Enterprise Rent-A-CarReviews 1,226

Scammers charged me $1825! Enterprise Rent-A-Car is a scam. They billed me for a tiny 1.5-inch scratch that was already there before I rented the car. When I picked up the car, they refused to give me the damage report. They insisted it would be emailed later and told me everything was fine. Fortunately, I recorded a video showing all the pre-existing damage.
When I returned the car, they didn't inspect it and hurried me to leave, promising I'd get the checkout report later. They release my deposit after one day, but then, 16 days later, they suddenly charged me approximately 1650 Swiss francs ($1825). I filed a complaint with their help centre, providing the video with location, date, and time stamps, but they haven't replied in over three weeks.
Avoid Enterprise Rent-A-Car at all costs. This isn't a legitimate business; it's a major scam.

And that's after you wait in line because only 1 is working! Mess Express.and that's after they told me to change reservations to accommodate me. Then after I do t cat and come a day later they still don't help. Super disappointed!

We experienced a nightmare renting a van from Enterprise for our trip to Oktoberfest in Germany. The vehicle key stopped working, assistance never arrived, and refund promises were broken. We ended up paying for an unusable vehicle and facing additional expenses. A disappointing experience that demonstrates the lack of commitment and respect for the customer on the part of Enterprise.
Case Number / Rental agreement: 1PHXV5

This location was open from 9am to 1pm. Why would Enterprise schedule 70 reservations in 4 hrs and have a staff of 4 employees? We arrived at 9am to check in. The line was 20 deep? Your rep that handles the reservation lied and reported it would take hours to debark from the cruise. It took less than an hour. Reservation was registered at Noon - should have been at 9am but your rep was incorrect. WAITED in front of that hotel from 9AM to 1:45PM, thats right 4hrs and 45 minutes, AFTER your business closed, when they finally gave us a car with no gas in and we barley arrived at Fort Lauderdale Airport as the with the gas light was on? The manager did NOTHING to make anything work, just sat at his desk and closed the door at 1pm and turned off the lights, let the other 2 poor employees take all of the wrath and complaining from all those stranded at this $#*! hole of an Enterprise Location, what a disaster Enterprise caused so many people, the point is if you want the 70 reservations, especially at a off site, where you have to retrieve the cars, you should be properly staffed to accommodate paying customers and not make excuses that you are understaffed.

No way to run a business as you manager is an idiot in customer relations and staffing.

Bailey helped me keep my reservation and made sure that I had a car when I got back from getting my drivers license. A Great Person!

Booked Enterprise as forced to by my insurer Aviva. Booked to pick up 4pm. Van delivered after 100 minute delay and by then in darkness
Van muddy and filthy
Told three staff present impossible to inspect and marked on check in sheet
Now being charged for scratch on tyre and teeny crack behind mirror which could not have been seen in dark
Staff deny I complained. Record marked on check in sheet erased.
Complaints not answered by branch just by 'computer says you did it' damaged recovery staff
Horrible horrible company operating unfairly
AVOID

They switched vehicles up on me. I had a Chev Equinox SUV RESERVED ahead of time BUT when I got there they'd given it to someone else so I was stuck with a Dodge Challenger for a 'WORK' vehicle (?). It was 4:30PM & I didn't have time to go elsewhere before dark. THEN they calim I 'scraped' a 'parking block' at the end of a parkin space and damage their vehicle. Wll IF I'd gotten what I was SUPPOSED TO that low to the ground Challenger might not have 'scraped' a 'parking block'. I dunno... I made complaint with my insurance who rented it for me as well. No one at Enterprise even cares... really?

Don't sign that dotted line without checking your car. Because that's exactly what they do first. They ask you to sign then they give you a piece of crap car. You call it in then they give you a fake reference number. Then they don't recognize that reference number they give you and then they MAKE your insurance pay for their damage. Such thieves and the worst customer service ever. I will never ever rent a car from all 3 of their rental car services. They all suck!

I rented a van for a family getaway with 3 months in advance and the day of the pick up, they asked me the night before if I can be a little flexible with the pick up time. Of course I said yes, thinking that it will be 1 hour or 2 delay. The thing was that we went to the agency at three different times, last one at 7:00 pm, still the van wasn't there. We talked to the manager and everything, and nothing, just a card and words saying if we get your VAN I will call you! It didn't happened. Fact: The VAN never arrived. Consequence: we didn't go to our trip. The agency didn't help up to get another van as replace. That simple! They ruined our family vacation!

I've been a gold customer for 6+ years and this guy Darian Espinal got my granddaughter banned from using enterprise. He is very rude and has a nasty attitude. You've just lost some great customers over this decision me plus the three other family members with a gold membership will now be straying away and using hertz, Sixt, etc!

