Enterprise Rent-A-CarReviews 1,225

I rented from the location at 3200 S. Meridian, OKC, OK *******. Dejauan Brown was very helpful. Great customer service. He rental was great. Won't go anywhere else next time I need a rental. 5 stars for this location.

Due to a problem with my Lexus, I left it at Ken Shaw Collission Centre at 2336 St. Clair Av. W., Toronto and consequently signed a rental agreement for a car with Enterprise rent-a-car located there. Based on dealing with peolpe (Oscar was one of few guys) at Enterpeise rent-a-car I must warn others - DO NOT USE this place! Totally incompetent, disorganized, unprofessional, total NEGLIGENCE! They don't return calls, do not provide necessary documents, using a car on your VOID rental agreement and getting tickets, no respect for customer's time and money! I have been told that Oscar is also at another location (Dundas West). Watch out. Never available, never returning your calls. Dishonest and not trustworthy operation. Make sure that you check a rental car in every detail! My car Toyota had a major damage that an employee was not even aware of it. Make sure that all your papers are legally correct and you will not become a victim of unread documents. They use a tablet to show you a contract, which is impossible to read. Just fast, fast initials. I never received a voided rental agreement for the first car that I didn't use and I asked several times for it. Also never received a rental agreement for another, second car. Just be aware!

Upon arrival, I encountered Alani Tompkins who displayed true professionalism with brief breakdown of each topic concerning the rental. The exchange was quite pleasant. My return with another Enterprise associate, whose name escapes me, was quite pleasant as well.

Rented a Car on expedia, best price and model for the trip. They never delivered the car, gave it away. I was 2 hrs late on the pick up, never gave a solution. I will never rent with them again.

We picked up a Fiat Panda at the Heraklion (Crete) Port office. The next morning it would not start; the battery was bad. After much argument Enterprise finally sent someone out with a replacement car, but we lost half a day of our vacation waiting around.

Then upon return to the States, I reserved a car online for pickup at SeaTac airport and return in downtown Eugene OR. However when I tried to pick up the car I was told that a debit card was not acceptable for one-way rentals, only a credit card; we do not have a credit card. There was nothing in the reservation process that mentioned this stipulation. Furthermore, the Crete reservation was made with a debit card with no problem (car was returned at the Chania airport).

The result was that I was forced to go to another rental company (Budget) who did accept my MasterCard debit card, although of course since this was not reserved in advance, all the economy cars had sold out and I had to rent a large vehicle at twice the price I'd budgeted for. Plus because Budget has only an airport office, this added a lot of time and hassle to the final leg of my trip.

I will not be using Enterprise again and will not recommend it to anyone.

On June 13,2023, I had a reservation 3 to 4 months ahead to pick up this car for a trip my son had to perform at so I got a call at 9:21 a.m. saying they have no vehicles available. So I ask what I suppose to do she replied to try to get one at another location I'm like really I have to go so I want be late. Well, I was an hour late because I had to go way to another location that had a vehicle. Why wasn't I called a day before or 2 days before? I rent from this place all the time because it's not a skip away from my house. I'm very unsatisfied with how I was done and if that's how the business going to be run it needs to be closed. The phone number shows the last-minute call. That's bad business

RT1 Woodbridge office Hannah thank u once again and the gentleman that checked me in 8/24/23 Thank u also for your professional service! You guys always get 5 stars have a great weekend

When I returned the rental car Fabio was professional & curtious I will definitely use them again yes

Never will rent from here again each time was given wrong vehicle then was promised 2 free rental days now they're saying no one told me that so I'll be using another company for my rental needs cause the prices I paid i shouldn't have to go through this so rent at your own risk

I recently rented a Toyota Camry from Andrew and Logan at Enterprise And had a great experience. They were kind and helpful. I left my I phone in the car when I returned it and was able to get my phone back the next day with no hassle. 5* Thank you two very much

This young man knocked my socks off with his amazing customer service! Professional, kind, and helpful! I didn't even rent from Enterprise but he went out of his way to help me, so I'm returning the good deed! The world needs more of this! Thank you Robert, you stand head and shoulders above the crowd. Enterprise, don't let this one get away, you have a true gem with this young man. You should be proud to have him on your team and I'm sure that you are!

