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Epoch
Questions & Answers

105 reviews

Here’s what buyers have asked with answers from Epoch staff and previous consumers.

11
questions answered
0%
answered within 1 day
Question:

Where are my tokens from chaturbates?

Question:

I have problems getting my e mail. I entered my correct e mail and password and it always comes back "invalid " can you please resend the correct pasw

Question:

Hello, I purchased the transformer folding scooter on January 11th. Can you please give me a delivery date. Thank you, Mona Malhiot. Monaduncan76@. Gma

Question:

I get the weekly print edition, but the five E-PAPERS a week I am supposed to get "disappeared." How do I get the E-PAPERS back into my email?

Question:

Why am I getting charged twice for each purchase?

Question:

HOW DOES EPOCH REFUND YOUR PAYMENT AND HOW LONG DOES THE PAYMENT TAKE ?

Question:

Signed up to website withRecurring monthly membership at end of nov. Could not access site at beginning of second month of membership (this month jan)

Question:

I try to purchase memberships on few websites. But everytime my credit card got declined. Other payment system works perfectly fines. What can I do?

Answer:
Contact our customer support and they can tell you if your card is being denied by us or at the bank level. If we are denying your card we should be able to help. https://epoch.com/billing_support/contact
By Rand P., over a year old
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Question:

When on camsoda.com i purchased tokens and it directed me to epoch before the transaction was complete.Does epoch now have my info?

Answer:
Yes. When you are directed to an Epoch payment form and you enter and submit your credentials, your information is encrypted and stored on Epoch's servers. Epoch is an approved Visa and MasterCard Payment Facilitator, and became the first company in the world to pass a third-party audit and be certified as PCI-DSS compliant in 2002 (when the program was called CISP). We successfully complete PCI-DSS Level 1 audits every year to maintain that status. In 2002, Epoch was also among the first companies in the world to adopt VBV (Verified by Visa) and MasterCard Secure Code
By Rand P., over a year old
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Question:

I paid for wwwrralitykings.com membership for 1year.you have sent username and password.but they are not working. I am unable to open site. My ID no.

Answer:
We can certainly help with that! Contact our CS department here: https://epoch.com/billing_support/contact
By Rand P., over a year old
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