website thubmnail of eHarmony

eHarmony

How would you rate eHarmony?
grey star
grey star
grey star
grey star
grey star
Canada
1 review
0 helpful votes
Follow Arthur B.
Unfollow Arthur B.
Send Message
Share Review
Report Review

They told me I was paying $11.99 at 50% off and full price every month after that… they took $600 from my credit card. I can not afford this! Is there any way to get my money back?!?!?

Date of experience: February 14, 2025
GB
1 review
2 helpful votes
Follow Jes T.
Unfollow Jes T.
Send Message
Share Review
Report Review

Horrible!
January 29, 2025

Unfortunately if I could leave 0 stars I would! After reading on their terms and conditions that you would be issued a full refund if you cancelled within 14 days and did not use the app, I tried to cancel after 24 hours due to financial reasons. I was then charged £65 for "using" the services. I did not use the services at all, instead received an email from them, that they sent with a 'detailed psychological report' (a load of tosh if I'm honest). This is what they charged me for, and apparently this was me "using the app". Terms and conditions completely contradicts what they do. So many loop holes to get money out of you. Really wouldn't recommend. Feels horrible to have a multi million dollar company steal money from you.

Date of experience: January 24, 2025
California
1 review
1 helpful vote
Follow Stephanie B.
Unfollow Stephanie B.
Send Message
Share Review
Report Review

I went through all of my matches within one hour of being on this app. The app suggested that I change my preferences, which is absolutely not an option after filling out the very detailed and time-consuming questionnaire that's what I spent my money on for them to find my perfect match not for me to have to change my preferences. I emailed eHarmony the day. I joined and asked them to refund my money based on the fact that there were no suitable matches, they refused worst site ever don't waste your money.

Date of experience: January 24, 2025
Illinois
1 review
1 helpful vote
Follow tony f.
Unfollow tony f.
Send Message
Share Review
Report Review

Scam site
January 26, 2025

Worst dating site ever. First only had 7 people in my area. 7 whole people and im in illnois and missouri area. So had look everywhere. Any message i sent to a woman a day later they would send email telling me they deleted there profile. I didnt get one message and any i got back from sending they deleted them. Wouldnt give me a refund.people trust me stay away from this dating site. Dont listen so called positive reviews. If i could give it a minus rating I would. Please stay away.Its a scam

Date of experience: January 25, 2025
Virginia
1 review
0 helpful votes
Follow Matthew G.
Unfollow Matthew G.
Send Message
Share Review
Report Review

Stay away
January 20, 2025

I signed up for basic to see matches. It kept pushing to fill out everything and even pick a plan and ask for card info. Whole time I'm assuming they allow you to pick matches and decide to not move forward. I had 2 matches decided not to move forward and said too bad you picked a premium plan and paid. I had no intention of mo if forward till I saw my matches as they advertise and they just didn't care. Total scam.

Date of experience: January 8, 2025
Texas
1 review
0 helpful votes
Follow Joan B.
Unfollow Joan B.
Send Message
Share Review
Report Review

So disappointed.
December 17, 2024

I joined eHarmony about three weeks ago. Every time I start chatting with someone the next day, they are blocked for violating the rules. I appreciate eHarmony watching out for all of us. However, perhaps they could find a more thorough way of screening these people. Now I am locked into an entire year of this app and there is no return on my money. Just be careful and don't be too hopeful on this site.

Date of experience: December 17, 2024
Florida
1 review
0 helpful votes
Follow Steve M.
Unfollow Steve M.
Send Message
Share Review
Report Review

Nothing happening
January 19, 2025

It's been a month in no hits. I don't believe there's any point in this. It was a waste of money and I'm sorry I did it. Beware beware beware

Date of experience: January 19, 2025
Georgia
1 review
0 helpful votes
Follow Jean B.
Unfollow Jean B.
Send Message
Share Review
Report Review

Zero stars
January 22, 2025

I did my best to give eHarmony a chance after they refused my request for a refund—twice. I completely opened my preferences. No eliminations. Welcome all. I have been on two other dating sites before with far better results. Lots of likes, a reasonable amount of dates, and some that lasted several dates.

Not true of this one. The deal breaker is that virtually all candidates are more than 150 miles from me. Too many have no profile photo, and no, I'm not going to ask for one because a man who can't or won't post a photo has an irredeemable flaw. Plus that's not my job. It's eHarmony's responsibility.

I've had very few profile views, and that's not because I'm a hag. On their competitors' sites I have attracted a lot of attention- and not eHarmony's inappropriate likes from 25 year olds. I won't even go into the poor quality of available matches.