I rented a car in Chamblee GA (Nov 28-29) for a 24 hr period while my car was being repaired. Went shopping, went out to dinner, and returned the car first thing in the morning. The agent took a look at the car and said I had damaged a piece of plastic on the bumper. I responded that I had no knowledge of any damage. He reminded me that I looked at the vehicle before leaving and did not bring it to his attention. I told him that you have to lean over to see the plastic in question, molded into the bumper. It is a reflector. He then told me he could show me pictures of the vehicle that would show the damage was not there when I left. After 45 minutes of waiting, he could not come up with any pictures. He said I would be contacted by Damage Recovery. I told him that since he could not produce any pictures proving the car was intact, I should not be held liable.
I just got email from the Damage Recovery ( Marlo Bergstrom) - Here is their/her response, and I quote "We do not have photos of the vehicle before it was rented out, as that is not part of protocol. This damage was not documented on the initial rental agreement once the walk around is done. The policy and procedure for a rental agreement, is if the rental vehicle has a change of condition while in the renters possession, the renter is found responsible."
I have researched on the web and it seems Enterprise does this often enough to where a search comes up for it. Stay away from Enterprise...you are guilty until proven innocent.

My name is Abram Reese and I rented a car from Enterprise in Fayetteville, Ga. This evening.

I'm sending this email about the EXCELLENT Customer Service I received from Sharee Stephen. I was having just an alright day before I was greeted by her beautiful personality and professionalism. I just wanted you and your company to know that she's definitely a "keeper." Thanks for your service.

Absolutely the best attitude and accomodating service. Horrible car trouble on my only car. Fast response dependable availability of vehicles. Couldn't have got my broken vehicle fixed. Having a vehicle to get the parts needed to fix our family car and fill responsibilities of my business. Thank you, Manny!

I would give zero stars if I could. We arranged to rent a car from 5pm Friday until 5pm Sunday, and pick up from the Omaha, NE location near 90th and Maple. When we arrived to pick up the vehicle we were told it was not ready and they would call us in an hour to pick it up. We got no call, so around 6:30pm we left to see if they were ready for us to pick up the vehicle. Upon getting the car, at 7pm, we noticed they had added on an extra day and their insurance coverage, which we did not ask for. Before we could leave town we had to GO BACK to the Enterprise and inquire about our invoice. The employee said she took off the extra day and the insurance, but we would not be refunded until we returned the car. That was nearly $200 we would not have to travel with because they are unable to be transparent with what they are charging in the moment you pick up the vehicle. We got the car back to the Enterprise at 4:30pm on Sunday, and were told we would receive our final invoice on Monday. Days later when we FINALLY can see what we were charged, we saw that the extra day was added back onto the invoice. So now a week after we originally picked up the vehicle, we had to return to the Enterprise AGAIN to ask why these charges were added on when the vehicle has dropped off 19 hours before they claimed it was. We will NEVER be using this location for rental vehicles again, and I highly doubt we will ever use Enterprise again after this experience.

Made two reservations they still didn't honor it my truck broke down on highway walked 5 miles they got a ride when I get there they say no evil the manager looked like the janitor
Bad people

Worse Rental Experience ever from rental car company. I will never rent ever again. Car dirty stinky and Manager Alexis Williams at the Chesapeake location is very rude and non carrying of customers needs. Has a bad attitude and very bad problem solving skills to be a manager. I will NEVER use this company again.

Not even the road tire assistance is included without paying for that service.
Great corporate decision
Good for investors.
They forgot to take care of the customers.

I was in a no fault of my own accident. The other drivers accident was paying for my rental. It has to be extended several times which the staff was very understanding about and never pressured me as they got paid. At some point the insurance company stopped paying for my rental and I never was contacted by anyone. My card was charged once which I noticed after the car was returned. And multiple times after the first charge my card declined as it was over the limit. But also no one from enterprise reached out to me at all about this. It was more than 2 weeks since I heard from anyone and suddenly they call my secondary contact.:when they hadn't even tried to contact me. Then 12 hours later I received a text threatening me with fraud charges. Again no one contacted me directly. I turned the car in on the day I had planned on anyway. Still not a single contact from anyone directly to me. It's not like I wouldn't pay as I know I'll be reimbursed. But never a call to say "hey we have to charge you". Nothing! That is not ok. Just bad business. At least give someone a chance to do the right thing.

I had a Rent a car through my Insurance they was paying 40 a day and I was responsible for the extra four dollars a day all state end up sending my contract end date over two days later and I was up there two days prior to return the car and they said it was no end date in the system once I returned the car They left the contract open so I can speak with the area Director. Mike never called me. They end up closing the contract out without my permission and I did not say no paperwork and I was charged for $488 they was rude and I still have yet to talk to Mike about this problem

Isaiah, which is one of the crew-members at the Atlanta International airport on the outside greeted us and was eager to assist us in any way possible. Thank you very much Isaiah and keep on making a difference.