eHost

If you think you will get your money back you won't, they keep creating ticket after ticket but not actually doing anything, I agreed on a price for 3 years I paid through PayPal only to be told if I pay through PayPal I can't have the deal, so I said I would pay with a debit card and they said they would not process the PayPal payment. More fool me I should have seen this coming, both payments was taken in double quick time.
I have for asked to cancel this account and have a full refund of all the money they took from my account, but they start a ticket and then ignore me, probably be telling me I have gone over the 14 day refund time next.

They are either incompetent or are thieves. I've had my Paypal account rinsed of £66.97 by eHost when I owed them only £8.39.

I've emailed them over 20 times and have talked to 2 people on live chat but they keep telling me they can't find any evidence of these over-payments even though I have given them all of the transaction IDs for Paypal as well as screenshots.

I did pay for eCommerce but spoke to 3 of their tech support people about it not working and they said it was a known issue but they had no idea how long it would take to sort out. As the store didn't work I told them that they shouldn't have taken my money for a service they were unable to supply and to refund me for eCommerce and not charge me again until it did work (a reasonable request, I believe). The store has since been operational for as little as a couple of days over the last 5 weeks since I signed up.

Having been fobbed off by their tech support telling me they will pass it to the relevant parties only to receive no further word I have since told Paypal not to allow them to take any more money from my account and have issued disputes on all payments as either unauthorised payments or services not received as appropriate.

Stay well away from eHost, I will give them the benefit of the doubt and assume that they are incompetent rather than scammers, but even so, if they are not able to take funds without taking eight times what was owed then then there's a real issue in their billing system.

Be careful once you write down your credit card number,
You won´t really know what they are going to bill you for...

1) they overcharged my bill wit Spanish VAT (which they aren´t supposed to)

2) they charged me for a SiteLock Service I didn't ask for and which I can´t even use because I have no login details.

3) they kidnapped my credit card informations and I can´t delete it

Since 7 days ago,
I didn't get any answer yet from their support

Be careful, you gotta deal with robbers and robots...

I've been trying to register my domain at ehost.com. I'm not a native English speaker, but I'm sure I've used the right verb form in the previous sentence. The website ehost.com claims to have your domain registered and live I 1 hour, however in my case this wouldn't be further from the truth.

I have write several complaints, asked, plead, beg to have my problem fix, because I had some important projects on stand-by because I couldn't use my new domain. I was running in circles with their live chat support, system admin, even billing admin (even though the payment was processed within 1 hour of purchase). It appears nobody knew, what was wrong – at least nobody told me, even after I demanded the status of my issue: 1. What is the problem, 2. How will it be fixed, 3. When will it be resolved.

After 1 week of complaints, some great business opportunities lost, I have turned myself into mad-customer-Godzilla, threatening their customer support to share my frustration with the world. I have even put time-bomb on my complaint and ask them to fix my problem in 1 hour. And as you can tell, they didn't fix it.

I have no idea, who is in charge of customer support in that company, but I'm sure, he has never issued a complaint with-in his company. I'm sure otherwise he would see that there are several problems and improvements he/she could have done in their customer support policies.

I am extremely disappointed with the way this company has treated me, and the damage they have done to my business. I do not recommend them at all.

I registered for eHost's standard webhosting option and had terrible experience with making domain purchases through them.

1. They will charge you for privacy protection by default on every domain you purchase. Even if you unselect the option, they will still charge you. Since I purchases multiple domains through them, I have tried making the purchase on my laptop, ipad and Note 5 and got charged every single time after I "unselected" the privacy protection option. I told eHost about this and they simply close the ticket on this.

2. The way you purchase a domain goes like this. You use their search tool to search for a domain's availability first. Obviously, if the domain is not available you cannot purchase it. But beware! EHost sneak every available domain that you searched onto your shopping cart without ever notifying you. When you check out, there is no explicit ask for you to authorized these purchases. So, while you think you are buying one domain, you could be buying 3 others that you searched plus, remember, the privacy protection. When you complain about this to them, they tell you that the domain search tool is a billing tool so you get billed with the search!?!?!?!? Imagine you get charged for every item you search for on Amazon or Google? So, they closed my ticket and said no refund, end of story. Lololol... a total fraud! Beware!

They are not honest/upfront in their business actions. They take your money for services you have not requested.

Never use, save your time and money!
I signed up, they charged my card, but couldn't login, I called their tech support, they said there's an error, was put on hold for 32 minutes, then were told that they submitted a ticket and someone will look into it and email me! WHAT?! I just signed up, I told her I was a new customer and need to work on my website, she (Customer Service/Tech Support) simply didn't care, I asked if there's a way that we can get it going because I took a day off just to work and set-up the website, she put me on hold again for another 27 minutes, came back on the phone and said there's nothing I can do and just to wait for some one to email me! OMG! Then I asked for a manager, she put me on hold again, well... I ended up being on the phone for 1:56 minutes total! I cancelled then she put me on hold again just to tell me she created a ticket and someone will contact me?! I'm calling my credit card company and reverse every penny this company charged! VERY FRUSTRATED! Never use this company, save your time and money!

