Enterprise Rent-A-CarReviews 1,223

I work for the department of defense and I travel often this will be my last rental from enterprise. I can't get anyone to answer back. The car is horribly loud, feels like the bearings or rim is bent. Since I can't get a replacement car I am stuck this rental.

My wife was worried that we would miss our flight because we were scheduled to pick up the car and drop it off in a city we never heard of and get to the airport to return home. We knew no matter how early we left to drop off the car, get to our flight we knew we would miss. It was a disaster waiting to happen. Max to the rescue! He told us he would wait for us to drop our vehicle off at the airport in Savannah which made more sense. Thankful!

We recently rented and did not have a good experience with the mechanics of not one but also of the replacement vehicle we were given. However, when we returned vehicle and explained our situation Zachary from Enterprise La Crescenta, was very apologetic and sympathetic to our troubles and issued us a refund. It was nice to be acknowledged and heard. ThAnk you Zachary. We will be back.

Enterprise is the absolute worst company to deal with. They had my rental date incorrect and after confirming my rental date and location in 3 separate phone calls to them was informed at the last minute, as I was pulling into the body shop, that the Enterprise location I'd made the reservation with didn't service the body shop they knew I was going to. Since they completely screwed up, there were no vehicles available to meet my needs. Absolutely pathetic!

I gave 2 stars because I've rented cars from Enterprise without problems, and the cars were clean, and the employees courteous. However, I had a horrible experience trying to rent a truck for my move. In Quebec July is the busiest time of the year to move. I made several calls to nearby Enterprise offices to rent a truck for July 9. They could not let me leave the truck in the city I was moving to, even though they have Enterprise offices in that city. I called 3 different Enterprise offices and they all told me different things about whether there were trucks availble. I ended up with 3 rental reservations and none were guaranteed because apparently no one could confirm that they'd even have a truck available for the 9th. Stressful and not what you want coming up to your big move! No waiting lists, no guarantees, no information as to whether they even had available trucks, let alone where. Their offices don't appear to communicate with each other, and there doesn't appear to be an inventory system they can rely on, which is absolutely ridiculous for a rental company. They gave me the excuse that it was a busy month. They said I had to call them within the week of my scheduled move to see if I could reserve a truck… that I already had reservations booked for… Yeah no thanks, I'll go with a different rental company and not lose my sanity or risk not being able to move, because of Enterprise's disorganization.

Wish I could give 0 stars! Long story short, reserved car, received confirmation 3 weeks prior to rental pick up. Day and time of rental, went to said location (downtown Buffalo NY) was told "out of cars, over booked". Called Enterprise customer service, was told several other locations had cars available. Went to said locations, NO CARS AVAILABLE. (We had a family vacation planned, bags packed, just need to grab car). Anyways, finally find location with cars available, (2+ hours driving and calling). Cassidi Dunn, *******800, assistant manager. Told me they didn't have the vehicle I reserved (yet 3 on lot). Said I could get more experience vehicle, 3 TIMES THE PRICE! When I told her that wasn't acceptable... SHE CANCELLED MY ENTIRE RESERVATION! When confronted, she said "you said you didn't want it"... I didn't want vehicle at 3+ times the price. Horrible customer service, not sure why she even works there! I went to the airport location, they were helpful and assure me, Dave the manager would call first thing in the morning. NO CALL, NO COMMUNICATION AT ALL!

Women beware! I had a terrible experience at the Philly Airport office today (June 29th, 2022). I have never experienced such unprofessional, hostile, rude behavior and service in all my time renting a car (3-4 times a year for work). When I asked if I could take advantage of one of my free upgrades as a gold member, the attending employee chastised me and said Enterprise doesn't have a gold membership plan. When his colleague next to him corrected him, he said it didn't matter anyway as there were no free upgrades at this location. When I asked which of the two SUVs he had to offer had sunroofs, he was smug and said I could go look for myself. Thankfully, a colleague walked out with me. Once outside, he shared he was a manager in training and deeply apologized for his colleague's sexist and rude behavior. No way did I detest e to be treated that way, he said. Then, another employee walked by, and when I asked if he was the manager, he said, "No, why? Are those guys in the office being douche bags?". He had no idea that what he had just said was utterly wrong and unprofessional on so many levels.
Then, I sat for nearly ten minutes at the exit as I was given the "wrong" contract" and am still waiting for the correct version via email. I will never rent from Enterprise at Philly again and am doubtful I'll choose Enterprise at all. Sexist, rude, and utterly unprofessional.

