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SpaSalon.us

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Washington
1 review
0 helpful votes
Follow Zoe K.
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Everything is so easy.
February 12, 2024

So far everything was pretty easy, I'm looking to finance of course with such a large purchase but the application was also very easy. I hope I'm approved and get my order by my open date

Date of experience: February 10, 2024
Viet Nam
1 review
2 helpful votes
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Simply wonderful!
October 10, 2014

Simply wonderful! If you are looking for a small, yet big enough this s the best thing you can get. You cannot bit this combination of high quality and such a cheap price. Very sturdy, the finish of the wood is so pleasant, smooth and pretty. I just love it.

Date of experience: October 10, 2014
Viet Nam
1 review
6 helpful votes
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Excellent customer service. Very sweet and well explaination to my concerns. However, it would be great if the company allow more choices and colors to choose from for the free items. Highly recommended.

Date of experience: January 27, 2020
California
1 review
0 helpful votes
Follow Hanh J.
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Very simple method of transaction. Leaving you more confident in your purchase. Will be doing business again in the near future.
However, this time my item arrived later than the previous one.
Hope the next time will not be like that. Thank you!

Date of experience: September 3, 2019
Washington
1 review
0 helpful votes
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The Dir treatment bed is great, but the clear full coverage is poor. The clear full coverage is not fit properly. There is no hole and they came filthy and poor quality. I spend $180 for clear coverage. The delivery came within three weeks, but I have to pay 3% for paying with a credit card.

Date of experience: July 7, 2020
South Carolina
1 review
4 helpful votes
Follow Vince N.
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Sadly
August 11, 2017

Got ignored from spasalonus after they sent wrong orders. Just trying to have a reply. The owner should be more reliable to run a better business not just sold and hide.

Date of experience: August 11, 2017
Washington
1 review
0 helpful votes
Follow Tera E.
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So far so good. I will do an update after I receive my pedicure chair. I spoke to a gentleman online and he said they have it stock. I will give them 5 stars if I continue to be pleased

Date of experience: October 9, 2020
Tennessee
1 review
3 helpful votes
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I spent almost $6,000 with them! They took over a month to deliver it to me because they order it from other stores. When it got to me some of it was damaged (which is how I learned that it's a middle man company). They then had me get in contact with the actual suppliers. One of the suppliers was Hollywood nails & beauty supply. They fixed the issue very quickly by sending out replacements. I ordered another manicure table DIRECTLY from them since they were sending out replacements anyway. I received everything in about a week and a half! The other supplier, they didn't give me the name, but the # is *******634, they would not replace my nail dryer table that came with the marble AND wood cracked down the middle because it had been over 7 days! That dryer cost $705 PLUS S&H! So now I have to buy another one! Spasalon.us then tried to get me to BUY the replacement for $207 PLUS $300 Shipping! NEVER WILL I EVER SPEND THAT MUCH WITH A COMPANY WHO CANT GUARANTEE THEIR PRODUCTS WILL COME TO YOU UNDAMAGED! They are also hard to work with when you call them. A lot of transferring you to the next person!

Date of experience: October 6, 2016
Texas
1 review
2 helpful votes
Follow D G.
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Frustrating
October 22, 2016

Don't ever order from these people. Every basic step was ridiculous - payment methods, then lost payment- traced with accountant - shipping charges magically increase! Basic business practices and customer solutions fail miserably. Then after all that they agree to finally ship!

Date of experience: October 22, 2016
Washington
1 review
3 helpful votes
Follow Nathalie H.
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Excellent service, I have worked with Chuck in two Cassio s and they have been both rewarding. He takes his time and is very patient. I am ordering from the Caribbean via Miami. The parts arrive in great order at the final destination in Trinidad and Tobago. Thank you Spa Salon! Keep up the excellence in customer care.

Date of experience: March 20, 2020
Canada
1 review
4 helpful votes
Follow Nathan P.
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We were dealing on pedicure chairs with this company, they made us setup a customer profile including business information and credit card information. As we were figuring out the order they went and processed the order without consent from us. Charged our credit card the full amount and then we were told we could cancel the order for a 20% fee. We are now out over $2000 because of this and would strongly suggest not working with this company. Trying to resolve this issue i have gotten hung up on the phone numerous times, they do not reply to emails. Horrible company to deal with.

Date of experience: November 18, 2015
Viet Nam
1 review
1 helpful vote
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I never write reviews about products. My wife really liked these chairs and I was a bit skeptical because they were back-ordered. Eventually they came back in stock and we bought 4 of them. Shipping was very quick, and the packaging was excellent. Everything was perfect. I am extremely happy with these chairs. They look awesome as well. Construction seems to be very good as well. My wife loves them. Thanks

Date of experience: December 26, 2014
Viet Nam
1 review
1 helpful vote
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This is a solid table and I am very satisfied with my purchase. The assembly was surprisingly easy. I had expected some trouble after reading other reviews. All parts were in the package with easy instructions and everything lined up. Before I began, I separated the parts in a shoe box and noted their corresponding part number to help with the assembly. Five Stars for Value!

Date of experience: November 5, 2014
Arizona
1 review
1 helpful vote
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I was disappointed that there were so many of the advertised pedicure spas were unavailable, but Lisa and I kept at it until I found one to buy. Sorry to be negative, but it turned out okay in the end.

Date of experience: May 30, 2019
Alabama
1 review
3 helpful votes
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We ordered a chair months ago. They first said the payment had not been processed but it cleared our bank. They are now saying that the order is in processing and has been for months. They have taken our money and that is it. No matter who you contact the answer is still the same. We are contacting law enforcement because this should be illegal.

Date of experience: August 29, 2018
Viet Nam
1 review
2 helpful votes
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The chairs arrived on time and packed nicely in the box... they were fairly easy to put together and it came with its own tools. The only tricky part was making them level. For the money I am pleased with them.

Date of experience: October 23, 2014
Washington
1 review
0 helpful votes
Follow Ae T.
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I've been struggling with what pedicure chair to order for weeks. The staff is very helpful and patient. I am very happy with my decision and the prices here are awesome! Trust me, I have done all of the comparison work!

Date of experience: January 4, 2018
Viet Nam
1 review
0 helpful votes
Follow inner h.
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After much research and shopping, I recently included two of these chairs in the design of an executive salon. Upon their arrival, frankly, I was stunned at how classically beautiful they are and how remarkably well two of them fit into the salon. They are very well made. Compared to other chairs I shopped, the value and beauty can't be beat anywhere! I truly made an excellent choice and will definitely include them in my next project!

Date of experience: February 17, 2015
Washington
1 review
2 helpful votes
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The website was very clear and precise... It allowed numerous choices in which to determine the equipment I set out to buy and gave very definitive details which helped me to select the final product. I had a phone number to contact a salesman to answer further questions (a real person) and that salesman provided the information I needed to proceed with the purchase. The experience was very clear with the sales person, who then referred me to the credit people to get started in completing the process. This stood out to me and gave me confidence that I was dealing with a knowledgeable and professional business.

Date of experience: March 29, 2019
Washington
1 review
0 helpful votes
Follow Carol L.
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The chat service was easy, readily available and answered my questions regarding a particular part number and whether or not it would work for my equipment. I also got an answer about a forecast for the part availability for future purchases.
Website was easy to use, and checkout/order confirmation and status updates excellent.

Date of experience: August 7, 2020

Overview

SpaSalon.us has a rating of 4 stars from 188 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SpaSalon.us most frequently mention customer service, pedicure chair and free shipping. SpaSalon.us ranks 1st among Spas sites.

service
24
value
20
shipping
21
returns
20
quality
21