This site has been a huge disappointment and a waste of my time as well as my money. I gave them an opportunity to show that I'm wrong and I'm not. EHarmony is tantamount to a scam in that it's so poorly executed and managed.

Today I asked again for them to cancel this disgrace of a membership and any remaining fees. My expectations are low, in line with my experience thus far.

Date of experience: December 22, 2024
California
2 reviews
1 helpful vote
Follow C C.
Unfollow C C.
Send Message
Share Review
Report Review

Out of 11 mutual "likes" (in six months), 7 of those profiles were blocked by eharmony AFTER we messaged each other twice... It just says the person was blocked for violating their terms (nothing offensive was said to me). So, eharmony is infected / infested with a high amount of scammers/fake/AI type profiles that they call "members"... for their statistical data. They do a bait and switch to make you think you are actually communicating with valid people/profiles. I took a screenshot below showing how eharmony will automatically block people after they let you message back and forth two or three times. I would consider myself attractive but live in a rural area. Nonetheless, I had set my filters to match up with people in other states. But, most of these people would email me similar sentences - so it was strange - eharmony allows this - and then they block the person afterward, to make it look like they're 'on it' with getting rid of scammers - yet those people remain on their site. Very fraudulent - I hope they get sued for the highly fraudulent / unethical behavior.

Date of experience: October 27, 2024
Illinois
1 review
4 helpful votes
Follow Stephen G.
Unfollow Stephen G.
Send Message
Share Review
Report Review

Paid $370 for 6mo premium sub on 10/28/24. Members get 15 Match Unlock credit per month. Unaware that I need to screen for "fake" members, I used around 11 credits on fake accounts and 3 on real people, in less than two weeks I used all but 1 credit. And once that is gone (probably going to be wasted on another fake) The service will be useless until my monthly credits reset, almost three weeks from now. Around 66% of the accounts that I have interacted with are fake. There is a huge issue in the screening/quality control process for new members. For example, 60 members within 30 miles. 40 are fake, leaves 20 real. You match with 5. If I knew this I would rather talk to 5 people at the superrmarket and save almost $400 dollars. I tried to contact eharmony about my concerns, only to have some automated system tell me that I can't cancel my subscription and to read the terms and condition. I also tried to contact them via email to regain some of my lost credits and never heard back. I am not looking for a refund, I would rather have it fixed or my credits returned if the fake profile is confirmed and blocked as fake. Also, I want to warn future members before they make the same mistake. Eharmony won't address my complaint so I am posting it here.

Date of experience: November 8, 2024
Nebraska
1 review
1 helpful vote
Follow Deborah H.
Unfollow Deborah H.
Send Message
Share Review
Report Review

Too many scammers
September 17, 2024

I get one like and after message for a day, realized he was a scammer. I tried to report it and left him on my site so they could look into it. I got crickets.
I am seriously considering contacting State attorney general.

Date of experience: September 17, 2024
Pennsylvania
14 reviews
23 helpful votes
Follow Mike M.
Unfollow Mike M.
Send Message
Share Review
Report Review

What's even worse than their fake profiles and not knowing whether someone's account is still active… It's the completely false advertising to suck you in. They tell you, you can browse for free and yet all of the pictures are blurred out. When you do join all of a sudden the same people are not available as the ones that were blurred out before you joined.

Date of experience: August 26, 2024
Nevada
1 review
3 helpful votes
Follow Alicia J.
Unfollow Alicia J.
Send Message
Share Review
Report Review

I was looking for love in my future so I posted a profile on E.Harmony I was happy friendly kind to everyone I sent message too on E.harmony I met some men made some friends and everything was great then one day I could not use my profile, so I asked my friends on E.harmony if they saw anything wrong with my profile they told me my profile and photo had a big red X on my face and that my profile said I was a fake scammer who was a thief and lier that my profile was nothing g but a fake I was so embarrassed I cried I know I am a good Christin lady I know I would never do or say anything wrong to anyone on E.harmony or would I ever think of lying or scamming anyone on E.harmony this is nothing fake about me I'm only looking for love and happiness with a good man instead E.Harmony sent a message to all of my friends on E.Harmony that said I was a scammer to all my friends, another problem is there is not any phone number for E.harmony I am guessing that no-one speaks English at E.Harmony is one reason why no-one can talk to them for any reason they can not be contracted they just do not care about anyone on there dating site for any reason it's sad, they change a lot of money, but would never talk with you over the phone it's a terrible dating site that seemed to want to make sure I had a terrible experience.
Please do not let this happen to you.

