• SpaSalon.us

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Overview

SpaSalon.us has a rating of 3.98 stars from 187 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SpaSalon.us most frequently mention customer service, pedicure chair, and free shipping. SpaSalon.us ranks 1st among Spas sites.

  • Service
    23
  • Value
    20
  • Shipping
    21
  • Returns
    20
  • Quality
    21
Positive reviews (last 12 months): 100%
Positive
10
Neutral
0
Negative
0
16
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What reviewers want you to know

Positive highlights

  • Customer service process and online purchase made easy!

Critical highlights

No critical highlights yet

How would you rate SpaSalon.us?
Top Positive Review

“I hope that people friendly part of Doing business never ends!”

Elmar Q.
2/29/24

Myself and my family member's salon have all purchased spa equipment from SpaSalon.us and we are all pleased with price, the quality and products available. The interest free time for payments is a BIG factor in our decision to purchase from SpaSalon.us for our equipment needs. I hope that people friendly part of Doing business never ends!

Top Critical Review

“Scam third party site”

Michael C.
6/16/22

Do not buy from this website they do not send the product that you order then they call you and try to give you an alternative than you're waiting three weeks for them to ship it and then they don't ship it and then you ask for a refund and they charge me 30% restocking charge

Reviews (187)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (38)
Thumbnail of user elmarq
1 review
0 helpful votes
February 29th, 2024

Myself and my family member's salon have all purchased spa equipment from SpaSalon.us and we are all pleased with price, the quality and products available. The interest free time for payments is a BIG factor in our decision to purchase from SpaSalon.us for our equipment needs. I hope that people friendly part of Doing business never ends!

Service
Value
Shipping
Returns
Quality
Thumbnail of user zoek104
1 review
0 helpful votes
February 12th, 2024

So far everything was pretty easy, I'm looking to finance of course with such a large purchase but the application was also very easy. I hope I'm approved and get my order by my open date

Service
Value
Shipping
Returns
Quality
Thumbnail of user rizziob
1 review
0 helpful votes
March 11th, 2024

It was a good website. I don't shop much online so it was okay for the first time. I had one question and the customer assistance representative was great and helping me.

Service
Value
Shipping
Returns
Quality
Thumbnail of user delphinec22
1 review
0 helpful votes
November 18th, 2023

I have to say that I had a few questions and did the live chat and they answer all my questions and also sent me a description of what I was asking. I also was connected to a sales representative and place my order and she was also very patient with me and walk me though the whole process, I'm very excited and can't wait to receive the pedicure chair I just order.

Service
Thumbnail of user danilow1
1 review
0 helpful votes
October 26th, 2023

Very good customer services. Phuc is so patient, and professional. He explained all my questions about the items which I would like to order. I hope that my first purchages from the company will come on time, and as good quality as their customer services.

Thumbnail of user paolaq6
1 review
0 helpful votes
November 11th, 2023

I have made large purchases with this company over the last 10 yrs and they have excellent customer service and products.

Value
Shipping
Returns
Quality
Thumbnail of user laker3
1 review
2 helpful votes
March 3rd, 2022

This website is super easy to choose with so many choices. Once i narrowed it down I called and spoke to a very patient sales rep. Her name, i forgot to write down. She answered all my questions. I like that the price is exact no extra charges for the tech stool either. I am slowly replacing my current nail salon equipment and will do it here. I wont go anywhere else they have everything I need and great people to work with. Thank you.

Thumbnail of user grasserb
1 review
1 helpful vote
September 20th, 2023

I congratulate you on the simplicity and ease of your website. I refused to contract a service technician to make a service call just to diagnose my problem, then a return call to maybe solve my problem. With your site, I'm taking a chance on ordering the right parts and should repair my spa chair myself for a fraction of the cost. Thank you very much.

Service
Shipping
Quality
Thumbnail of user croomm
1 review
1 helpful vote
October 25th, 2023

First of all, let me explain. Spasalon.us. Us has the best price. I've went to all different places and nobody can compare to their quality and price. I'll definitely recommend them to fellow salon owners.

