Exclusive Nail CoutureReviews 174

I watched a review of this company's products on Nail Career Education's channel on YouTube, and immediately wanted to try it out. Did a little more research on the PRODUCTS, and most people loved them. Well, I placed my order on 4/28/20, spent exactly $61, and then finally got around to seeing the horrible and actually accurate reviews days later. Immediately regretted making a purchase but still wanted to give the company the benefit of the doubt. I sent my first email asking for an update on 5/23/20 and didn't hear back. I sent another on 5/28/20, the 30 day mark, and immediately received an auto-generated email about their COVID procedures. Absolutely ridiculous; I wish I had done more research before placing an order. Not to mention, they charged my account immediately after placing the order. I've ordered many other things from different companies, ranging from furniture to makeup, and received everything within two weeks. And yet this company wants to take 30 days just to process? Never again. Horrible.

I ordered May 2nd. As of today May 26th no updates. I commented on his post on IG and he deleted my comments asking what orders they were working on. After deleting my comments HE BLOCKED ME. I ordered from him in March and it took 3 weeks to arrive. I was told it was because of the pandemic which I understood. But now... it's ridiculous. And to think he blocked a paying customer. EVEN WORSE! I got in touch with customer service and the lady was really nice and told me it's now 30 business days but I'm calling BS! He keeps promoting new products but why would you put out new products when you're so behind on orders?!?!? My clients are not happy with me and I can't blame them. Don't order from this brand.

As you can see from the photo I placed this order April 25,2020 and still have not received my order. It has been more than 18 business days and still nothing. Sent my first email on May 9th, and received that lame response about 18 business days. Sent another yesterday - NO RESPONSE. Don't ever buy from this site. You will not be happy. If I could give a Negative 5 stars that would still not be enough. Will talk to my states Attorney and bring up FRAUD charges,

I haven't been able to review the product because it still hasn't arrived. When I order from Wish I expect that it's going to take at least 2 weeks to get the product but with Enail Couture I really expected better. When I asked about the wait, the customer service team responded with an apathetically-toned email basically saying to read the fine print: they said it takes 8-18 BUSINESS days emphasizing "that business days doesn't include weekends" for it to process, and another 4-6 business days to ship. So when you order from Enail Couture, remember it's likely going to take over a month before you see your items. I ordered my items May 4th: it is now May 23rd and the status hasn't even changed from "Order Placed" to "Order Processed" yet, a status a customer rep confirmed is correct and current.

Very unprofessional! I absolutely regret purchasing from this website. I should have known it wasn't a good idea after reading the check out messages about absolutely no cancelations (even on orders that haven't been shipped) and that if it gets lost in the mail then its absolutely not his concern. I also heard bad things via YouTube streamers but I wanted to give the "little guy" a try and here we are almost month later and no updates. I get COVID has affected a lot but when someone pays that kind of money, I feel its only right to have access to status updates. There are other places you can purchase the same specialized products, don't risk purchasing from this site.

Don't waste your money on this POS company. Placed an order for a lot may 7th. Still no shipping info, emailed them for them to say it will take 8-20 business days plus standard shipping. GTFO. I told them to refund my money, I will be reporting this company to the BBB and I will sue Max Estrada and his company for fraud. Don't waste your money on trash like this. Not only that Max Estrada belittles his customers like a petty $#*! child on his YouTube channel. He's about as fake as those ugly $#*! contacts and wigs he wears.

I want to start off this review by saying that this company in itself is disgusting, and I didn't read up on it until after I ordered. Everyone says this company isn't worth it for customer service, and I totally agree. Seriously, if you have a problem they will not help you, even if it's on their end. I believe unless your product is literally unusable or you didn't receive the item, they don't care about what you have to say. They take ages to reply, and the shipping takes abnormally long. I would say it takes longer than things from China. I got an acrylic kit and I wouldn't say it's better than any brand that I've tried. The thing that drew me in was it's cotton candy scent. It doesn't smell anything like cotton candy, not when wet, not when applied, not even after drying. I thought I could sort this out in customer service and boy was I wrong. Took so long for replies to find out, I was definitely not getting a replacement or anything. I offered to pay for shipping so they could smell, because it's such a weird subject because anyone could lie about it. But it didn't even matter, she made it clear that if it wasn't empty, or there wasn't a defect, she wasn't doing anything. I also ordered a drill bit, which was just wrapped in half a sheet of paper, and taped all the way around, and labeled bit in sloppy sharpie. I'm all for recycling paper, but when you proud your company around packaging and cutesy stuff, you need to put more effort into that. And it honestly would've been fine put into the package on it's own, it's already in a little plastic container. To wrap it all up, I really think you can get better products from better people, from better companies who actually care about their customers. Without waiting the 4 weeks. I don't think this company is worth it, but if you want to support a bad company that waits 4 weeks for a shipping confirmation please do go for it.

Waited more than a month to recieve my package. As soon as you place your order, they only let you know about the "no refund no return" policy once you've already purchased. I recieved some items and some were missing. No customer service at all. The quality if the products are beyond horrible. Im not sure what the "quickie" nail glue is made of but I once spilled it over on the table and cleaned it up with the napkin just to find the napkin going up in smoke a few moments later after contact with the glue. The acrylic powders dont mix well with the monomers. The "shinee" gel is trash. This comoany should be shut down.

Didn't want to have to leave a bad review but I've been as patient as I can be. I placed an order on 4/8 got a call on 5/1 asking if I was ok with them shipping my order w/o one item. Stated I was not ok w/ this I asked when the item would be in the rep stated it Mon/Tues (May 4/5) it is now May 7th and I have yet to hear or receive anything from them, yet I see post on his Max's IG page showing order #'s that fall after mine that have been shipped. I know we are in a pandemic which is why I have been extremely patient and even encouraging other customers to be patient but a month is unacceptable and I've begun to regret purchasing from him. Be careful purchasing from this company I'd say stay away at all cost

I placed my order in the beginning of Feb. I received it last week. My order arrived missing the mini flash light. That arrived a couple days. The battery casing made no sense. Out of the three slots, the neg and positive connection was not there. I ordered 36 different gel polish and I received 15 different colors. With some colors being duplicates, triplets and quadruplets. When you message the business NO ONE WILL EVER REPLY! I tell everyone to never order from them or try there products. There soft gel nail is a joke. It bends like paper. Order from Apres, XVX or Kiara Sky Soft Gel Kit (best bang for your buck). Stay away from E Nail Couture! Spread the words. Watch the YouTube videos of others trying to us the 123 to Go Kit. This company is a joke. Jokes are for kids. You may enjoy looking like a kid, but this is no way to run a company. No one I know will take this crap from me. Max, Karma's a $#*!!