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Enjoy fast and easy car rental bookings from Enterprise Rent-A-Car at one of our 7,200 branches in cities, airports and neighborhoods near you.
Enterprise Rent-A-Car Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the professionalism, friendliness, and efficiency of the staff across various locations. Customers consistently highlight the smooth rental process and the quality of the vehicles. However, some concerns arise regarding staff training on company policies, leading to occasional issues like unauthorized charges and vehicle maintenance oversights. Overall, while the majority of feedback reflects high satisfaction and a willingness to recommend the service, addressing training and communication gaps could further enhance the customer experience.
This summary is generated by AI, based on text from customer reviews
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I've been renting from the Stockton Auto Mall Enterprise car rental for over the past 5 years for my annual medical conference and they have done just a phenomenal job with service personality and then just you can ask for anything better so I will continue now and in your future.
Outstanding customer support. Had to be the most outstanding car rental service in all my experience.
Every time I rent from you guys, I feel a sense of being robbed! You add fees that make no sense, all these extra service fees and gas fees. You charge for extra fuel even though I gave back the with a full tank of gas last time and this time, I was supposed to give back the car with a half a tank of gas and I gave it back with a full tank of gas but when I give you extra & ask for a refund on my gas just keep it and don't refund
Very people friendly, helped with all my needs and very quick and efficient on getting you in your rental.
Fabulous wonderful nice people from rental to return. Enterprise has my business from now on because of how wonderfully I was treated
We did last minute changes to our reservation but Patrick made it so easy.
We got a way better car than we expected. We are very satisfied with this company. Will definitely use for future business.
Will went above and beyond to help us with returning our rental and assisting us to our terminal. His attitude and customer service has made us lifelong customers!
Expensive service. No concern or appreciation of customer loyalty/retention.
Vehicle drove nicely. The man that worked there was friendly, helpful, and sent text messages to keep me informed.
The professionalism and courtesy shown by the staff made my entire rental process, as well as the return, easy and enjoyable
Friendly staff members, they go way beyond their scope to help me.
Stephen, Jacob, great guys. Always going above and beyond to make sure I'm all set for my trips. Thanks for the excellent service. I'll definitely be renting from you guys again soon
Super easy process start to finish, friendly staff, very professional
Great Customer Service, In and Out? No problem. Extend your rental? Easy mode
Terrific staff and clean facility. Location needs more options to choose from
Excellent customer care, staff very courteous, helpful, vehicle was great.
The team I dealt with was informed, pleasant and genuinely nice people.
They made my life a lot easier by just being professional and nice. You don't find that everywhere anymore.
Everybody was very helpful. They picked me up to get my car. When I got new car, the rental was piced up at
Car dealers. Every thing went smoothly
Diamond was very helpful, respectful, and professional. She is very good at what she does. She takes care of all her customers. We appreciate yall getting us into a vehicle at very short notice. So if anyone needs a rental hit up the Enterprise at 249
Everyone was nice and helpful! Blake gave me updates when I needed them for my insurance coverage for the rental!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members