I rented a car for 5 days in Cancun, Mexico. They put a $415.21 USD deposit on my mastercard. Returned the car with no issues. The charged another $228 USD, and said that the deposit would be refunded to my card. It's been more than 5 weeks, and NO REFUND OF DEPOSIT. Several emails which said it had been returned. Calls to Enterprise came to nothing. Said that because it was Mexico they couldn't find my rental agreement. I was told to call my card company. I have had to initiate a fraud claim to get the money back!

It is with great disappointment that I must bring to your attention the unacceptable experience my wife and I encountered at the Enterprise Branch located at 5860 Wiles Rd Coral Springs, FL, US, ******* on April 27th, 2023.

After driving home the Sonata rental from the branch, we were alarmed to find that the car's oil was only at 2%. The following day the car display that the oil needed changing so we returned the vehicle after contacting the branch for an exchange per Chad's suggestion. We were offered a choice of four vehicles as a replacement. However, much to our dismay, the 2 were in a filthy condition - a far cry from the expected cleanliness of a rental car.

As if the disappointing state of these vehicles wasn't enough, we were met with an increasingly hostile and unprofessional attitude from branch manager Mr. Corace when I went back inside to get clorox wipes to clean the second vehicle ourselves. Instead of addressing our concerns for a clean vehicle, Chad became defensive and his interactions with us only escalated the situation. My efforts to involve another employee, Mr. Hernandez, were fruitless as he refused to intervene and offered no support or resolution.

In the end, Chad informed us he could no longer provide us with a rental vehicle and suggested taking an Uber. Even when my wife made a new reservation through the dealership as suggested by the dealership, the following Monday Chad refused to rent a vehicle to my wife. We were extremely disappointed with Chad's behavior and lack of professionalism.

Attempts to contact higher management, including Area Manager and Regional VP, have been unsuccessful so far. We have sent several emails, but have not received any response. We are hoping to discuss this experiences of your branch and require their immediate attention. We will continue submitting our experience through all and any necessary means and until we receive a response and satisfactory outcome.

*This is just a summary of what happened and suggest Enterprise Rent-A-Car to get the full scope of the incident.

I had a van reserved for a week. They called a hour and half before pick up time and said they didn't have it or any cars and ruined my family vacation DO NOT USE THIS PLACE

DO NOT rent your car from Enterprise EVEN if your life depended on it! They truly don't care about customers at all! All they care about is the money! They abruptly raised my daily car rate after telling me that I would keep the same rate the entire car rental! Which then forced me and my 2 little kids to be carless, it was a disaster! But thanks to AVIS CAR RENTAL they saved the day! Enterprise has a horrendous customer CARE team; I've been waiting to hear back from them for weeks and have yet to hear back! I consistently called every week to get help they just blew me off and told me someone would get back to me soon! They didn't care about my concerns at all. The car I rented was in extremely poor condition, several dents and scratches all over it and the staff did not care one bit! The Area and Group managers are worthless and no help! Please for your sanity avoid Enterprise at all costs especially the Mattoon Illinois location they are a complete rip off and their customer service is absolutely the worst! I would never rent from enterprise again and would advise others to stay far away! Thank me later!

I am not one to write bad reviews but I can't keep quiet about this.
Last year my husband and I were taking a trip from Illinois to Florida. Made a reservation 3 months in advance for a mid-size car from Enterprise. The day we were leaving I went to pickup the vehicle and they told me at the Mattoon, IL branch that they had nothing left but a Kia Soul. Someone from the airport needed ours and he gave it to him. After much discussion, we took it. 4 people with a week of luggage for all of us! When I got to Florida the man at the airport helped me find a Expedition to drive home.
Oh my story is not over...this time every year 10 of us ladies take a trip to Paducah for a 3 day weekend.
Guess what happened? I rented the 15 passenger van over 2 months ago and the day before we leave they call me and say that don't have one and we can take 2 vehicles. I was told the Regional manager would be in touch. It has been 2 days and I still haven't got a call.
I WILL NOT rent from them again.

Tech was great! Walked us around the car—everything was quick and easy. Loved the car. Ended up having to take it longer, but the dealt with the insurance company very well. Great experience. Will do again! Thanks to Junior Martins who helped us.