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    SpaSalon.us

SpaSalon.us

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Overview

SpaSalon.us has a rating of 4.0 stars from 188 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SpaSalon.us most frequently mention customer service, pedicure chair, and free shipping. SpaSalon.us ranks 1st among Spas sites.

  • Service
    24
  • Value
    20
  • Shipping
    21
  • Returns
    20
  • Quality
    21
Positive reviews (last 12 months): 100%
Positive
4
Neutral
0
Negative
0
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Reviews (188)

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customer service (39)
Thumbnail of user elmarq
Washington
1 review
0 helpful votes
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February 29th, 2024

Myself and my family member's salon have all purchased spa equipment from SpaSalon.us and we are all pleased with price, the quality and products available. The interest free time for payments is a BIG factor in our decision to purchase from SpaSalon.us for our equipment needs. I hope that people friendly part of Doing business never ends!

Service
Value
Shipping
Returns
Quality

Date of experience: February 27, 2024

Thumbnail of user laker3
Viet Nam
1 review
2 helpful votes
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March 3rd, 2022

This website is super easy to choose with so many choices. Once i narrowed it down I called and spoke to a very patient sales rep. Her name, i forgot to write down. She answered all my questions. I like that the price is exact no extra charges for the tech stool either. I am slowly replacing my current nail salon equipment and will do it here. I wont go anywhere else they have everything I need and great people to work with. Thank you.

Date of experience: March 2, 2022

Thumbnail of user edwardv246
Viet Nam
1 review
0 helpful votes
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June 7th, 2022

Do not hesitate! You are in the right place. :) Highly recommend! Byron is seriously the best! Thank you so much for all of your help. I truly appreciate your time, patience, and extraordinary customer service. Above and beyond.

Date of experience: June 7, 2022

Thumbnail of user lucasd122
Washington
1 review
0 helpful votes
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May 5th, 2022

I made this purchase for my brother's salon who has a salon in a new shopping mall. I live in NJ and found that it was very easier to select everything on SpaSalon.us when comparing to other sites, and purchase just the right a salon package. As my brother said after delivery, Now everything looks great for his salon! Good job! Thank you

Date of experience: May 5, 2022

Thumbnail of user croomm
Washington
1 review
1 helpful vote
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October 25th, 2023

First of all, let me explain. Spasalon.us. Us has the best price. I've went to all different places and nobody can compare to their quality and price. I'll definitely recommend them to fellow salon owners.

Service
Quality

Date of experience: October 3, 2023

Thumbnail of user lisaj1599
Washington
1 review
0 helpful votes
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March 17th, 2022

Sales person was friendly and helpful. He directed us to the website where we were able to browse and purchase the items we wanted. One of the quickest online purchases I have ever done. Plenty of communication and support during the whole process.

Date of experience: March 17, 2022

Thumbnail of user grasserb
California
1 review
1 helpful vote
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September 20th, 2023

I congratulate you on the simplicity and ease of your website. I refused to contract a service technician to make a service call just to diagnose my problem, then a return call to maybe solve my problem. With your site, I'm taking a chance on ordering the right parts and should repair my spa chair myself for a fraction of the cost. Thank you very much.

Service
Shipping
Quality

Date of experience: September 19, 2023

Thumbnail of user tun28
Washington
1 review
0 helpful votes
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March 18th, 2022

I ordered my pedicure chair online after hours and called up customer service the next day and they were able to help me with my order to Expedite the shipment for me to meet my needs. I am happy with their quick response. Overall happy with the service.

Date of experience: March 18, 2022

Thumbnail of user delphinec22
Washington
1 review
0 helpful votes
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November 18th, 2023

I have to say that I had a few questions and did the live chat and they answer all my questions and also sent me a description of what I was asking. I also was connected to a sales representative and place my order and she was also very patient with me and walk me though the whole process, I'm very excited and can't wait to receive the pedicure chair I just order.

Service

Date of experience: November 18, 2023

Thumbnail of user kabelikal
California
1 review
1 helpful vote
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October 25th, 2023

Ordering with the sales department and Byron was very smooth and efficient. It was nice that the products were in stock and will ship out as soon as possible. We will always continue to give our business for our items needed for our pedicure chairs in our business to spasalon.us

Date of experience: October 3, 2023

Thumbnail of user michaelc6848
New York
1 review
0 helpful votes
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June 16th, 2022

Do not buy from this website they do not send the product that you order then they call you and try to give you an alternative than you're waiting three weeks for them to ship it and then they don't ship it and then you ask for a refund and they charge me 30% restocking charge

Date of experience: June 16, 2022

Thumbnail of user danilow1
California
1 review
0 helpful votes
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October 26th, 2023

Very good customer services. Phuc is so patient, and professional. He explained all my questions about the items which I would like to order. I hope that my first purchages from the company will come on time, and as good quality as their customer services.

