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SpaSalon.us

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California
1 review
0 helpful votes
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Very helpful
May 15, 2018

Nika was very helpful and knowledgeable regarding my questions about the pedicure chair. Anxious for delivery.

Date of experience: May 15, 2018
Washington
1 review
0 helpful votes
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Customer service was amazing and I saved $1400 on my pedicure chair over my second choice company!

Date of experience: November 23, 2020
Washington
1 review
0 helpful votes
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Found the parts I need ( I hope), will reserve my opinion until I get my items. So far so good...!

Date of experience: May 8, 2020
Kansas
1 review
0 helpful votes
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Customer service
March 4, 2021

This is the first time I was ordering the pedicure chair. I just ordered one. First, talked to the saler he said that will take 1 to 3 weeks since place order( middle of Feb) till I get order. After paying full payment till the day( 10days) i got an email said that my order was finished and packed. Just waiting for shipping out. After 4days I got that email. I still didn't get any information abt tracking number, I called and they said they will check for me. Then after 3days, I still didn't hear anything, I called again and they said my order is on back order. Wtf? What happened with the email that they said my order was good to ship out... then I contacted them, they said they were going to call me to tell me abt that. But I called them first?! Seriously? Then I told them I wanna talk to the manager but they didn't let me, instead of that they kept sending me the email my order will get to me the end of March. That means it takes 6weeks to get it to me. Even when I placed my order, I mentioned that I need it the latest is the first week of March since they have said it takes 1 to 3weeks. ( my nails studio is gonna open on March 12th) And I called them again to ask to talk to the manager for the refund. They gave me number. But I couldn't talk to manager bcuz voice mail. I left the message, now waiting for them to call back.

Date of experience: March 4, 2021

Overview

SpaSalon.us has a rating of 4 stars from 188 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SpaSalon.us most frequently mention customer service, pedicure chair and free shipping. SpaSalon.us ranks 1st among Spas sites.

service
24
value
20
shipping
21
returns
20
quality
21