Arien L.

I rented a van for a family getaway with 3 months in advance and the day of the pick up, they asked me the night before if I can be a little flexible with the pick up time. Of course I said yes, thinking that it will be 1 hour or 2 delay. The thing was that we went to the agency at three different times, last one at 7:00 pm, still the van wasn't there. We talked to the manager and everything, and nothing, just a card and words saying if we get your VAN I will call you! It didn't happened. Fact: The VAN never arrived. Consequence: we didn't go to our trip. The agency didn't help up to get another van as replace. That simple! They ruined our family vacation!