Ehosts.com is a scam. I too have had billing issues. Ehosts.com attempted to bill me twice within 14 days of starting service. Their terms of service are loosely defined and you are slammed with add-ons shortly after signup. It was obvious eHosts.com sold my email and contact information after signup due to the increasing email spam and telephone solicitors in regard to my services.

I have been emailing back and forth with support and the billing department. I have not received a credit for the overcharge. Ehosts.com hasn't even acknowledged the issue, but instead asked if I would confirm to close the account.

During the initial signup, I was hesitant to select eHosts as I felt that there were too many similarities to many of their suggested competitors (having partially completed signing up for services to get a better idea of what I was getting into with each of them). I know believe their suggested competitors are one in the same -- being that they are eHost, or part of a parent company. I also believe that the high praise and 5 star editorial reviews were purchased or nefariously crafted.

I would never use eHosts.com again.

Do You Used to do that? To promise people 24/7 support and I got nothing! I'm very very disappointed as this moment! Yesterday I Got 70% discount for 1 year prime hosting with free domain, I choosea domain then I found I was charged for only 1 month hosting plan for 4 dollars I reported that, sent a mail and put a ticket in ur desert support platform, then I installed cplanel and got a login details for wordpress dashboard and it doesn't exist either! The domain itself is still available on godaddy and on ur website itself that means I didn't even get it! After that I called ur number from egypt they put me on hold for 5 minutes playing some music and the no reply! I even lost all my cellular credit for calling You! I begin to think it's not even a real support maybe it's a total fraud cause guess what! I've got nothing for these cheap 4 dollars or even can't fix my plan, If you can help ASAP DO This as Possible cause I think I was wrong choosing ur services it's all blur dreams to take peoples money, I guess I've waited for long 24 hours since my last ticket and email message so I'm very waiting for support and an apology...

WARNING! - You will regret dong ay business with these snakes. I was duped into a new domain while browsing names. Next thing I know, I get an email saying I've purchased one of the domain names I plugged in to check. Little did I know, they kept my bank card on file from a purchase months ago WITHOUT CONSENT!
I immediately sent an email saying I would overdraft if this went through. The reply I was sent said the domain name had not been activated but if I wanted to sign up, I could buy the 1-3yr plans.

My bank account had a pending transaction so I emailed again to make sure they were not charging me. The reply I was sent said they couldn't find my account. Even though I replied to the original email that had all of my information!

The charge wet through an I was fined $37 by my bank. After going through 4 different "customer service reps", three of whom could not understand what my issue was... or they just pretended not to, they wouldn't refund anything.

They lied multiple times, charged me without consent and I still have NO IDEA what it is I even "purchased" These people are snakes and scam artists! It is not the first time they have done this and I'm sure its not the last!

I was given tech support on my second day since I could not figure out FTP uploads. The FTP connection is programmed to load into 'user file' but to be viewed a file has to be in 'public_html.' Once there, the files are no longer visible to either FileZilla or Dreamweaver; they can only be seen in the ehost file manager through the 'C Panel.' Not very useful. Also the CPanel file loader only uploads one file at a time. Very bad.

So, not wanting any of this nonsense, (I had already spent too much time on the phone and in chat rooms regarding other issues) I sent the requisite email asking to have my plan cancelled. A response came back stating the domain name (which shows in a google search by now) could not be found and my email was not linked to any account. Despite having received emails to the account in question from ehost.

As a final insult, one of the tech guys could not speak English without such a thick accent as to be incomprehensible.

All the makings of record breaking worst customer service that can be readily found.

I don't understand this company. I paid for service through Paypal but Paypal had a delay in processing. So I canceled the PayPal charge through E-host and gave them my credit card number directly. The lady guaranteed me that she canceled the Paypal charge and that I would only be charged on my credit card. She ASSURED me that I wouldn't be double charged. One week later, guess who double charged me. I called and finally was able to talk to a manager who said she would refund my paypal account. One week later, I receive my refund and tried to go to my website and it was CANCELED. I do not understand why it is difficult for them to understand that they were only suppose to charge me once. I still am suppose to have a website because I paid for it and now I have to wait till the billing office opens up so I ask the to put my site back up. I do not recommend this company. It is too much of a hassle to get them to understand SIMPLE billing. I gave them 2 stars only because they are friendly.

DIALOG with EHost.com:

Hello?
9:44:42 PM
Akshatha S (EHOST)
No, we do not provide support for coding
9:45:25 PM
John S Lok
How about... hoe to start? Sample?
9:46:19 PM
John S Lok
What do you support then.? Being TOP on what services?
9:47:11 PM
Akshatha S
We provide support for hosting service and tools to access website.
9:47:29 PM
John S Lok
Just some 3rd party canned software?
9:48:27 PM
John S Lok
Then, show me all the sample so I can use the services.
9:49:17 PM
Akshatha S
There is no samples
9:49:29 PM
Akshatha S
Login to cpanel and to check the tools
9:51:06 PM
John S Lok
What? No sample... then how can you be ranked TOP to help website builder to build our websites?
9:51:06 PM
John S Lok

STOP

System
Seems like your browser is having trouble talking to our chat system. This chat session has ended, but you are welcome to start a new one if you need more assistance.

Cpanel is cpanel.com. So, you guy... provide NOTHING other than OTHER company stuff... you guy provide nothing accept 3rd party product and services... Am I correct?