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Enjoy fast and easy car rental bookings from Enterprise Rent-A-Car at one of our 7,200 branches in cities, airports and neighborhoods near you.
Enterprise Rent-A-Car Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the professionalism, friendliness, and efficiency of the staff across various locations. Customers consistently highlight the smooth rental process and the quality of the vehicles. However, some concerns arise regarding staff training on company policies, leading to occasional issues like unauthorized charges and vehicle maintenance oversights. Overall, while the majority of feedback reflects high satisfaction and a willingness to recommend the service, addressing training and communication gaps could further enhance the customer experience.
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Everything was awesome the car was a nice ride I will always use Enterprise if I need to rent again Great Customer service Highly recommend
Great customer service. Car was clean and ready for me. Employees were friendly and efficient. I would use them again and recommend
Miss Alexis went above and beyond her duties to help me with my experience. I would definitely continue to use Enterprise 528 location for my rentals from here on out.
The Enterprise representative was very friendly and efficient. I had my rental within 10 minutes of arriving at the Olive St. Office. Drop off was effortless.
Worked with you got you in and out quickly
Explained Everton me
Great customer service and very knowledgeable The staff made you feel comfortable. We used the service in Bowling Green Kentucky and the staff in Franklin Ky. Both stores went above and beyond to meet any and all of our needs. Would recommend this company to everyone.
Excellent service and very efficient
The process was quick and the car was in great condition bb
Excellent customer service. The best I've interacted with for car rentals. Clean and well-maintained vehicle.
Very easy and straightforward experience. Excellent service and a good price.
Always easy to rent from great customer experience
Have always had great service and cars from this location. Unfortunately, this last rental was not up to clean standards, however, we were compensated for our inconvenience.
Always a pleasure staff a zip ******* are the best. Very professional and patient.
Location is convenient, Staff is friendly & knowledgeable. Car selection is good. I would definitely consider renting from them again!
Enterprise in Sherman TX made renting a car hassle free very easy and the staff were all very nice and very helpful all around great people and a great experience.
They very professional and made me feel welcome, they offered to help in every way of car renting, their auto was very clean and performed very well over the road with great gas mileage.
I rented a 2024 VW TAOS in St. Joseph MO. On July13th I had 3 warning signs come on. On July 14th I went to the Hot Springs location for a switch out. I talked to Jimmy Williams, who was nothing but a smart $#*!. He told me that could nothing for me until the end of the week, if I was lucky. All he could say, that he had 55 reservations and no way to help me. He wanted me to drive to the Little Rock airport and put the safety of my family and myself in harms way. I wanted this person fired.
I called Benton Arkansas and got the same song and dance. Is this how Enterprise helps its paying customers in time of need? So, I went to a local business in Hot Springs and gt the car repaired at MY COST.
I don't know if I will use this company again, I want somebody to lose their job or jobs to show others how not to treat existing customers in time of need.
I rented a vehicle from Enterprise Rental in Enterprise AL for an accident that occured. The insurance company paid them, and the body shop was not done so Professional Body Shop paid Enterprise Rental the two days that the insurance company did not pay. The check has cleared and has been cashed by Enterprise Rental - On July 8,2024 Enterprise Rental charged me the amount that Professional Body Shop has already paid and they have refused to refund my payment that they took fraudulently - the Area Manager or the Manager keeps putting me off and stating that they have to get more information. Professional Body Shop has sent them the cleared check and that it cleared over 3 months ago. This is such bad business and on top of charging me 3-4 months after the rental not once did they reach out to me to even discuss this. Very poor management.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members