SpaSalon.usReviews 188

Ive made an order a lil over a month ago. They told me i had an issue with my card and they couldnt clear (the rest of the payment after they took $450 already) my payment... ive actually called my bank card and they told me the issue is not on their end... I even put them on 3 way with my bank. After that (issue on their end) it took them until 2 weeks later from the date ive ordered to clear and its been now exactly 3 weeks and still have not shipped out my order. Ive waited wasting my time and money trying to keep my business going and still havent received any furniture. Ive called a few days ago and they told me freight shipment takes time and my package been sitting at the warehouse waiting to be picked up a lil over 4 weeks ago. They say it will be shipped out on the 20Th of August. Its the 21st of August and still no tracking number. This is just a trial order. Ive seen good reviews on this company thinking i will received my package within 2 weeks. Its been close to 5 weeks. I will not order from this company ever again and will not recommend to anyone. For the 5 weeks a be waiting i couldve just order from China or the manufacturing company itself and would received my item within 3 weeks. Horrible. And also the customer specialist lied to me about texting me and emailing me my tracking order number. They get your hopes high but ended up lying to you.

Don't be fooled by this company! They are scammers! We tried to purchase pedicure chairs. They ran 10% on my credit card and told me to write a check for the balance, then take a picture of the check and text it to them! This sounded sketchy, so I wrote and said to cancel the order. They told me they couldn't cancel without a 20% fee! I said they hadn't shipped anything and this isn't right and they need to cancel. So I stopped payment through the bank on the down payment. A week later, they ran the remainder of the money on my card! This is causing me a lot of problems because of having to cover payroll through this account. When I wrote again and said I already canceled, she said I can't cancel without completing a bunch of forms. Beware of them, they are nothing but scammers. I wish I'd read online reviews before placing an order with them!

Horrible experience trying to buy a pedicure chair from them! The other review I read about them holding your money hostage is 100% correct! Also they they told us they cant run our card for the full amount because we didnt change our address on the card to the shipping address(which we did and they even 3 way called our bank to verify) the weird thing is they ran our deposit of $230 with no problems what so ever. Wish we would have read the online reviews before starting the transactionwe would have avoided them! Definitely proceed with caution and know that they really are only interested in a getting a check from you. Also their customer service person Lisa is a very bad listener and does not follow through on things AT ALL!

LONG STORY SHORT.

ORDERED 8 PEDICURE CHAIRS ON APRIL. WEB SAID IT WOULD TAKE 2 WEEKS. THEY CALLED ME TO COLLECT MONEY. THEY GOT ALL THE MONEY ABOUT $13K. THEY CALLED ME AGAIN, AND SAID CHAIRS WOULD TAKE 2 MONTHS TO MAKE. I REALLY LIKED THOSE CHAIRS SO I SAID I WOULD WAIT. AFTER 2 MONTHS, NOT HEARD ANYTHING FROM THEM. I CALLED THEM TO ASK. THEY SAID IT WOULD TAKE ANOTHER 2 MONTHS. NOT HAPPY, BUT WAITED AGAIN. EVENTUALLY IT TOOK 6 MONTHS TO GET THOSE CHAIRS. AND GUESS WHAT? THEY ARE NOT THE CHAIRS I ORDERED. TRIED TO CANCEL WHILE I WAS WAITING, BUT THEY WOULD CHARGE YOU 10% STUPID RESTOCKING FEE WHEN ALL THIS IS CAUSED BY THEIR STUPID COMPANY. DO NOT USE THEM. REALLY. PLEASE DO NOT.