Enterprise Rent-A-CarReviews 1,223

Absolutely terrible customer service only excuses why they cannot honor my confirmed reservation because insurance claims trumped my business trip to Melbourne where I had to Uber which cost me $200.00 dollars. The agent claimed corporate was making determinations if they can rent to non insurance claim customers.

We rented a car in Algeciras for one day: $144.35. Pick up at 9 a.m. and drop off in Valencia at 10 p.m. We agreed to, yes, a whopping $144 because we added return to separate location ($25), Additional Driver ($10), Optional Insurance ($24.37), and a whopping tax of $23.38 plus there was a 75 cent registration fee. After we just paid the bill without argument, I don't speak Spanish, fine, just let me pay and get on the road. They had the nerve to charge my American Express ANOTHER $81.93 TWO MONTHS later. I called Enterprise, they have no explanation, cannot refund it, cannot give me a receipt. I spoke with 3 different people, all with very thick accents that spoke in circles and said they just have not access nor idea but that the charge was charged, so I guess you'll pay it. THANK goodness I saw it and cancelled my card immediately before Enterprise had an opportunity to continue to charge it randomly. It was a great trip, well it would have been had we not used Enterprise...

Unorganized and all about taking your money big rip off. Unprofessional staff, long waits. Unfriendly inexperienced staff. Ridiculous.

Enterprise has had my car for a week after I bought it because when taking it home from the lot the skid plate fell from the front and scraped across the road, which should be an easy fix. After waiting for days I've been calling to see when it would be ready for pick up but it seems like they just keep giving me the run around and telling me they would call me back which they never have. Every time I call they tell me I should be able to pick it up the next day but for some reason it's still not ready a week later. 0 out of 10 will never shop again

Tried to rent a car for my son in Ga, we are in Mo. 1st excuse. Could not because they need to verify our credit card in Ga. Couldn't go to the company here in Rolla, Mo and have them verify the card. 2nd excuse they don't have any available (From Rolla{not trying to get one from Rolla}) for one way drop off. 3rd excuse they don't have room for another drop off car in their lot in Rolla. Their customer service is the worst experience I have had in my 60 years. I will tell everyone who ever mentions renting a car to use any one other than Enterprise.

Rented a car through Enterprise while my truck was being repaired. Two days later Enterprise called to tell me the oil needed to be changed on that car. That I could bring it back and rent another or go get the oil changed! Never again!

After been a long-time customer (20 yrs) for Enterprise rent-a-car, today they refused to give me a pick up ride. This happened at a branch in Edmonton Alberta at this location: Edmonton Ellerslie; 1330 CALGARY TRAIL SW; EDMONTON, AB T6W 1A1
They said they were short on staff and couldn't give me a ride to the rental location. I requested to speak with the supervisor, but the supervisor hung up on me. He stated, "It is your responsibility, not ours, to pick up the vehicle from our location. You are 17 minutes away from us and we are unable to pick you up." And he just dropped the phone on me. He did not care a bit. This was extremely impolite and unprofessional. I felt like I was doing business with some street gangsters. They told me when I booked the car for business a week ago, that they would pick me up (give me a ride) from that location. As a matter of fact, they duped me into thinking that they would fully serve me as a customer. They did not! This was the most unprofessional conduct I've ever witnessed from a car rental company and from Enterprise itself.

I genuinely think Enterprise should fire all of the employees at that branch and replace them with new employees who have been trained in customer service. It's a total failure and despicable behaviour. Even in developing countries, where I have previously travelled for business, I have not encountered this type of behaviour like the staff of this branch. I will never rent a car from you again, and I urge everyone reading this message to do the same.

After being sent from the fourth floor to the ground floor and back again I slapped my drivers license and credit card on the counter. The counter agent Victoria cortizo, who was at the opposite end of the counter, claimed that I had thrown my personal property at her and refused to rent me a car despite the fact that I apologized and let her know that my husband, who I was traveling with, had heart problems and could not keep going from floor to floor to rent a car. The manager Dominic Sheppard then said that he would rent us a car but there were none left despite the fact that we had a confirmation code.

We returned our rental car, and now we're be forced to do a claim for damage that was already on the vehicle. We have picture proof that we did not do the damage. Beware of Enterprise Rent-A-Car located on 4th Street in Beloit, Wisconsin.

After my car had broken down at Dumphries, on a Sunday, I booked a car from Enterprise. Received notification that all paperwork received and that I could pick up car the following morning at 8.AM. They had taken my money (full amount). On trying to pick up the car on Monday my husband was told that they had no cars available. When he asked for their complaints procedure the Manager got rude and told my husband he did not like his attitude (please remember who is a fault here) he was not uninterested in our dissatisfaction. When I phoned he blamed my husband and equally tried to blame me for booking it on a Sunday without speaking to them first. If you have confirmation and they have taken happily the payment then you expect the service. Because of there total lack of service cost me a further £65 for taxis to Carlisle to a wonder HERTZ no problems what so ever there. Enterprise need to look a there systems, equally they need to look at there very appalling customer service

These folks at 3500 Charlotte Pike in Nashville, TN are just plain dishonest.

