business since 1996 if they employed the kind of business practices you mention here.
Search the email address you used to make your purchase for a receipt from "Epoch" which would show you your purchase information and provide a link to our customer service. If you believe you were charged incorrectly, you can research your purchase history and/or contact our 24/7/365 Customer Service from https://epoch.com/billing_support/contact
I hope you find this information helpful.