Enterprise Rent-A-CarReviews 1,223

Enterprise Rent a Car has no word of honor.
I will make sure that I tell everyone I know to NEVER USE THEM.
Made reservations in Miami Florida and the day to pick up a car they rented my unit to the highest bidder.
Proof of that we are starting in the Four Seasons Hotel in Miami Florida and the same branch that accepted our reservation was dropping off cars all day for two to three times what they accepted my reservation #*******063
This for 9/14/10 to 9/15/19.
Why accept reservation if you will not honor it.
I hope you loose more customer like myself.
I have reported this to American Express Travel and the Consumer Affairs as well as YELP and every single rating/review company

E returned the rental vehicle after hours and dropped the keys in the drop box. The next morning we received a call from the manager "Matt" stating that the car was damaged and he needed my insurance information. I asked if the lot had cameras and he stated it did but he hadn't viewed the footage yet. I requested that he call the Troy police to which he stated that he could not as the car was my responsibility as no employee had checked it in when we returned it. We drove to the store to view the damages and we called the Troy police department ourselves. The officer stated that this particular location has an issue with vandalism and has been instructed that they need to secure the lot better. It was obvious that someone had walked across the cars parked next to this particular vehicle by the muddy footprints on their hoods and then jumped onto the hood of the car we returned. Enterprise has treated us horribly and still demands that we pay for the damages! They should not allow after hour drop offs at locations where vandalism has been an issue. As a side note, when I visited the Troy police department to retrieve a copy of the police report, the desk officer stated that their had been 10 more acts of vandalism at Enterprise the night after we returned our rental!

I had booked with enterprise two weeks before my trip and somehow my reservation got cancelled a week before my trip. So the next day i called to see if i can get my reservations back for the same rate and they told me that they can't change the rates they have to go off of what the rate are now. This is ridiculous and frustrating your a paying customer and can't even get any help with something that you had no control over just because they want money so bad. This is how you lose customers by not being on there side to help and make sure there are situated and everything is taken care of

We were traveling through Florida with two little kids when our car broke down. I immediately started calling rental car places so we could follow the tow truck. Everytime I reached Enterprise, I was either told to call back tomorrow and transferred to another Enterprise or just hung up on. I called everyone in a 40 mile radius. After hitching a ride with the tow truck, we ended up in Dothan, AL. Again, I started calling Enterprises. Again, I would be placed on hold or transferred and then hung up on. Finally, I got a reservation for 5:00 pm to be picked up. At 5:15pm, I call back and they tell me then that they can't pick me up because I had called the same day as the reservation. I told them that the mechanic was leaving in 15 minutes, I had two small kids with me and I was in the bad part of town! They informed me that they could pick me up tomorrow afternoon if I called that morning and hung up on me. They left us stranded!

We recently hired a car from Pearson airport, Toronto. Everything else with the car hire was great except that we left a wallet in the car and it was returned with the cash missing. When we asked the lady from the lost and found department about the missing cash we got no response. Returning the wallet after removing the cash seems kind of dishonest to me if this is what indeed happened. This was emergency cash that was tucked deep inside the wallet and was not used. Thanks for the wallet, getting our cards back was cool but would have been even nicer to get our cash with the wallet :D

I rented a car from Enterprise a few months ago. Then a couple of weeks ago I get a call, email and letter from them saying that they have come to believe I had been in an accident but don't owe anything because I purchased the extra insurance and they want me to answer some questions and fill out an incident report. I WAS NOT IN AN ACCIDENT AND THERE WAS NO DAMAGE TO THE CAR. I let them know that via email and voicemail and they are still calling me. I don't know what kind of scam they are running but DO NOT RENT A CAR from these people. This is just shady. And if they really thought I did get in an accident, why did they wait 3 months to contact me?

I work in customer service and I rented a car at 2150 S. State Road 7 Miramar FL, *******. Bryan Salkey was the Rep. That handle my rental service on the 10th Aug 2016 to the 17th Aug 2016 and this young man is really hospitable, honest and reliable. It is the second time renting a vehicle I the US and he really made this a pleasant trip for my family and myself due to his professional skills and pleasant approach to all our questions. I hope the higher management of Enterprise recognize this young man and put him up the scale for he is really an asset to the company. I thank you Enterprise for such great Service Rep as Bryan Salkey and look fwd to using your rental service in the future just because of him. Respectfully, G. R. from Trinidad and Tobago.