• SpaSalon.us

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Overview

SpaSalon.us has a rating of 4.48 stars from 187 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SpaSalon.us most frequently mention customer service, pedicure chair, and free shipping. SpaSalon.us ranks 1st among Spas sites.

  • Service
    23
  • Value
    20
  • Shipping
    21
  • Returns
    20
  • Quality
    21
Positive reviews (last 12 months): 100%
Positive
11
Neutral
0
Negative
0
16
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What reviewers want you to know

Positive highlights

  • Customer service process and online purchase made easy!

Critical highlights

No critical highlights yet

How would you rate SpaSalon.us?
Top Positive Review

“I hope that people friendly part of Doing business never ends!”

Elmar Q.
2/29/24

Myself and my family member's salon have all purchased spa equipment from SpaSalon.us and we are all pleased with price, the quality and products available. The interest free time for payments is a BIG factor in our decision to purchase from SpaSalon.us for our equipment needs. I hope that people friendly part of Doing business never ends!

Top Critical Review

“Scam third party site”

Michael C.
6/16/22

Do not buy from this website they do not send the product that you order then they call you and try to give you an alternative than you're waiting three weeks for them to ship it and then they don't ship it and then you ask for a refund and they charge me 30% restocking charge

Reviews (187)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (38)
Thumbnail of user elmarq
1 review
0 helpful votes
February 29th, 2024

Myself and my family member's salon have all purchased spa equipment from SpaSalon.us and we are all pleased with price, the quality and products available. The interest free time for payments is a BIG factor in our decision to purchase from SpaSalon.us for our equipment needs. I hope that people friendly part of Doing business never ends!

Service
Value
Shipping
Returns
Quality
Thumbnail of user zoek104
1 review
0 helpful votes
February 12th, 2024

So far everything was pretty easy, I'm looking to finance of course with such a large purchase but the application was also very easy. I hope I'm approved and get my order by my open date

Service
Value
Shipping
Returns
Quality
Thumbnail of user rizziob
1 review
0 helpful votes
March 11th, 2024

It was a good website. I don't shop much online so it was okay for the first time. I had one question and the customer assistance representative was great and helping me.

Service
Value
Shipping
Returns
Quality
Thumbnail of user delphinec22
1 review
0 helpful votes
November 18th, 2023

I have to say that I had a few questions and did the live chat and they answer all my questions and also sent me a description of what I was asking. I also was connected to a sales representative and place my order and she was also very patient with me and walk me though the whole process, I'm very excited and can't wait to receive the pedicure chair I just order.

Service
Thumbnail of user carmenm37
1 review
3 helpful votes
October 6th, 2016

I spent almost $6,000 with them! They took over a month to deliver it to me because they order it from other stores. When it got to me some of it was damaged (which is how I learned that it's a middle man company). They then had me get in contact with the actual suppliers. One of the suppliers was Hollywood nails & beauty supply. They fixed the issue very quickly by sending out replacements. I ordered another manicure table DIRECTLY from them since they were sending out replacements anyway. I received everything in about a week and a half! The other supplier, they didn't give me the name, but the # is *******634, they would not replace my nail dryer table that came with the marble AND wood cracked down the middle because it had been over 7 days! That dryer cost $705 PLUS S&H! So now I have to buy another one! Spasalon.us then tried to get me to BUY the replacement for $207 PLUS $300 Shipping! NEVER WILL I EVER SPEND THAT MUCH WITH A COMPANY WHO CANT GUARANTEE THEIR PRODUCTS WILL COME TO YOU UNDAMAGED! They are also hard to work with when you call them. A lot of transferring you to the next person!

Thumbnail of user danilow1
1 review
0 helpful votes
October 26th, 2023

Very good customer services. Phuc is so patient, and professional. He explained all my questions about the items which I would like to order. I hope that my first purchages from the company will come on time, and as good quality as their customer services.

Thumbnail of user paolaq6
1 review
0 helpful votes
November 11th, 2023

I have made large purchases with this company over the last 10 yrs and they have excellent customer service and products.

Value
Shipping
Returns
Quality
Thumbnail of user laker3
1 review
2 helpful votes
March 3rd, 2022

This website is super easy to choose with so many choices. Once i narrowed it down I called and spoke to a very patient sales rep. Her name, i forgot to write down. She answered all my questions. I like that the price is exact no extra charges for the tech stool either. I am slowly replacing my current nail salon equipment and will do it here. I wont go anywhere else they have everything I need and great people to work with. Thank you.

Thumbnail of user grasserb
1 review
1 helpful vote
September 20th, 2023

I congratulate you on the simplicity and ease of your website. I refused to contract a service technician to make a service call just to diagnose my problem, then a return call to maybe solve my problem. With your site, I'm taking a chance on ordering the right parts and should repair my spa chair myself for a fraction of the cost. Thank you very much.