Date of experience: October 24, 2023

Thumbnail of user ezram75
Virginia
1 review
0 helpful votes
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April 27th, 2024

Excellent! I chatted online first with a customer service agent who was very helpful and then placed my order online myself. Very easy! Great selection and pricing.

Service

Date of experience: April 26, 2024

Thumbnail of user melissaw546
Washington
1 review
0 helpful votes
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July 11th, 2020

The online ordering system is easy to follow. I gave 4 stars because I haven; t received my order yet and also have had issues in the past with returns. They did not refund all my money for pedicure chair liners... less than half and I could never get anyone on the phone to explain why.

Date of experience: July 10, 2020

Thumbnail of user nitishial
Arizona
1 review
1 helpful vote
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July 10th, 2019

The staff (live chat) was very valuable to me. All my questions were answered. Customer service on phone was just as helpful. I am excited to get my new spa chairs. I highly recommend this company!
My company has been looking for a wholesale company like this one. I'm so glad i found you.
This is tracking number when buy at spasalon to follow UPS: 1ZX302X*******451

Date of experience: July 9, 2019

Thumbnail of user josephn659
Washington
1 review
0 helpful votes
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April 22nd, 2021

I bought this part for my pedicure chairs cheaper 7 years ago then my order today. That don't make sense. The option of picking up order at your local store to save on shipping should be an option for customers. But I'm glad the part is still in stock and I was able to find it online at SpaSalon.us

Date of experience: April 22, 2021

Thumbnail of user cortneyb1
Viet Nam
1 review
1 helpful vote
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November 12th, 2014

I bought two of these for our master bath. They have proved to be attractive and very functional, providing plenty of storage space I suggest avoiding placing anything wet or damp in or on these cabinets as this will leave smudges on the glass shelves. Overall I am pleased with these and do recommend them.

Service
Value
Shipping
Returns
Quality

Date of experience: November 12, 2014

Thumbnail of user zoek104
Washington
1 review
0 helpful votes
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February 12th, 2024

So far everything was pretty easy, I'm looking to finance of course with such a large purchase but the application was also very easy. I hope I'm approved and get my order by my open date

Service
Value
Shipping
Returns
Quality

Date of experience: February 10, 2024

Thumbnail of user nathalieh22
Washington
1 review
2 helpful votes
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February 22nd, 2020

Excellent telephone response if you need assistance, easy navigation on site and reasonably priced items. My new go to place, not only for new items but replacement parts and accessories. Highly recommended.

Date of experience: February 21, 2020

Thumbnail of user nathalieh24
Washington
1 review
3 helpful votes
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March 21st, 2020

Excellent service, I have worked with Chuck in two Cassio s and they have been both rewarding. He takes his time and is very patient. I am ordering from the Caribbean via Miami. The parts arrive in great order at the final destination in Trinidad and Tobago. Thank you Spa Salon! Keep up the excellence in customer care.

Date of experience: March 20, 2020

Thumbnail of user pmdp
Viet Nam
1 review
1 helpful vote
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October 7th, 2015

Spasalon beat the cheapest price with other wholesales. I really satisfy with both quality and price. The package deal brings easily choices for me. Because I am a new business; Spasalon.us is right option, that is the first advantage step to choosing the supplier in long term. Thanks

Service
Value
Shipping
Returns
Quality

Date of experience: October 7, 2015

Thumbnail of user amyn20
Viet Nam
1 review
0 helpful votes
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July 8th, 2015

I needed shampoo backwash to fit into a small SALON. These chairs are comfortable, and well-priced. I looked in MANY places to find something like this, and could not beat the price. Turns out not only do they look good, but they are comfortable. I was very happy with my purchase.

Service
Value
Shipping
Returns
Quality

Date of experience: July 8, 2015

Thumbnail of user maib15
Washington
1 review
0 helpful votes
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July 24th, 2020

Website is easy to navigate, and prices are very reasonable! If you buy more than one of the same item, prices can't be beat. Love that you get point for every dollar you spend and the point which convert to dollars value and can go toward your future order. Would recommend!

Date of experience: July 24, 2020

Thumbnail of user hanhj
California
1 review
0 helpful votes
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September 3rd, 2019

Very simple method of transaction. Leaving you more confident in your purchase. Will be doing business again in the near future.
However, this time my item arrived later than the previous one.
Hope the next time will not be like that. Thank you!

Date of experience: September 3, 2019

Thumbnail of user surineep
Washington
1 review
0 helpful votes
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July 8th, 2020

The Dir treatment bed is great, but the clear full coverage is poor. The clear full coverage is not fit properly. There is no hole and they came filthy and poor quality. I spend $180 for clear coverage. The delivery came within three weeks, but I have to pay 3% for paying with a credit card.

Date of experience: July 7, 2020

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