+3
Date of experience: October 17, 2024
California
1 review
0 helpful votes
Follow Eko Y.
Unfollow Eko Y.
Send Message
Share Review
Report Review

If I can give zero star I will. I signed for 3 months they charge for the whole years! Then I tried to dispute was declined then they blocked your account where you already paid and charged for whole year! A month later aHarmony send me another bill for whole year again! WHAT?
I only used a few months where I barely go to online due the quality and limited amount of members they have.
Is this for real?
Does eharmony still open by scamming people?
Since some people just give up with their bullish
Why this site still around and running with that many complaints?
Why is it legal scamming people?
They don't have real customers service where you can speak too. That (800) number not even work.

Date of experience: August 20, 2024
New York
1 review
0 helpful votes
Follow Ger R.
Unfollow Ger R.
Send Message
Share Review
Report Review

It was awful, no customer service "live person" to see what happened to my account. Spent hours trying to figure out what went wrong and got a note that something didn't match up on my profile? Again, no customer service to work things out. Thank you for reading.

Date of experience: August 8, 2024
Florida
1 review
2 helpful votes
Follow Clif H.
Unfollow Clif H.
Send Message
Share Review
Report Review

YOU WILL NOT BE ABLE TO CANCEL YOUR ACCOUNT SO BE CAREFUL ABOUT SIGNING UP. The site is full of scammers. Like, if you think she's cute, she's not real. Seriously.

Date of experience: October 21, 2024
DO
1 review
1 helpful vote
Follow Rosario B.
Unfollow Rosario B.
Send Message
Share Review
Report Review

This company is the worth! All they care if about money! They don't have enough people for dating and most of then have no pictures. Customer service all they care is about money, they will go after you for 71.00 and other people have experience collection, you will never talk to a person is all auto emails collecting. Stay away read all the reviews from different places not just eharmony reviews! You will be running! Don't do it! Read read all the reviews do your homework! I did not!

Date of experience: June 13, 2024
Georgia
1 review
3 helpful votes
Follow Chloe W.
Unfollow Chloe W.
Send Message
Share Review
Report Review

As close to a scam as it can probably legally be
October 4, 2022

Outrageous rates that absolutely do not correspond with quality. The free mobile dating apps are a thousand times more likely to find you good matches. A lot of 60+ year olds posing as much younger people. Your personality profile, the thing the company waves around as its best differentiator, has no apparent bearing on the matches you're shown. They lock you into a long membership and immediately threaten action if you're late on a payment. Maybe they used to be a real service, but now they are just running on their previous steam to squeeze as much money as they can from the people left who don't know any better. I had this at the same time as all the popular free dating apps. Where I would get tons of good local matches, same in age and interests on the free apps, eharmony would show me people hundreds of miles away, terrible compatibility, and clearly much much older than they were claiming to be. If you're even moderately normal, this is not the service for you, trust me.

Date of experience: October 4, 2022
New York
1 review
0 helpful votes
Follow Aaron P.
Unfollow Aaron P.
Send Message
Share Review
Report Review

Silver Medal
August 1, 2017

EHarmony takes the silver medal from me. Brilliant dating site, just behind WeJustFit.com (my gold winner) and that's impressive believe me, take it from a guy who has tried at least ten sites this year alone!

Date of experience: August 1, 2017
Maryland
59 reviews
209 helpful votes
Follow Daniel B.
Unfollow Daniel B.
Send Message
Share Review
Report Review

Patience is a virtue
August 2, 2016

I am 71 years old and met my wife when I was 65. It took almost two years to find each other but worth the effort. We're a perfect match and we've never been happier. While I would agree that some of my matches left me wondering what criteria were used; all of these sites rely on user honesty. I'm sure that lack of self esteem and loneliness can contribute to misrepresentation. Regardless of site, be patient; the person who is looking for you may be tomorrow's match. Suggestion: If possible, expand your geographic range. What might seem impossible in theory may become very possible for the right person; I'm from Maryland and my wife was from Ohio. Update: sixth anniversary; never been happier

Date of experience: August 1, 2016

Overview

eHarmony has a rating of 1.2 stars from 1,176 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with eHarmony most frequently mention customer service, credit card and fake profiles. eHarmony ranks 653rd among Dating sites.

service
364
value
375
shipping
6
returns
12
quality
365
This company does not typically respond to reviews
+116