Service
Quality
Thumbnail of user balanoffm1
1 review
0 helpful votes
October 26th, 2023

Customer service when I called with questions about the product where top well above any I've had from other company's. AAAAA+++++

Thumbnail of user kabelikal
1 review
1 helpful vote
October 25th, 2023

Ordering with the sales department and Byron was very smooth and efficient. It was nice that the products were in stock and will ship out as soon as possible. We will always continue to give our business for our items needed for our pedicure chairs in our business to spasalon.us

Thumbnail of user lucasd122
1 review
0 helpful votes
May 5th, 2022

I made this purchase for my brother's salon who has a salon in a new shopping mall. I live in NJ and found that it was very easier to select everything on SpaSalon.us when comparing to other sites, and purchase just the right a salon package. As my brother said after delivery, Now everything looks great for his salon! Good job! Thank you

Thumbnail of user balanoffm
1 review
2 helpful votes
April 17th, 2023

Lisa is very responsive and efficient. I never have to wait for a reply, and she always seems to find what I need despite the limited info I give to her. Spasalon is a pleasure to deal with.

Thumbnail of user edwardv246
1 review
0 helpful votes
June 7th, 2022

Do not hesitate! You are in the right place. :) Highly recommend! Byron is seriously the best! Thank you so much for all of your help. I truly appreciate your time, patience, and extraordinary customer service. Above and beyond.

Thumbnail of user michaelc6848
1 review
0 helpful votes
June 16th, 2022

Do not buy from this website they do not send the product that you order then they call you and try to give you an alternative than you're waiting three weeks for them to ship it and then they don't ship it and then you ask for a refund and they charge me 30% restocking charge

Thumbnail of user lacelj1
1 review
0 helpful votes
February 4th, 2022

I have been using SalonSpa.us for years when acquiring different products and equipment for my salon and day spa. Their prices are reasonable for the quality products they sell and the customers service has always been spot on. I would have ordered the wrong item in my most recent purchase of a replacement part, but called and was kindly redirected to the right part within minutes. Sales and service have always been knowledgeable. Shipping has always been rapid.

Thumbnail of user liamr62
1 review
0 helpful votes
April 10th, 2022

Enjoyed my first experience. Product was delivered on time and at a good price. Even set it up which was a big plus! Excellent experience, shipping was high but considering the product, i understand

Thumbnail of user lisaj1599
1 review
0 helpful votes
March 17th, 2022

Sales person was friendly and helpful. He directed us to the website where we were able to browse and purchase the items we wanted. One of the quickest online purchases I have ever done. Plenty of communication and support during the whole process.

Thumbnail of user tun28
1 review
0 helpful votes
March 18th, 2022

I ordered my pedicure chair online after hours and called up customer service the next day and they were able to help me with my order to Expedite the shipment for me to meet my needs. I am happy with their quick response. Overall happy with the service.

Thumbnail of user josephn659
1 review
0 helpful votes
April 22nd, 2021

I bought this part for my pedicure chairs cheaper 7 years ago then my order today. That don't make sense. The option of picking up order at your local store to save on shipping should be an option for customers. But I'm glad the part is still in stock and I was able to find it online at SpaSalon.us

Thumbnail of user jenniferb3380
0 reviews
0 helpful votes
January 21st, 2022

Customer service was very helpful in answering my all of my questions regarding a warranty information as well as specifics about the items I wanted to purchase.

Thumbnail of user tameciam
1 review
0 helpful votes
November 16th, 2021

Didn't know what part to order for my pedicure chairs, did live chat and got what I was looking for within minutes. Awesome!

Thumbnail of user nitishial
1 review
1 helpful vote
July 10th, 2019

The staff (live chat) was very valuable to me. All my questions were answered. Customer service on phone was just as helpful. I am excited to get my new spa chairs. I highly recommend this company!
My company has been looking for a wholesale company like this one. I'm so glad i found you.
This is tracking number when buy at spasalon to follow UPS: 1ZX302X*******451

Thumbnail of user alexust7
1 review
0 helpful votes
June 13th, 2021

Pricing beats all the competitors. Order received fast. Lets see how fast products will be shipped out and what condition their in. SO FAR SO GOOD.

Thumbnail of user shaunh87
1 review
0 helpful votes
July 13th, 2020

Hello,
Just placed a order for my wife, wow what a selection of item, its endless.
We are spoilt for choice there is so many nice items, even though we live on the other side of the,,, pond,, I still like to buy from the USA, I want to help to make America great again.
Thank you so much.
Regards Shaun and Naparada

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4.0
187 reviews
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