I frequently order my funko pops from them because they offer the mint guarantee. Recently I placed an order and one of 4 arrived not mint. I called this morning and i had the pleasure of speaking with Donald. I explained my situation and within minutes he resolved my problem with A+++ customer service, was able to process two return labels for me and thanked me for my business (as I order many funko pops from them). If you ever want to order from an outstanding company, Entertainment Earth is the place to go! Thank you Donald for your service and Entertainment Earth is lucky to have you on their front lines