Do not trust this company. I booked a car at one of their locations in Seattle and got confirmation. The day before our trip they leave a message saying the car won't be available until Tuesday. By this time there were no other cars available at any company. You can't trust this company and I certainly won't use them again unless it's a last resort.

Unbelieveable that a RETAIL OPERATION CLOSES AT 5PM. Most people pick things up AFTER WORK. BUSINESS MORONS CLOSE ON SATURDAYS=BIGGEST RETAIL DAY OF THE WEEK. I WILL BE CAR SHOPPING. THERE ARE CARS FOR SALE. YOU ROUTED ME TO YOUR COMPETITION.

Normally my visit with enterprise rent a car is very pleasant and they take good care of me. Well today I went to return the car and was shocked when I was told that they charge to add a additional driver (over the age of 21 and we are both on the same insurance) (which i wasn't told when the additional driver was added) the customer rep went on to tell me that he took off some of the charges for the additional driver charges. I am a Frequent user of enterprise and I wasn't aware of this. Usually when I get my quote on line it ends up being a little cheaper when I pay for it. Just wondering if anyone else has had a issue such as this? Please let me know.

Did a reservation 2 week ago. A day before they call me to tell me that they don't have any cars. Foud cheeper car rental. Use Budget No more Enterprise.

It was two gentle there yesterday they were so polite and helpful with everything I give those guys a 200 plus thanks so much enjoy your weekend

I mistakenly pressed 2 instead of 5. The rep was great. Got the reservation perfect. She deserves a 5.

I feel sorry if you get hit by anyone in there car no matter if it your fault or not. This company makes it the most painful process ever. So I got in a wreck August 18 2021. I have submitted all paperwork and police report. The other persons insurance has taken liability. I still have not gotten my 500.00 deductible back they made me pay. This has been going on since August of 2021 give me break. The people who work in customer service just bounce you around and never give you a straight answer. Then I ask for a direct number for the other insurance company to call and get this sorted and they cant give one. They say just call in and talk to the phone service and it will direct you. Direct you to I just want my deductible back for something that was not my fault.

I had a reservation yesterday for a medical appointment out if town. I was informed by who I assumed was the branch manager as he came out of the back office and interjected my convo with an employee and stated that an internet bill was NOT an acceptable form of a utility bill therefore they wouldnt accept that, i was informed 2 paystubs were needed when clearly it states recent pay stub. Clearly the screenshot on your website states an internet bill is accepted! Also, i had a cc with enough to cover the 300.00 deposit and I wanted to pay for rental fees on my MC debit card and was told no, they both had to be paid by the same card!. I had never had issues renting from northern locations before this.
I ended up going to budget rental who helped me as Enterprise wouldn't help me. Very bad customer service. Not happy.

Extremely Bad Service & Treatment
I was working through USAA for a rental car while my vehicle was being repaired. The (very) young male that was setting up the appointment was sounding 'frustrated and put-out' that he was having to take some extra steps in setting things up. When he asked for a copy of my DL, I presented a printed, certified, Temporary Dl provided by the State while the actual 'Hard-card' was being mailed to me (due to Covid backlog). He stated he would not accept that. I pointed out that right on the form it states that it is a Legal and Valid Drivers License and ID. He would not accept the form and stated "I dont have to do anything". I explained that was all I had and asked to speak with a manager or Supervisor. He said to call back when I get a DL, and ended the call.
Now fast forward 3 months and I have been 'Blacklisted' by Enterprise because this kid put in my 'file' that I had "cursed him out and called him names". That absolutely did not happen. Not even close. This is pure vindictiveness and abuse of his limited authority to administer retribution for some Perceived annoyance.

First off my husband books in advance (a mid sized) as he run's CA & AZ. And goes out to AZ for a week monthly. This week in AZ The heads of His Company are all meeting in AZ. He chooses The Redlands's Enterprise for convenience on his way back home to CA. When I say Heads, CEO, COO, CFO & HEAD OF SAFETY, being they are meeting in the state my husband run's He entertain's them ALL. They gave My husband a Nissan Sentra so he won't be taking big executives from TX, FL, Georgia & TN ( all RED) around in AZ! REALLY RICH $#*! MEN IN A NISSAN SENTRA? Paula told my husband last month(problem's) this would never happen again! She The manager( they denied me his name) on an Audi ( Had to go with what was in stock) he said he'd have to pay the difference so that was a NO! ALWAYS AS A REGULAR SHOULD BE IN SOMETHING SIMILAR TO WHAT HE DRIVES!? Enterprise You don't practice what your recording preaches JOKE! Speak with Paula & The manager on duty! BTW 22 minutes on hold!