SpaSalon.us

I think that for the money, the table is stylish and attractive. Just the right size for my small space. The packaging took a beating in transit and some of the bolts which were supposed to be inside to assemble went out through a hole in the box... Spasaloncustomer service is always great to deal with and replacement parts on the way.

New company I am dealing with. Trying to order E209 UV oven. Need to write a review to potentially win 5000 points to possibly use the equivalent of $50 toward my order (doubtfully). Confusing payment options - they do not prefer credit card unless you pay extra 3% fee, but they will first take 10% credit card deposit, and then the balance in an e-check (which takes 7 days to process (?!). Not sure if I will receive my item, and then the restrictions on receiving the item - 1 time delivery and I need to check if box and item is ok before delivery person leaves...? Called customer service - spoke with first person, who transferred me to Lifa who then helped me with her sweet voice. Paid in full - but payment options need to be much more clear. Asked for item to be received in 1 week and not 3 weeks.
Hope I get the item intact!

Nice table for the money, nice quality, easy to put together. The table wipes clean easily. I found that it was less expensive to buy the table separately and the chairs I wanted separately rather than buying a table and chairs set. It totally fits into the small space of my salon. I am very pleased with my purchase.

We ordered these chairs for our salon and they look great, we already have a couple from a few years ago and these are better. The seat is more comfortable. These are easy to assemble and they arrived in two days! These chairs look good and are comfortable for a very good price!

We have had a horrible time with this company. No delivery, lies on the telephone, and no refund. We paid 10% down with our business credit card and have filed a claim on that. The remainder, more than 2.4k we (STUPIDLY) transferred directly to their account from our account at the bank.
Our only recourse now is to file a claim with small claims court.
Has anyone had this type of experience? We are not familiar with how to go about this.
Does anyone know if this company actually exists in Lawrenceville GA?
I believe the entire thing is a scam from start to finish. The girl we dealt with has been "sick" and now is "in the hospital".
Any input or contact with a similar case is sought and appreciated.

Lisa is very responsive and efficient. I never have to wait for a reply, and she always seems to find what I need despite the limited info I give to her. Spasalon is a pleasure to deal with.

It was a good website. I don't shop much online so it was okay for the first time. I had one question and the customer assistance representative was great and helping me.

The ordering process was very easy and straight forward. I called to see if the products I needed were in stock and were told that they are in stock in the US warehouse and I should have them in one week. The ordering process was very easy and straight forward. I called to see if the products I needed were in stock and were told that they are in stock in the US warehouse and I should have them in one week. I will update my review once I get the products.

Horrible... I wouldn't deal with them again for anything! After placing my orders, and they processed the payment, they tell me (a week later) that my items are not available, but the ones that are cost more or cost more to ship. Then, when I get incorrect items, their solution is for me to order it again, pay for it and the shipping AGAIN and promise to refund my money AFTER they receive the incorrect item back... which I have to PAY to ship back to them!
In my opinion, this sounds like bait & switch, or just plain old fashioned fraud!

I had a great experience with Spa Salon US. After reading the negative reviews I am a bit shocked. All of the terms and conditions are clearly stated on the invoice that you receive when you place your order and the cancellation/ refund policy is on their website as well for you to review before placing your order; that is what I did by the way. The customer service was great and I got my order in the time frame promised. I RECOMMEND Spa Salon US! The pictures on their website does not compare to what you actually get and the prices are affordable.