Entertainment EarthReviews 192

The price I paid for my Funko pops and the outrageous shipping cost you would think you'd get it in less than a full week, but no. You would think they could put a little packing in for protection but no. When I emailed them about this issue I got a generic response about their great only 1% return rate and I shouldn't worry. Of course the next item that came was damaged from banging around inside the shipping box that had no packing at all. If I send it back I get a refund and then put on back order for a replacement which is just a hassle.

I purchased an item that my son really wanted and he counted down the days till it arrived. The package arrived today and upon opening it my son was very upset due to the figure being broken off of the base. I called customer service when they opened and luckily Donald picked up the phone call to assist me. Donald not only took the time to listen to what I had to say in regards to the product arriving broken, but also listened as I explained how my son felt in finding his long awaited item broken. My son can not wait for his new item to arrive and I am sure it will be in great condition. This was my first time purchasing an item from this company but after speaking with Donald it will not be my last.

Loo at how EE shows to be 4 stars. However if you really look at the reviews and average them out they are closer to 2 1/2 star average. Please don't be fooled by this and avoid buying from this company. I am a wholesaler and they compete with the wholesalers with their retail store. They offer them free shipping plus they fill those orders before they fill wholesale orders. That really makes it hard to compete as a toy seller. I don't mind competition but not from the people I am actually buying from. Also then I can't sell my products because at a price i can make money at because after paying for the shipping, which really sucks bad, my product ends up costing me what they are selling it for retail and with free shipping.

I frequently order my funko pops from them because they offer the mint guarantee. Recently I placed an order and one of 4 arrived not mint. I called this morning and i had the pleasure of speaking with Donald. I explained my situation and within minutes he resolved my problem with A+++ customer service, was able to process two return labels for me and thanked me for my business (as I order many funko pops from them). If you ever want to order from an outstanding company, Entertainment Earth is the place to go! Thank you Donald for your service and Entertainment Earth is lucky to have you on their front lines

Update 5/10/19 - I can no longer in good conscience recommend EE. I have received several more orders that were damaged, and the replacement was damaged. Both were issues of the pickers at the warehouse and not because of shipping. Ed had indicated that they would look into the incongruity between what the warehouse is saying and what is arriving. I received another order from them with another non mint item that was clearly picked bad. Their promises mean nothing if the warehouse cannot understand their role in picking mint items.

I have ordered twice from EE, and unfortunately, both times my items arrived not mint. As their policy is "mint guarantee", I contacted them. Both times, they sent a prepaid label for me, and found a replacement quickly. It rather is unfortunate that their warehouse pickers don't seem to distinguish between mint, and "whatever" as the items were so clearly not mind, despite sufficient packaging and no damage to the outside box. Both times, customer service was on it... just wish the warehouse didn't sour my opinion. Donald went out of his way to take care of me, so props to him!