Service
Shipping
Quality
Thumbnail of user croomm
1 review
1 helpful vote
October 25th, 2023

First of all, let me explain. Spasalon.us. Us has the best price. I've went to all different places and nobody can compare to their quality and price. I'll definitely recommend them to fellow salon owners.

Service
Quality
Thumbnail of user balanoffm1
1 review
0 helpful votes
October 26th, 2023

Customer service when I called with questions about the product where top well above any I've had from other company's. AAAAA+++++

Thumbnail of user hanhj
1 review
0 helpful votes
September 3rd, 2019

Very simple method of transaction. Leaving you more confident in your purchase. Will be doing business again in the near future.
However, this time my item arrived later than the previous one.
Hope the next time will not be like that. Thank you!

Thumbnail of user kabelikal
1 review
1 helpful vote
October 25th, 2023

Ordering with the sales department and Byron was very smooth and efficient. It was nice that the products were in stock and will ship out as soon as possible. We will always continue to give our business for our items needed for our pedicure chairs in our business to spasalon.us

Thumbnail of user michaelc6848
1 review
0 helpful votes
June 16th, 2022

Do not buy from this website they do not send the product that you order then they call you and try to give you an alternative than you're waiting three weeks for them to ship it and then they don't ship it and then you ask for a refund and they charge me 30% restocking charge

Thumbnail of user lucasd122
1 review
0 helpful votes
May 5th, 2022

I made this purchase for my brother's salon who has a salon in a new shopping mall. I live in NJ and found that it was very easier to select everything on SpaSalon.us when comparing to other sites, and purchase just the right a salon package. As my brother said after delivery, Now everything looks great for his salon! Good job! Thank you

Thumbnail of user balanoffm
1 review
2 helpful votes
April 17th, 2023

Lisa is very responsive and efficient. I never have to wait for a reply, and she always seems to find what I need despite the limited info I give to her. Spasalon is a pleasure to deal with.

Thumbnail of user edwardv246
1 review
0 helpful votes
June 7th, 2022

Do not hesitate! You are in the right place. :) Highly recommend! Byron is seriously the best! Thank you so much for all of your help. I truly appreciate your time, patience, and extraordinary customer service. Above and beyond.

Thumbnail of user jenniferb3380
0 reviews
0 helpful votes
January 21st, 2022

Customer service was very helpful in answering my all of my questions regarding a warranty information as well as specifics about the items I wanted to purchase.

Thumbnail of user lacelj1
1 review
0 helpful votes
February 4th, 2022

I have been using SalonSpa.us for years when acquiring different products and equipment for my salon and day spa. Their prices are reasonable for the quality products they sell and the customers service has always been spot on. I would have ordered the wrong item in my most recent purchase of a replacement part, but called and was kindly redirected to the right part within minutes. Sales and service have always been knowledgeable. Shipping has always been rapid.

Thumbnail of user tuann42
1 review
2 helpful votes
June 28th, 2021

Be careful with spasalon. Us they are Cheating and lier, I returned the item and they didn't refund money and they asked me send another the payment then they will refund but they don't, now I call Lisa and store manager but they never answered or call me back, please don't send any money if they ask. Lisa is really bad service

Products used:
Cushion sheet

Service
Value
Shipping
Returns
Quality
Thumbnail of user liamr62
1 review
0 helpful votes
April 10th, 2022

Enjoyed my first experience. Product was delivered on time and at a good price. Even set it up which was a big plus! Excellent experience, shipping was high but considering the product, i understand

Thumbnail of user wendys230
1 review
2 helpful votes
June 16th, 2018

Don't be fooled by this company! They are scammers! We tried to purchase pedicure chairs. They ran 10% on my credit card and told me to write a check for the balance, then take a picture of the check and text it to them! This sounded sketchy, so I wrote and said to cancel the order. They told me they couldn't cancel without a 20% fee! I said they hadn't shipped anything and this isn't right and they need to cancel. So I stopped payment through the bank on the down payment. A week later, they ran the remainder of the money on my card! This is causing me a lot of problems because of having to cover payroll through this account. When I wrote again and said I already canceled, she said I can't cancel without completing a bunch of forms. Beware of them, they are nothing but scammers. I wish I'd read online reviews before placing an order with them!

Thumbnail of user vincen876
1 review
4 helpful votes
August 11th, 2017

Got ignored from spasalonus after they sent wrong orders. Just trying to have a reply. The owner should be more reliable to run a better business not just sold and hide.

Thumbnail of user lisaj1599
1 review
0 helpful votes
March 17th, 2022

Sales person was friendly and helpful. He directed us to the website where we were able to browse and purchase the items we wanted. One of the quickest online purchases I have ever done. Plenty of communication and support during the whole process.

Thumbnail of user tun28
1 review
0 helpful votes
March 18th, 2022

I ordered my pedicure chair online after hours and called up customer service the next day and they were able to help me with my order to Expedite the shipment for me to meet my needs. I am happy with their quick response. Overall happy with the service.

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4.5
187 reviews
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