My car was stolen February 1st, and my policy contained no reimbursement for rental, but my insurance company did grant me a discount through Enterprise, so I hoofed it from my house to 3500 Charlotte Pike in Nashville to rent a car. I was looking for something on the cheap, and the girl at the desk said she would put me in a Chevy Spark. I followed her outside as she looked at the car and said, "Well this one's not clean so I'll find you something else."

In a moment she ushered me to the desk and said, "I'll put you in a Hyundai Venue. It'll be ready for you right outside in a moment." In a few minutes she told me the charges, that there'd be a deposit required. I signed the digital device and had the car parked outside. Someone gave me the keys, I went outside and inspected it. No one - not one, did a walk around with me at all to inspect the car. I noticed that there was a tiny vertical line going up from the middle of the dashboard to a grid top of the windshield, I touched and felt no break and thought it to be an antenna. I thought nothing about it as I drove off.

I drove it to work and back for eleven days. When I brought it back today, the same girl said, "What's with the crack in the windshield?" I said, "I thought that was an antenna."

She then brought the store manager outside who told me I would be charged $250 extra for cracking the windshield. I was flabbergasted, "What?" Then they made up a story about me renting a Chevy Spark, then switching vehicles to a Hyundai Venue, and the girl stating that she had done a thorough walk around with me before renting me the car. I pled with them: "Nobody walked with me around the car, and I didn't crack the windshield!"

They whispered a bit. Then wrote my statement on their digital device, and asked me to sign it, then stated that it was out of their hands. "Can't you check your cameras, it will prove that nobody was with me to inspect, and that the crack was there!"

To which the store manager replied, "I'm sorry sir, our cameras don't go that far back. Have a good day." They are keeping $250 out of my deposit.

Highway robbery. First my car is stolen by a thief, and then I've been lied to and cheated by my rental company. Thanks for hearing me vent, and beware of this place.

Yesterday I reserved a suv to be picked up at 4:30 tomorrow and returned the next day at 4:30, one day rental $59.00
My wife picked up the suv at 4:10 and the agent said it was 3:10 and then charged her for an xtra 2hr rental at $20 per hour =$40 Crazy a $59 rental went to $99 with out telling her of the xtra charges SCAM to increase the $$$$
The time was wrong and no explanation was mentioned because it's rigged
Worst service and no concern for the customer
The Carrollwood location in Tampa Fl is the worst yet
BETTER CHECK YOUR CONTACT

I had made a reservation for a car this morning and I get there no car. And I was left walking. They stated they tried to call but I had no voicemail and it was not full as they stated. Not happy it's winter and I have to work.

I rented a vehicle to go to my son's funeral returned the vehicle about 7:00 a.m. in the morning there was one employee outside who had a pad and pen he entered the vehicle to check the mileage and check out the vehicle and I told him that the vehicle needed an alignment he was the first employee in the vehicle when I got home I noticed I left my son's obituary above the visor and the change bag which had about 20 to $30 in it in the glove department and I know I left this bag in the department on my life my my son's grave my grandma's grave my mother's grave I know for a fact 100% that the bag was in the glove department I told the manager about this he said he will investigate and check out the cameras but little do you know people can still stuff out of it vehicles without being seen on camera and if they find something in a vehicle of interest to them they can easily put it in your pocket or put it on them and then step out the vehicle and you won't be seen on camera but this is what the manager said that he had no evidence of nobody taken a bag on camera it's a shame that an employee was still a bag of change with 20 to $30 of quarters in it and nothing was done they returned my son's obituary but not the gray bag this is bad to have an employee working for you that would still like this from customers so I advise everybody make sure you check your vehicle out thoroughly before you leave the property or you'll never see it your items again

The manager at the Vernon Rockville branch was really good with communicating with the customers and very kind

I reserved a full size pick up truck to rent for the weekend of 1-6-22 to 1-9-22. Got to the rental location only to find out they did not have a truck for me. Then they offered me a mini van. Long story short from this bad experience I was able to find Great Service at Avis Car Rental. Avis accommodated me with a cheaper price for a truck rental I needed. Thank You Enterprise for bad experience I found Avis.

Enterprise is horrible, the WORST place to get a car. I was in an accident, that means I didn't have a car. I was told by my insurance to goto a specific location. So I catch a lyft and go, I was told that they transferred my reservations. So I said okay, walked home on 30 min walk. Called the location I was told to goto. They agreed that I was to come there. I catch another Lyft. Did you know that they transferred my reservations to another location! I'm extremely upset and highly disappointed. Now I'm stranded waiting for another Lyft. Now I have to miss work AGAIN! HORRIBLE Management and Company.

Had confirmed van reservation (direct tel call and email - "Your Reservation is Confirmed") and 60 minutes before I was to pick up the van from Danbury Enterprise, Danbury Enterprise called to advise they had no available rentals. I thne called mian Enterpreise line and all they could is sorry and this stuff happens. Great...I had a booked job that I had to reschedule - my customer was not pleased. I will NEVER you Enterprise again.