Contact details stolen and credit card fraudulently used after epoch transaction. Notified them of breach (didn't ask for refund, just thought the breach came from that transaction) and after directing me away from email were totally rude, arrogant and unhelpful. After I suggested checking their protocols for a breach, the response in less than 5 seconds was that there was no breach from their side. Simply didn't care if my user info was leaked from their site. Will avoid using in the future
Got billed 40€ for a 5€ purchase.
My email was ignored, although I got a reply to use the chat.
Chat support is super rude and unhelpful.
If you really need a service where you have to pay using epoch, just DON'T!
Two pairs of shoes arrived earlier today, 1 size marked as size 10 but is far too small for that. The second pair are marked 43 when I wanted 44 (size 10 in UK)
I need to return both pairs but Evri need the suppliers name, I cannot locate that information even on my order receipt. Looks to be a clever rip off.
This site is unbelievable. Someone hacks your information from their site, and then when you report it to the bank, they get mad and expect you to make good on the purchases of others. I do not recommend using this site. Your information is NOT SAFE with them, and they still expect you to pay. I called my bank and they yanked the money bank. Why not? I did not order it. Why should I have to be held accountable if this billing company cannot keep your credit card stuff safe?
This guy are number one scammed and this website should be taken down,I bought 3000 watch hours from them and they have never deliver and when u write them they don't even answer me, I though others reviews was not true but I have experience it and please this website should be taken down and this guy arrested for celebrate collecting people's money and eating. Scam! Scam! Scam! Be warned.
Was charged 4 times by their system and lodged a live chat request with generic customer service representative "Billing6177". Advised what had occurred. They simply responded they couldn't see an issue at their end, refused to log a support request and said it was my problem to handle with my bank even though their end charged multiple times. They then abruptly ended the chat. I literally never write bad reviews, but holy hell worst customer service I've ever experienced.
Signed up for a trial on a site with epoch.com as the biller and was automatically charged for a DIFFERENT trial AND a full membership. I contacted the epoch support to get this reversed and the representative was extremely rude and refused to help - lying and saying that I signed up for those charges and that the billing was final. Absolute scam. Avoid at all costs
Thieves…If you go on compromisable websites, such as streaming platforms, scammers steal your info and sell it to Epoch. Epoch then charges your account small amounts hoping you don't notice, and if you do they claim you have a membership with them and can not refund the purchases…Straight up $#*!es. If any of you mfers are in Cali, it's hands on sight…Come down to east vallejo and i'll show you what i'm bout. $#*! $#*!s
They will charge you up to five times for the same transaction anytime you give them your billing information, calling them does nothing. Your best bet is to not use them at all or only use them in conjunction with PayPal, I am always able to dispute their fraud charges through PayPal, they might be able to argue their theft with you but I guarantee you they will not be attempting to argue with paypals legal team!
I'd give them zero stars if I could.
Attempted to purchase tokens@ chaturbate, an adult cams site. Tokens are how you tip performers.
This payment window (photo attached) opened. As you can see they have an option for PayPal. I use PayPal for 95% of my online shopping. The PayPal check out window looked a little different than normal (second photo)
It wanted a card number.?. Well, I entered the number of the card I have linked to my PayPal account. It then said they did not accept visa, which back on the payment window it displays visa as an option. These are HUGE red flags and I am afraid the performers at chaturbate won't be getting any tips from me. I advise anyone to avoid Epoch, full stop.
Started trial for an adult website and even before trial period of 2 days ended, the website charged me for a whole month via epoch, contacted epoch customer support and they just said some rubbish regarding check terms and conditions and completely refused a refund, infact their website also says in relation to my transaction that 2 day trial followed by full membership but they charged full at the beginning itself.
Please be careful before transacting via them, unlike paypal etc they won't refund for unauthorised transactions
Out of the blue, my bank card was charged 2 x 66$ without me ordering anything. Not from this company, not from any other. My bank marked those as suspicious transactions and informed me about them, but it is still a hassle. I think this is just proxy for using stolen card numbers.
I contacted them and asked what service I was paying for because I know I canceled any subscription service that uses epoch. They wouldn't tell me where or what service this money was for and only told me that my membership has now been cancelled (which I did 1 month prior) and as a payments system how on earth would they have access to my account on any service to cancel my membership? They also said I will retain access to the service but I haven't. So Thanks for taking my money.
I subscribed to one page and was billed for another as well. Apparently they strategically place tick boxes on their payment screens to force you to subscribe to services you are not interested in. Refund not possible.
If possible stay far away from this company.
You are confusing the processor with the merchant. Epoch is a billing service. They don't sell any products online. A merchant may offer bonus sites but if processed by Epoch, they can always be declined.
TERRIBLE experience.
Do not trust EPOCH.
I was charged more than once, and also cancelled a charge, but still had money taken out of my account. Customer service reps are pretty rude as well. Learn from my mistakes. I am very upset.
If you had a bad experience, we would very much like to get all details. From what you've posted here, my guess would be that you had more than one subscription. We cancel all memberships immediately upon request resulting in no further billing for that subscription.
Dont use it my ex girlfriend appears to have been constantly paying this shower of $#*! company from my account without my permission so if that's their idea of top security checks then God help us all
They randomly charge your card for websites u never even opted for. They are just a bunch of scammers who would steal your money. Their customer support is completely unhelpful and blame you instead.
I have registered for 3 days trial pack but after that within 30 minutes they automatically renewed my subscription and I Am trying to contact the support center but no one is responding. I need my amount to be refund back pp
I reached out to Abdul but he did not respond.
Apparently he contacted support for the site he was a member of, and not Epoch support. As, Epoch support is available 24/7/365 by phone, Skype, Chat, and email. You can even request a call back to you from our site for your convenience. All of this is available from Epoch.com, as clearly stated on every email receipt for purchases processed by us.
PHONE TOLL FREE: +1 800 893 8871
PHONE WORLDWIDE: +1 310 664 5810
EMAIL:BILLING@EPOCH.COM
It seems impossible to cancel a membership once they've got your credit card number. I've tried repeatedly to cancel my membership but keep getting an error message: "Ooops something went wrong." The site I joined has 90% broken links. Its a scam within a scam.
If there is a site that has broken links that we process for, please send us a link to the site at info@epoch.com. Otherwise, you should have no problem cancelling any billing item from our website https://epoch.com.
I find it hard to believe this company is still in existence they are a disgrace to the financial industry. Only way to stop them, is to get rid of the credit card you paid with. Then they cant keep billing you. I had real problems, I cancelled my billing with a certain dating site, but epoch billed me 2 months after, they are a scam site no doubt. Dont think of calling them, you cant get through and as for trying to cancel on the epoch site, its a joke. Says fill in 2 fields, yea right, I tried it 10 times, comes up no record, if they have no record, how come they keep billing people, they think we are all stupid, need slinging in jail.
Overview
Epoch has a rating of 1.5 stars from 105 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Epoch most frequently mention credit card and customer service. Epoch ranks 53rd among Billing Software sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
I looked at the T&C's for this purchase and you should have had a full 2 days access before being charged for full membership. Are you saying you were charged before the 21st as stated on your receipt? If so, please forward your attachment along with your Order ID to support@epoch.com. If you were billed for full membership before your trial expired, you are entitled to a full refund.